Ulasan Novotel Lugano Paradiso

Good location in Paradiso which takes 20 minutes leisurely walk to centre of Lugano. Breakfast was great and outdoor swimming pool looked nice for summer. Room size was decent but no frills for room amenities, like no indoor slippers, no hair conditioner, no soap, etc. There is a parking under hotel which is shared with Ibis hotel and charged for everyday (23CHF?). We stayed 2 nights and enjoyed our weekend break there.

The hotel is very nice. The location is perfect, you can reach the lake easily by foot (ca. 2min). It is annoying that they charge extra for parking.

Great hotel, clean and comfortable. Will book again!

位置不錯，走路五分鐘就到湖邊了 酒店房間很小，很小。網上寫的13平米是真的沒有誇張。但麻雀雖小 五臟俱全吧，該有的也都有了。 房間裏面有一股味道，白天我都要全天開窗通風。

酒店挺好的。房間還算是比較大，適合家庭出行，早餐品種不多，但是味道還算是不錯啦。酒店的游泳池蠻適合小孩子的。酒店門口的湖很美，風景很好，出門散步很舒服。唯一的缺點就是這裏離瑞士的有名的景點都比較遠，格林德瓦和因特拉肯還是美多了。

房間乾淨，早餐也豐富，盧加諾的人們真的太有愛了，非常和善，路上行走都會主動打招呼，復活節擺了很多彩蛋和兔子。盧加諾真的太美了，歐洲最美的小城，沒有之一。

酒店非常不錯，位置非常好！主要是乾淨！！！

很有特色 服務也好

Very clean and comfortable hotel with great breakfast. But strange that the hotel would run out of coffee for the rooms for 2 of the days I was there. Not just a random Miss but also the same for colleagues at the hotel. Front desk nor the bar they sent us to could help us get coffee. At checkout the staff just laughed and said sorry.

This property did not honor my service dog and was very disrespectful and lacked any kind of sympathy all they cared about was getting their fee for the night. The property itself is across the street from construction, very noise and starts very early in the morning. The cleaning staff took it upon themselves to open the window and let the construction dust into the room.

Very bad hotel with extras charge late check out with out warning us very bad check out it’s just few minutes make my day very bad I don’t like steals this way with customers I would like two thanks the man in checked in front desk.

Modern rooms and easy acess

Really great stay! The staff was really friendly and the hotel was modern and clean. Super breakfast!

Very nice hotel, clean, with parking and amenities. Well-located, right next to the train that climbs to the top of the mountain. Good options for breakfast, the only complaint is you have to reserve your time slot for breakfast, otherwise, they don't give you a table unless is outside. Staff, some are nice but others are very rude like an old lady at the front desk who complains to every guest checking in on the hotel with an ******* reservation. She asked why we book through ******* instead of booking directly to the hotel. They ask you to pay the full amount on the moment you check in. If you need any kind of accommodation they just said that they can't do anything since you book with *******. If it hadn't been for ******* we wouldn't have stayed at that hotel. If it bothers them so much, don't use it to advertise.