Demi D
31 Oktober 2024
We had a very nice stay, our first time in Cyprus but not the last. Our flight was very late and we arrived after midnight. The gentleman on reception, was a very nice man. We recieved a small food bag, a glass of wine, detailed instructions on how to find our room, and cases taken up. Also because we arrived late the gentleman said we could checkout later at no extra cost on our last day. Michael has excellent customer service. Our room was a twin with a side sea view and overlooking quite a busy road. It could sometimes be a bit loud with traffic, but we didn't let this upset us too much. If I book again, I definitely want a double bed and over looking the pool. The room itself was very clean. Can I add the domestic staff work incredibly hard and have very high standards. The pool was chilly, but we loved getting in it, and once in, it was great, the pool bar was brilliant and the staff were very attentive. We loved the bar lounge and a member of staff stood out for us, Nicolette was amazing! What a credit to the hotel. We loved the cats, especially the kittens. Food was very good, we went to both A la Carte restaurants but thought the Olive and Thyme was superior to the one at the beach. Staff were brilliant. I would have given a 5 star review but a couple of things just took the shine off for us. I became very unwell on the Wednesday, my husband informed reception. But we didn't hear anything. Luckily I am medically trained and knew with a stomach bug to stay away for 48hrs. I stayed in our room, on the Thursday I felt awful and thought I might need a Doctor but by Thursday night, thank God, I felt much better. I saw the Tui rep who quickly told us it was definitely a stomach bug going round and we should inform the hotel. My husband said well I have, but we did again. We spoke to other guests who had also had the bug and they were told to stay in room and got room service, something that wasn't offered to us. I was gutted we lost 2 days but luckily I had a lovely day on the Saturday. Lastly the one thing that slightly annoyed me was the sunbeds by the pool were all taken by 8am. To get a decent position you need to nab one at 7am, I watched in amusement as I saw older Clientele nab the best beds! This hotel offers peace and relaxation so if you expect a livelier scene this is not the place for you. The staff are some of the best I've experienced and they are super in all departments. Oh! And the wee pebbly beach is cute but definitely bring beach shoes for swimming! Cyprus you are beautiful
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