Hotel berhampiran Pebbles in my Pocket, Orem

Satisfied with the spacious and clean room. Enjoyed the hot tub. Appreciate the breakfast provided. Checking in was fast.

We traveled with our pet and chose to spend a couple of nights in this hotel to escape the heat. The air conditioning worked without being loud which is something we can't take for granted these days. The kitchen was basic but had the essentials to prepare our simple dinners. Appreciated the regular sized fridge/freezer to store our food. The Fitness room was regular sized and had more than the usual threadmills which was appreciated. Breakfast was standard but nothing ever ran out and the staff were friendly and ensured the tables were clean. Free parking and there was plenty of it with no headroom restrictions. In particular, we were very satisfied with the poop bag dispensers being always full and there were multiple ones scattered around the property. And there were 2 different and large grassy areas for pet relief which is a welcome change when some hotels prefer to offer just a stony corner devoid of grass in the heat of summer. Note the pet fee is $100 per stay. This wasn't too bad considering the hotel actually made an effort (dispensers/grass areas) to be pet friendly, other than merely allowing us to have our pet in the room with us.

非常滿意！

The hotel staff here are amazing and make the stay so welcome and makes me feel like I’m at home. I stay here often and never even shop around, when I’m in Provo is is at the Hyatt Place.

Decent breakfast, the omelette was really good one morning and there was always cooked food, pastries, fruit hams cheeses, there’s a waffle machine, rice puddings, cold drinks etc so I would say that is probably the best part Staff were friendly, they had This Works toiletries, it’s a convenient location with pretty interior but it felt like things weren’t quite right… It was so loud i didn’t have a peaceful nights sleep, as a family we had 3 rooms and they all commented on the air con system noise so I didn’t realise my room was louder until my brother was in my room to watch a film on the last evening, it came from the kitchen and was really disruptive even with ear plugs The lights were so dim I kept 5 lamps on and bathroom lights Room service was delicious but an hour after we ordered we rang down to see how long it would be then received it within the next 10 minutes so think they forgot about us (was only a quesadilla and pasta which is why we called when it had been an hour) The pool isn’t heated so the hot tub is great to jump straight in to after! But there aren’t changing rooms so you can either walk from the gym toilets into the pool area next door or get changed in pool area (rather than a changing room with a door into the pool as I would expect) I want to rate more but it almost feels like they focus on bigger things forgetting the basics? I wouldn’t normally stay somewhere this nice, it’s over double the price I regularly pay for hotels in England so I did expect more My Mum also expected dressing gowns so was a bit disappointed Tips for non US guests, the iron cord extends out of the bottom, follow the instructions on the coffee pack (no kettle) and you’ll need a room key when checking out to get out the car park

We had so many conflicting experiences with this hotel... We stayed here about 6 years ago and it was great. This time, mostly disappointing. We stayed here for a week - this time not for a wedding, but for a funeral. Check-in was fine and the room seemed good... until we raised the toilet lid and discovered that it had not been cleaned and in fact, was coated with what looked like the previous guest's diarrhea. We were exhausted from our drive, so didn't ask for it to be cleaned until the following morning (I know... gross). When I went to ask the front desk to have housekeeping clean it, the front desk person said ”I don't clean toilets”... as if I was asking HER to go up and clean the toilet. I responded ”ummm you look like a front desk person... maybe ask housekeeping to clean it??” Also that morning, our room started to smell like diesel exhaust. The source was some dude outside (we were on the 2nd floor) our window, letting his huge, backed in truck idle for at least 30 minutes, while the exhaust was pointed at the building. We were leaving at that point and hoped that the room would air out by the time we returned (which it did). While the guy's truck was idling, I noticed the hotel manager standing there for about 15 minutes, chatting with the guy (this fact will come up later). When we returned that evening the toilet had been scrubbed thoroughly, thank goodness. Next morning, once again, the room filled up with diesel exhaust from the truck parked below our window. My husband decided to go talk to the front desk about it. He talked to the manager, who basically treated him like he was delusional... that there is no truck idling below our window. When we left, I pointed out the manager and asked my husband if that was the person he had talked to about the truck, to which my husband replied ”yes”. I then told him ”that guy was talking (standing next the the truck while it idled) to the truck owner yesterday for at least 15 minutes... he knows that the truck was sitting there, pouring exhaust towards the building”. So basically, the manager lied to my husband. The hotel wasn't automatically sending housekeeping in to clean stay-over rooms, citing Covid as their reason. (you could get your room cleaned if you asked). I understand this, but if you're going to cite Covid to not do something that you normally do, maybe ask your staff to wear masks? During the entire week we were there, we saw only one staff member wearing a mask. Now for the good stuff: the breakfast staff was great. Very friendly and diligent to keep the area clean and stocked. The lobby was kept clean (even with some snow being tracked in) and tidy at all times. The hotel is very conveniently located by the I-15 and yes, the state liquor store. I had misplaced a necklace and thought that maybe I had left it in the room. When my husband called to ask if someone could go look for it, the front desk person was very helpful and kind, going up to the room

A very convenient hotel for the Provo area, basic but has everything you need. $50 deposit on arrival that might catch some people out