Prince Monceau

I decided to use a hotel rather than an apartment for assurance of quality. Sadly we were all disappointed, the general reception was okay with a rather cramped two person lift. The bedroom was for me and my two sons to stay whilst visiting for a concert and some culture. Almost the entire floor space was the double and single bed (this was under a thrid floor window with no security). Leaving us a single path to get to the bathroom. This was fully tiled with a shower that wet almost everything. The tiles were cracked badly jointed and bolstered with copius quantities of mastic. This include the full window (in the shower space ) which had painted glass and again opened completely with no secureity or safety catches. The door to the bathroom was rotting and had mould along the bottom as it was next to the shower. The floor was swamped after each shower. There was enough hot water and the toilet functioned okay but we had to ask for towels as we were only given two also toilet paper as only part of one was left. When I pointed out the issues to the staff we were told the manager was not available but had agreed to make a €10 cash refund. Which at nearly €360 for two nights I felt was another level in insults. We would never stay here again.

We stayed at your hotel last weekend with a reservation under the name of Giacomo Ghiotto The day of the arrival you cancelled our reservation and took from us 125€ The last day you made us a payment but nothing has arrived even if 5 days has passed.

They cancelled my reservation the day I had to arrive (today morning). They claimed my card(s) - as I gave a second one- did not work. However, the card worked perfectly everywhere else including another hotel which I was lucky to find as hotels tend to be pretty full if you look for it on the day of arrival. Absolutely do not recommend. AVOID !!!!! They did not pick-up the phone and did not answer appropriately emails. Note 0.

Hôtel à fuir absolument ! Odeur de tabac moisissure partout Sdb fenêtre parte !! Tous et pourri je n’est jamais vu ça !! 321€ pour une nuit dans le moisie autant dormir sur un quai du rer ! Et le pire c’est que pour le petit dej à 12€/pers c’est juste des petit croissant et madeleine Auchan une honte n’y allez pas svp sauf si vous voulez choper une maladie

Incompréhensible. Annulation de dernière minute pour raison de carte bancaire invalide: Carte de débit et non de crédit ! Obligation de trouver un autre hôtel sur Paris au dernier moment ! Chez Ibis La défense aucun problème avec la même carte. Louche.

Une réservation pour une nuit, chambre vraiment très sale, une odeur très forte, un personnelle à la limite du désagréable. Un déjeuné qui pourrais s’acheter à l’épicerie en bas de la rue, très peu de choix (Madeleine en sachet, machine à café).