Hotel berhampiran Osaka Castle Park, Osaka

I’ve never been a believer of the self-check in process, and that’s what they do here. It was smooth though. Overall, location is next to Osaka castle. This is great. Close to the station as well. However, I will not stay here again. The AC is only a fan that blows whatever the building’s temperature is set at. Even though it is still warm outside, the buildings AC is set to heating. This made for an unpleasant evening. I kept the fan off the rest of the time, but it still remained quite warm. The rest of the stay was fine. No complaints other than the AC setting.

Ive stayed here before and again the stay was warm and I was well looked after to the usual high Japanese standards! One non Japanese reception staff member did make a mistake by telling me I was allowed to use the onsen. I have tattoo’s and I know it’s not allowed, so i questioned it and he informed me it was fine. Luckily I did not use the onsen as I was later told his information was incorrect.

I've traveled Japan quite extensively, and so far, this is the one of the best hotel (for it's value) that I've ever stayed in. At first, I had doubts on the hotel location, seeing that I'm travelling with infant and a big luggage, but to my surprise the location is quite convenient. The connection to the subway station and JR station means you can visit almost every tourist attraction in Osaka. Just a few steps from the subway exit, the hotel provides a shuttle bus which operates every 15-minutes. Although, putting big luggage into the minibus was quite a challenge, once seated in the bus you can breathe a sigh of relief. The receptionist speaks English, so the check-in process is quite hassle free. There's a Family Mart behind the hotel in case you are looking for something to eat at night as the area is quite quiet at night. Inside the hotel there are coin operated laundry, vending machine and ice machine so your basic necessities are covered. I stayed in the Superior Room, which is the biggest room they have to offer us there. It was quite spacious and luxurious, and we really enjoyed the bathtub, which was a relief after a few days of staying in small hotel rooms of Kyoto. The view from the room is spectacular. You can continuously enjoy the view of Osaka Castle in the morning and at night. It must have been much more spectacular once the Sakura trees surrounding the castle is in full bloom. The only thing that I could nitpick on the room is that the bed and the pillow should've been as plush as the room. The breakfast menu is not quite extensive, nevertheless it is quite delicious. I will definitely stay in KKR Hotel Osaka again for my next trip.

บริการดีมากครับ สะอาด ผมพัก 4 คืน ห้อง 3 คน มี จนท.เข้ามาทำความสะอาดให้ทุกวันและยังช่วยจัดวางของที่วางไว้อย่างไม่เป็นระเบียบด้วย ทำเลที่ตั้งดี มีร้านสะดวกซื้อใกล้ๆ เสียนิดเดียวครับ หมอนบางไปหน่อย

This hotel was excellent for us. The room was small but beautiful, and thanks to a lot of space under the bed we actually had more than enough space and enjoyed the fairly sizeable bathtub! Location-wise, the hotel is well placed with a station a couple of minutes away and Osaka Castle very nearby too. We enjoyed our stay and would stay there again!

Was planning to stay at Hilton Osaka, but with the grand opening the day before my arrival I thought it would be nice for the family. I was wrong. I am writing this review at 1:55 am because I am still waiting on a room. Diamond status checkin was normal but a little on the slow side. It was expected since they just opened. Had to ask for an upgrade, but was accommodated. The upgrade is a castle view vs river view. Arrived on n the room and it only has a bed for 2 and I have my family which were with me at check in. Called and asked for a room with multiple beds and was told it would take an hour. This is what I am waiting on. When I went down to the front desk to inquire further it was the same two individuals at check in and Marlon told me it would be an hour. I said that is unacceptable and just downgrade the room and I will Set up the trundle bed myself. Still waiting. Have been a happy diamond member for 14 years. That said I will never give this property my business again. Complete lack of care or customer service. Expect more from Hilton and especially in Japan. My last visits to Osaka I stayed at the Hilton Osaka in Umeda and it is heads and shoulders above this property in management and customer service.

1Fにコンビニがあり、至極便利です。 周辺の音もなく、快適な時間を過ごすことが可能です また、利用したいと考えております

Location is walking distance to metro station. There are 7/11, Lawson convenience stores around the hotel. Also there are eateries (cafes, restaurants) found along the way to metro. The room is spacious and clean, value for money.

施設設備は新しく、GOTOトラベルもあって、宿泊費が低廉のため、 高評価としたいところですが、初めての利用であり、とても残念なことがあり、高評価はできません。（客室に電子レンジがありながら、共用の氷ディスペンサーは全くないなど，アンバランスではあります） この界隈は、道路が縦横にきちんと並んでいることもあって、地下鉄の駅から，たどり着くまでに、時間を要しました。 すぐ横の信号交差点を通りながら、看板がほとんど見えないので通り過ぎてしまいました。 TYインの看板は、派手なのでそれが目に入ってしまいます。 ホテルに電話をかけて、地下鉄駅から歩いてきて、「TYインが見えるところにいるので、その近くか」と訪ねたら、「何店でしょうか？」と問い返しされてしまった。 看板が見えるだけで、何店かわかるはずがない。ＴＹインからそう遠くなく、まるで空気の読めない対応。これは、低レベル！！　 看板が派手ではない点は、評価できるが、その一方で、こういう問い合わせも多いはず。ようやく到着しても，ホスピタリティを全く感じない，何というか・・・感じ良くない。 辛口で恐縮だが、従業員の再教育が必要。これ率直な意見。

Excellent experience, places were clean, easy access to almost everywhere, but the only issue I’ll say is the noise from the road, Most likely bikes.