Hotel Dengan Spa di Guangdong, China

My reservation was for a super lake view room. However, I was assigned a room on the third floor facing the lake but with blocked views. Had to change room as a result. Staff at front desk explained that because the fourth floor room was not available until an hour later. We had no problem with this. Eventually we got a room with fantastic view of the lake. Have to say that the staff were friendly and helpful. The hotel is in a convenient location. It is right at the side of the lake and with many eateries within walking distance. We had wanted to have breakfast on the ground floor restaurant, but it was so packed with people and so noisy that we decided to go somewhere else. This is the only drawback.

The room was very clean and thoughtfully designed, featuring a sofa bed that comfortably accommodated a family of two adults and two children. There are plenty of facilities for kids, and the environment is very clean. The only downside was that children over 6 years old are charged half price for breakfast. What can a 6-year-old possibly eat for over 160 yuan? At most, a bowl of noodles and a bowl of cereal. This pricing really isn't family-friendly, especially when the room rate is already close to 2,000 yuan. Charging half price for a 6-year-old is unreasonable. As a family-oriented hotel, you should be more considerate of children. Otherwise, paying 2,000 yuan a night just for the hotel itself feels far too expensive and offers very poor value for money.

I liked it, BUT... First the good: They brought me a heater when the robe wasn't enough. All of the staff is so very kind and attentive. All speak excellent or job appropriate English. It is a great place for these two reasons. But there is more good news. They're connected by a hallway to Luckin and 7/11 which make a nice comfort with inclement weather or when yr in a rush. The pillow menu lavendar pillow has no smell but the herbal Chinese Chrysanthemum is perfect olfactory and texture. There are extra blankets and pillows. Why it was my first and last: Wait til yr downstairs to call your car service. Floors 3-35 are for apartment residents, except for 7 which is the gym, spa, cafes. Ride to 36, change elevators to go to floors 36-50 hotel rooms. It's not that clean. Everything is kinda dusty. Everywhere, random hair which was gross to me: hand soap pump, the tub, breakfast ewww. The wood panel walls have never met Murphys Oil Soap and they look like the years they've been there. Also if yr allergic, be forewarned the French toast has peanut butter in it. I wanted to go to the sauna and steam room but the things I saw in the room made me think I shouldn't. They can and should do better. The people who work there are lovely and it is a decent building but I wouldn't stay again because I need more cleanliness.

The hotel's location is indeed convenient. The free shuttle service to and from the various parks runs until 9 PM, making it easy to return even after late-night shows. The comfort of the guest rooms is very satisfying. The mattress provides just the right amount of support, complemented by high-quality linens. A special mention goes to the thoughtful child-friendly amenities in the room; beyond the usual kids' robes and slippers, details like safety plug covers show the hotel's meticulous attention. The hotel's facilities are comprehensive and well-maintained. The indoor heated pool is always sparkling clean, and the changing rooms are tidy. The Water World amusement park offers a rich variety of attractions, suitable for both children and adults to enjoy. The gym is well-equipped with a wide range of machines to meet different workout needs. As for dining, the breakfast buffet boasts a diverse selection, from authentic Cantonese dim sum to Western dishes, all prepared with great care, using fresh ingredients and replenished promptly. The service is equally commendable. Check-in at the front desk was efficient and orderly, with friendly and professional staff. Concierge personnel actively assisted with luggage. Room service was prompt. The express checkout system is easy to use, and the EV charging stations are a great convenience for new energy vehicle owners. These details all reflect the hotel's thoughtful consideration for guests' practical needs.

Had a wonderful stay, room was very clean and beautifully decorated. The concierge was very accommodating when I asked to check in at 7am. The hotel is centrally located, right next to a metro stop and there’s plenty of food and shopping options nearby. Would recommend!

I've stayed at this hotel many times before, and I'm always pleasantly surprised and satisfied with everything from the design and amenities to the service! 🎊 I usually come for business trips, looking at furniture and working, but this time I brought my child, and they actually had a crocodile 🐊 themed parent-child design – how thoughtful! My child was so surprised and happy. It feels like my family and I had a wonderful vacation this time. 🥰🥰 Special thanks to Front Office Manager Phoenix and her team 🥳, as well as the housekeeping team for arranging such a wonderful surprise service for us. My child was incredibly happy, and so were we! 😃

Our stay in the Executive Suite was excellent. The room was spacious, with a separate living room and bedroom. The facilities were complete and very new, and the bathroom had a great wet/dry separation with quick hot water. The afternoon tea and evening snacks at the Executive Lounge were top-notch. It was amazing how you could see planes flying overhead just a few minutes walk from the hotel, yet hear absolutely nothing in the room – the soundproofing was superb. The room also offered expansive views, plenty of natural light throughout, and attention to detail was impeccable. Overall, it exceeded our expectations in terms of value for money. The small garden behind the hotel was a delightful surprise; it was lush, tranquil, and elegant. It was perfect for a stroll in the morning, after meals, or in the evening. P.S. On our first morning, we chose to have breakfast on the first floor. The staff member who greeted us showed us to our table and asked what we'd like to drink, but no one ever brought it to us. If the staff are too busy, it's probably better not to ask guests what they want to drink out of courtesy!

Haven't even checked in yet and a butler has already reached out via WeChat to ask about our preferences and needs, which is a great touch. The room is clean and tidy, the mattress is soft and very comfortable, and the bedding feels really nice. The breakfast offers a wide variety and is delicious. I especially want to mention the concierge service. When we took a taxi back to the hotel at night, the doorman helped us check if we'd left anything in the car. He even found a phone that the previous guests had left behind! That's incredibly thoughtful, highly recommend!

This is the best value-for-money hotel in Futian. While not newly renovated, its style and design are classic and beautiful. The front desk kindly upgraded me to a junior suite. Both the living room and bedroom featured large floor-to-ceiling windows with fantastic views. I only had two minor issues: First, housekeeping forgot to provide bottled water. I only realized there wasn't any in the room late at night and had to call room service to get some. Also, upon check-in, I noticed that one of the drawers on either side of the living room was half open and the other was closed, indicating that room service attention to detail could be improved. Second, the room had some smart amenities, but their effectiveness was minimal. For example, the electric trash can and automatic kettle – the latter was actually broken, as the water I set to 100 degrees was still cold after half an hour. Ironically, the things that truly needed an upgrade weren't. On one side of the bed, only the time display had a charging port; one port didn't work, and the other made a loud noise when charging. I ended up having to use the old-fashioned outlet on the other side of the bed. If renovations are planned, I'd suggest focusing on these essential areas. Overall, the positives far outweigh these minor drawbacks. The lobby decor is magnificent, with a strong Christmas atmosphere, and the service was excellent. It's a hotel I really like.

Shenzhen is never short of top-tier hotels, providing excellent options for celebrating special occasions. As a local living in Futian District, I've experienced several notable hotels, including the Raffles in Nanshan, InterContinental in Dameisha, and Hilton, Sheraton, and Shangri-La in Futian. This time, for my husband's 70th birthday, we chose to stay at The St. Regis Shenzhen in Luohu for two nights. The hotel is located within the KK100 building, offering seamless access to Metro Lines 1 and 2 and KK MALL, making transportation incredibly convenient. Our stay was absolutely fantastic and exceeded all expectations. The hotel's environment, facilities, service, and cleanliness were all impeccable. The room was excellent value, spacious, bright, exquisitely clean, and equipped with high-end amenities. The bedding was soft and comfortable, ensuring a restful sleep. The walk-in closet was a great feature. The bathroom was very large with a separate wet and dry area, and the double vanity is a true hallmark of a high-end five-star hotel. Housekeeping and turn-down service were meticulous and thoughtful. We also received welcome fruit. The hotel's service sets a benchmark; it's attentive to detail, comprehensive, and very personable. The staff at the concierge desk on the first floor and those at check-in on the 96th floor were all proactively polite, warm, and welcoming, leaving an excellent first impression. Both the male and female staff were attractive, highly professional, and spoke fluent English. A special shout-out to our room butler, JAY CHEN. He was handsome, polite, and incredibly nice. He proactively brought our luggage to the room, thoroughly explained the room facilities, and described the view from the window. He immediately brought the coffee and welcome fruit we requested. Upon learning it was my husband's birthday the next day, he promptly arranged and personally delivered a beautiful birthday cake on the actual day – a truly surprising, stunning, and touching gesture! Many thanks again to Butler JAY CHEN! The buffet breakfast and lunch on the 95th floor were both superb. For lunch, we were served hairy crab and typhoon shelter prawns at our table, which was absolutely amazing! Excellent value for money! The chefs in the restaurant were skilled and very polite, offering proactive service. The dishes were unique and tasted delicious. All the servers were courteous, swiftly clearing plates and tidying tables with keen eyes and quick hands. They were responsive to all requests and provided timely service. Whenever we encountered staff or management near or inside the elevators, they would proactively hold the door and assist with scanning cards and pressing floor numbers, which was a very heartwarming touch. We also received a small gift upon check-out. These small details show genuine warmth and make all the difference. Because we were so satisfied, we loved it. We will definitely be frequenting the buffet here and will choose this hotel first for future special occasions. I wholeheartedly recommend The St. Regis Shenzhen!