Best Western Plus Elomaz Hotel

Don't book here. If you are an international traveler, they will lie and say that they do not have your reservation and leave you stranded in the middle of the night for a booked room guaranteed with a credit card. I arrived at this hotel at about 9:30 PM from Asaba International Airport to check into a room I booked and guaranteed on the official Best Western Website in the States weeks ago with a confirmation number. The front desk staff said they didn't have my reservation and were fully booked. I asked to speak to a manager, and the young lady at the front desk called the guy dressed in the colorful outfit standing on the front side of the desk. He kept repeating that they were fully booked and that my reservation didn't "drop" into their system. I am not sure if he was the manager or not. I am sure that the entire staff that I interacted with at this Best Western was subpar and had no concern for my safety or regard for prior reservations. I have reached out to Best Western Global as I do not want another unsuspecting traveler to encounter the same fate of being stranded in the middle of the night with a reservation for a guaranteed booked room and nowhere to lay their head. They did not try to help me find an alternate hotel or care that I was stranded and had been dropped off by a taxi. Choose a hotel with more integrity and better customer service than this one. Might I add, I also booked the Hawthorne Suites in Abuja and the Hilton Legend and Marriott in Lagos with absolutely no issues - checked into each one without incident - they all easily pulled up my existing reservations and checked me in. Avoid this one. Here's a picture of the front desk staff and "manager" who claimed they could not find my reservation even with the confirmation number. I called Best Western Global and sure enough I definitely had a guaranteed reservation.

I stayed 3 nights at the hotel ( Best Western Plus Elomaz) in Asaba from 26th to 29th May 2024. The first room they gave me was not clean, so I complained and they assigned me to another room which even though I slept there was substandard. So I went to speak to the Front Office Manager (Mr Uche Ezeh) who was very professional, and acted promptly to rectify the problems. Mr Ezeh, inspected the second room that was assigned to me and agreed that it was substandard, as he noted that the faucet (tap) was coming off hinge, the toilet was incessantly running water, some part of the wall was covered in some dark colour and there was paint on the carpet. Mr Ezeh apologised and was able to get me a suitable room which was clean and up to Elomaz's standard. I was impressed by Mr Ezeh's professionalism, and proactiveness in resolving the issues. At the end of my stay, I was a happy customer. Thanks to Mr Ezeh.

Hotel needs continual improvement and constant retraining of staff to uphold the quality of service at all times. Service quality seem to be going down and response to requests or complaints seem to be very slow. When I was at the restaurant , an I wanted fried egg, it took 10 minutes before a chef could come to make this for me. When I observed that the AC in my room was not cooling all through the night and I requested for a technician to check this out, non came until I was forced t check my self out of the hotel. There is absolutely need for improvement. Although occupancy seem to be full always, this should be an excuse for poor service qua;ity

The room and bathroom were clean. My view from the 1st floor was good. I got a warm, dry, clean towel delivered every evening. The staff were a mix of courteous and otherwise but mostly good. The food was edible but not great. The dessert was abominable. Save the food, I'd stay here again.

Best Western Asaba has remained focused in the hotels industry. It remained one of the best in the whole of the state capital city. It is a place where my friends had always strived to be whenever we were in Asaba or environs.