This is a review reflects a 5 night stay (end of May thru early June 2023). Allow me to start this review by indicating that this is the SECOND time that we stayed at this property (first being in 1997) and it was our THIRD time visiting Moorea (previous time being in March 2020…yeah I know). After receiving notification from Costco Travel of a special deal that included airfare, all transfers, breakfast AND (3 course) dinner at the Hilton, free minbar use and free wifi. YES, this (and our previous stay here) was in an overwater bungalow. Allow me to separate this review into discrete sections in an attempt to make it easier to read. COSTCO TRAVEL: Excellent service and (overall) easy to work with. While their website provided almost everything you would need with the exception that there was no direct integration with Air Tahiti Nui so I was required to go to the airline’s web site and re-enter all of the necessary travel information. One issue that I had pertained to me repeatedly asking Costco Travel to confirm the details for the return ferry from Moorea to Tahiti and the time of the pick-up from the hotel on the final day of our vacation. Eve though Costco had this request more than a month before we were ticketed, after final documentation was created I noticed that this still was incorrect (seems most travel agencies will put you on a late afternoon ferry as your flight will not leave Tahiti until just before midnight). I once again asked Costco to make the changes and eventually was told by a rather curt agent, “Costco made the request but it’s up to the agent on the other side to fulfill it.” REALLY? COME ON! Costco is responsible for all ticketing and in my opinion, Costco dropped the ball on this. A simple call by one of the hotel concierge staff fixed the issue. Costco could have done the same thing. Shame on you Costco! AIR / LAND TRANSFERS: As with the previous two trips, this visit had a local tour company collect arriving passengers and then drive them to the ferry dock. Excellent service all the way around! (NOTE: Arrangements were made with two different tour companies…one on Tahiti and another on Moorea.) HOTEL STAY (Hilton Moorea Lagoon Resort): Where to begin? My wife and I love the Hilton! Truly! It’s smaller than some Moorea resorts and it’s certainly farther away from places like the airport / ferry dock / golf course…that’s fine! I’ll start this portion going through the typical and general parts of our stay. CHECK-IN: Of course we (as do most guests) arrive well before the typical check-in time of 2PM. Rooms (especially overwater bungalows) should NOT be expected to be ready as they almost always are occupied 100% of the time. While I appreciate the fact that the staff working the front desk are trying to help multiple people at the same time, I do not understand why this same staff member made a rather flashy show of ushering my wife and I, along with two other couples, out of the main lobby
17 Ulasan