Hotel 5 Bintang Terbaik di Osaka

Thank you very much to Ms. Mizuki, an employee of the hotel. My daughter lost her wallet as soon as she checked into the hotel. The next day, it rained heavily, and Ms. Mizuki accompanied us on a video tour to search for her wallet. The last Japanese man picked it up and took it to the police station, and she helped us retrieve it. We are really, really grateful for the hotel's service and facilities, which are also very new. This trip was in Osaka, and I felt that the hotel service was very good. I will still choose to stay at this hotel for my next trip. Thank you again

********** I booked 4 night (6/7-10/7) through Trip.com under the name of Chung chi ming with all payment made.  On the date of check in, my wife paid ¥1800 tax by Standard Chartered CX credit card.   However, upon receipt of monthly statement of credit card, I found that there was an unauthorised and unknown charge of ¥4300 without our notice or approval.  I was told that the ¥4300 was arisen from coffee consumption in the hotel but I didn't consume any. Bearing in mind that the credit card transaction was made without any notification or approval. It was unauthorised access to my credit card account and might be liable to criminal offence. I am going to write my comment to your hotel. Please sort out this matter or I will approach my bank or even police department to seek assistance. Its all about matter of principle. Eventually tthe the hotel found out that it was caused by system error which was the outstanding bill of previous guest. The loophole was that the hotel could charge guest at anytime without any notification or prior approval which posed a risk to customers. Very poor management and I need to dusclose this malpractice through various media platforms. I should also blame the negligence of bank card centre.

Our stay was just OK. The staff were pleasant and kind. The room was also reasonably spacious with a nice bed and very good rain shower. Facilities in the hotel are poor. There is no swimming pool, sauna or steam room. There is a train station very close walking distance to the hotel. Overall, the hotel was nice. But I just didn't get a great vive for the place. I normally like Courtyard Marriott Hotels - I love the one in & HK at Sai Ying Pun, and I love the CMH in Nusa Dua Bali. But this one isn't great.

Very expensive but God damn, they really do be hiring people that speak either English or Chinese together with Japanese! And oh my, there are just so so many staff that do! Whether that be front desk, or even housekeeping! The only ones that really don't are the ones in the restaurants or in Melissa (where they sell bread and other good food!) Or the mall downstairs! The dessert lounge weren't too friendly either but they all seem to be extensions of the hotel! Overall, great experience except for the fact that the rooms are indeed tiny and compact cause that's what we booked after all - but aside from that, all the amenities were great, toilet was big and movable in and you really have anything and everything you need already there! Only issue is maybe that some things here are pretty outdated though it's a 5 star hotel! But overall its truly worth the price though I don't reccomend staying all the time unless you wanna burn a hole in your pocket heh! But one great thing is that they are truly commendable in terms of holding events and catering to hundreds of guests for the really really big ballrooms. That's a huge plus.

I’ve stayed here more times than I can remember. Just shows how much I like the IC. The hotel continues to deliver on service, cleanliness and location. With the opening of the Grand Green Osaka there are even more shops, restaurants and greenery around the hotel. It’s a big shame though that with the new office and hotels towers having come up, rooms facing the west, which in the past had the best views of the Umeda Sky Building and the Yodo River now has obstructed views.

We stayed 6 nights at Sheraton , first 3 nights were upgraded to premium room but the other 3 nights after we back from Kyoto was to normal room , however they have provided everything we need eg like shower chair fir elderly . Very good and thoughtful services , central location and can go everywhere easily . Many eateries n Kintetsu departmental stores n Hihi town n Newly yufura shopping ctr all around the hotel .

Excellent service, very good breakfast with wide choices, Western and Japanese. Although hotel is old, it is very clean and well maintained, with excellent amenities. Just a short walk to the Osaka castle and its surroundings. We can see the castle from our room. Getting around is easy and the closest station is Osakajokoen Station by JR line, and it is just one stop away to the metro network. Good thing is the airport transfers by limousine bus right outside the hotel. Note that there are only two departure time at 8:10 and 10:10 am if you are heading your Kansai airport.

Very nice room with a breathtaking view. we stayed on the 26th floor. good location, very close to osaka station. good service. clean. I have no compalints. will stay here again if come visit osaka.

In general, every thing in the room is easy to use and in good condition. You can put your drink in the refrigerator. Although I forgot after…. Services was professional. Too bad, all the good views room (riverside view) are taken which is pity, we have to face city lights view for five days. There are many 24hours shop around. Quite easy to get stuff you want. Shuttle buses drivers are superior. They are extremely kind and helpful. Best regards to them and greeting stuff who stand in front of hotel.

Beautiful hotel, great location for subway and walking distance to Osaka station. Breakfast option is not great. The hotel is beautiful though and very comfortable and spacious room.