Hotel Lugano dengan Tempat Letak Kereta

Very convenient location. Excellent staff and service. Room is clean, modern and comfortable. highly recommended for anyone visiting Lugano

We were given a very warm welcome by Francesca. She is an excellent asset for this hotel. She was very informative and interesting to talk to.  The hotel pool was great. Thank you Breakfast was excellent. The best we have had in a hotel for a while. A wide range of food.

Excellent central location with beautiful views of the lake and river. Close to decent traditional pubs and restaurants. Would definately recommend the Tap Bar (Hanger 32) - a self service bar - for both beer and food. We had to ask to change rooms as the original room had a strange smell and scaffolding outside where renovations were being done and builders were walking. New room was much better. There were no amenities in the room such as tea or coffee and no option to get one from reception apart from some hot water. Breakfast was tasty and filling.

Отличный сервис! Прекрасное lido! Но спрашивайте номер в основном здании!

位置不錯，走路五分鐘就到湖邊了 酒店房間很小，很小。網上寫的13平米是真的沒有誇張。但麻雀雖小 五臟俱全吧，該有的也都有了。 酒店沒有健身房，但有一個小泳池。 房間裏面有一股味道，白天我都要全天開窗通風。

We love our stay at Hotel Federale Lugano. The receptionists are very helpful. They even printed us the schedule of buses and helped planning our itineraries to Menagio - Varenna. The breakfast staff was very nice and warm. On the easter day, they gave us Easter bunny chocolate and wishes us happy Easter. Every morning the staff will also make a smile face on our coffee. Thank you for making our trip memorable! Location: next to the train station and beautiful cathedral!

Enttäuschender Aufenthalt – keine Empfehlung Wir haben ein Premium Suite für zwei Personen gebucht, doch im Zimmer waren Handtücher und andere Utensilien nur für eine Person vorbereitet. Als wir das abends beim Personal meldeten, reagierte man genervt – es wurde lediglich nur die Bademäntel nachgereicht. Am nächsten Tag, nachdem Aufräumen durch Housekeeping fehlten die Handtücher für die zweite Person immer noch. Erst nach der dritten Beschwerde wurde das Nötige gebracht – ohne jegliche Entschuldigung! Das Personal wirkt insgesamt genervt, unaufmerksam und unfreundlich. Einzig die Lage des Hotels ist positiv zu bewerten – sonst kann ich leider nur abraten.

Review Mixed feelings I stayed on a weekend solo trip whilst working elsewhere in Switzerland, and have mixed feelings about this hotel. I booked this on the basis of the rave reviews on here, which I don’t really now understand - it’s fine but not great in my view. What’s good: - Beautiful public areas in the main building - Spa, pool & sun terrace have great furnishings, very comfortable and a stunning view of the lake - Breakfast buffet is excellent quality & included in room rate. Probably the nicest croissant ever. The staff kindly opened the terrace for me (it was 18 degrees & very sunny) - Some of the staff were kind and helpful, particularly at the reception & the spa desk - Very comfortable beds, lovely linen & towels - good night’s sleep! - Nice location, a little out of the main town (15 mins walk around the lake) so peaceful & quiet - Free shuttle to Lugano train station is a nice extra, although the public bus is very convenient Less good - My room was in an ugly 1970s building with a view of the carpark. I didn’t expect a lake view (it was an additional 200 CHF per night) but this was not exactly a “garden view” as described - The room & bathroom was cluttered with random stuff- promotional booklets, mini bar snacks, bottles of toiletries - there was no space to stand even a wash bag in the bathroom. There were 4 bottles of products balanced on the edge of the bath. Please wall mount the bottles & tidy up! - I asked to borrow an iron - the one they bought had a European plug & all the in-room plugs are Swiss, so it was unusable. I don’t expect everyone to speak perfect English but even google translate could not get me a working iron! I fail to understand why you’d not have the right iron plug for the hotel sockets… - At breakfast I was asked 3 times if they should open a parasol, I politely said “no” so the staff waited for me to go to the buffet & opened it anyway! I was cold in the shade so I just left my food, which was a disappointment - I had to ask for my free tourist card for transport & museum discounts. This should be provided to all guests, had I not been aware of it then I’d have missed out On balance, for me it was overpriced, for 450 CHF per night I will likely try somewhere else next time I come to town. Not a disaster but I feel there’s likely better choices. The Best Western next door is 1/3 of the cost…

Ne parlant pas la langue, nous été aidé pour le parking et le reste. En plus d'un excellent accueil, l'hôtel est typique et charmant. Idéalement situé avec vue imprenable sur le lac Lugano

Beautiful, right near the lake with a restaurant and bar. Owner is lovely and takes great pride in making sure your stay is great. Why there’s 4 stars - location is a far walk from the downtown, and there were little ants in the room. It was great for us but if you can’t handle that this wouldn’t be for you.