Faulty Towers is a five star rating compared to this. The photos on the website show a well maintained, clean hotel. These photos are incredibly old and not representative of the current state of the hotel. There is no private beach, spa or Turkish bath on site. You walk into the foyer and your heart sinks. You have got it wrong. The carpet going down the stairs is stained. Everything looks worn. The staff are friendly and welcoming. You are taken to your room. The bedding is old, grey and threadbare. There are no pretty towel arrangements, with scattered petals on your bed. The mattress is saggy and well used. The sheet does not tuck under the mattress, just merely placed on top. A light bub is missing from the bathroom, mold in the shower and the filthiest toilet brush I have ever seen. The whole of Turkey has used it. The is no hot running water in the sink and when you run the water it goes down the plug hole and comes up through the floor tiles. The toilet seat has a life of its own. On the first day I contacted reception three times. Finally getting an extra sheet and a light bulb. No housekeeping for three days. The toilet brush is still in pride of place in the bathroom. We finally managed to upgrade our daughters room at an additional cost. The aircon and fridge did not work. The fridge had obviously been left with rotting food in it previously and it smelt rancid. Her bedding had browns stains on. Not sure of the original fluid. Vomit or excrement. She also had mold growing in her bathroom and the taps span around. No upgrade available for us. The all inclusive bar. What a joke. I knew we could expect all local alcohol which I was happy with. There is one beer, two slushies, coke, coke zero, sprite, vodka and then more vodka which has juniper added. This is the gin. Some other red liquor. All spirits, vodka or vodka/gin are served in miniature. Mainly served in a red or green toothbrush mug. Glasses by special request. I understand about glass and pools but if i'm not in the pool. I would like a glass. No whiskey, brandy, baileys or gin. Day 5 an our toilet seat finally broke. So on our way out for the day. We informed reception that maintenance where needed. At 5pm we returned and enquired if the toilet seat had been replaced. No! At 6pm I went to our room and picked the toilet seat up and took it to reception to remind them. An hour later I had to go and find the manager who was completely oblivious to the problem. The sink still leaking and the toilet brush still in place. The food. Nothing is labelled. The hygiene is incredibly poor with regarding to preparation. The young man cooking the pancakes and omelettes for breakfast clearly did not have a clue what he was doing. He would pick out the black burnt bits before serving. Generally there was a shortage of knives, so you played hunt the knife at each meal. Day 7. we have now received an email from Love Holiday regarding our pickup transfer to the airport which will be from
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