Hotel Mesra keluarga di Lugano

amazing stuff, great hospitality. Greeted us the moment we arrived, so professional with great attitude. location and the view were another thing. overall, one of the best stay.

Large room, ikea furniture, nice balcony view Unfortunately under renovation now, so no windows can open, and even 4th floor is noisy at night due to road side traffic Great staff, excellent bar and breakfast quality and service.

Die Unterkunft ist in allen Bereichen top. Das einzige was uns am Anfang ein wenig irritiert hat, ist die unbediente Reception. Das Online einchecken, hat aber super geklappt. Wir konnten schon um 1400 statt erst um 1500 Uhr ins Zimmer. Da wir getrennte Betten wollten, und es diese nur in der höheren Kategorie gab, wurden wir einfach ”upgegradet”, einfach top. Auch das Zusatzbett für unsere 5 jährige Tochter war mega bequem. Es war alles äusserst sauber und die tägliche Reinigung war super. Wir sind und waren einfach begeistert. Wir kommen ganz sicher wieder. Vielen Dank für den schönen Empfang.

This hotel is located near to the tram station. Very good seevice with personalised pillows. Great breakfast selection

Vorzüglich im Ganzen! Absolut wundervolle Lage (nur mit Taxi erreichbar) ob bei Tag oder bei Nacht! Ein wundervolles DeLuxe Zimmer mit Blick auf den See! Die Grösse, die Materialien von höchster Qualität und feinstem Design. Essen im Bistro ausgezeichnet, da voll ausgebucht im Restaurant! Leider nur eine Nacht a.Gr. von viel Arbeit auch in Lugano (Besuch einer super Vorstellung im Arte und Kultur Center). Fitness/Sauna waren leider noch geschlossen, aber Privat Spa war buchbar vor Abreise am Sonntagmorgen...gute Alternative. Die Gärten rundum himmlisch! Das Team war super professionell, ausserordentlich freundlich und hilfsbereit. Freue mich und träume jetzt schon von meinem nächsten Besuch in der Villa Leopolde...herzlich empfehlenswert für Geniesser des Feinem und Gutem... Denise Welten in Zürich

Sekiranya anda menempah hotel mewah di Lugano, tidak ada pilihan lain untuk saya. Walaupun tidak betul-betul di tengah-tengah Bandar, ia berada di kawasan yang bagus dan tenang dan 10-15 minit berjalan kaki ke bandar sangat bagus untuk menenangkan perut setelah makan banyak pizza. Kawasannya sangat menakjubkan, pemandangannya luar biasa, sarapan bufetnya tidak mengagumkan tetapi sangat bagus (Walaupun wanita yang boleh duduk di sini anda boleh tersenyum sedikit lebih banyak, semua kakitangan lain ketika sarapan sangat bagus). Lido peribadi hebat. Saya tidak akan pernah menginap di hotel lain di Lugano untuk perjalanan musim panas tahunan kami, ini telah memenangi kesetiaan saya seumur hidup.

Súper decent hotel outstanding staff my stay here with my family was wonderful and comfortable. The best thing about a vacation is to rest well and have a delicious breakfast and this hotel has it all, a first class service, with high quality care, I have to mention what caught my attention the most was the hygiene at breakfast time is very Important for me. I don't have many photos but I do have videos that I can't upload here from the hotel but I have it on my Instagram karol__0729….Very satisfied with our stay, just need to implement the parking

I hardly know where to start. This is our 10th hotel in 3 weeks and it is hands down the worst. It’s just a room. And the smallest at that. Even the cruise boat we were in was nicer then this. I feel bad for my precious friend who has brought me along on her trip and everything’s been wonderful. But this room and the situation must be very disappointing for her. There’s no discounts for being misled or tricked by false advertising. The mattress is exceedingly hard and apparently we cannot have a “topper” because “we already have a bed” and in any case house keeping is not available so - no. I pray that I will be able to sleep while I’m here. The towels are old and frayed and sized for a child not an adult - plus - one per person. There’s an air conditioner but they don’t work until summer - not even just in fan setting. You can try if you want but it will stop after 10 minutes There’s a towel Warner but it’s disabled. Yep, you guessed it, it only works during winter. The door can open but the window is bolted shut and the air conditioner - while it exists as claimed - is disabled during the rest of the year and only available for use during summer so too bad if you suffer from overheating as I do. You can try it but it will just stop working (even on the fan setting) after 10-15 minutes. We paid for rooms with a view but all we get is the pipes, someone else’s yard and the train right behind us. There’s a spare door in the room - for the next door neighbours room!! Yep. Just an internal door between you. Book and come with friends but don’t expect to be on the same floor or even in cooee of them. It would make sense to put you together and allocate rooms (that are the same as each other) to guests who arrive on time / first rather then shoving people higgeldy piggeldy There are deals included with your room according to the website and booking agent but apparently they’re only “valid” for summer time The complimentary drink on arrival is a similar fiction The beautiful photos are a lie taken at night, during summer peak season when everything’s allowed and working, or from the 50% of rooms that do have a lake view. The others get the neighbouring properties back yard or in my case - the pipes No shampoo or conditioner despite this being the norm in Europe hotel rooms No kettle with complimentary basic tea or coffee - the Mini bar is only a bottle of water. The old heater also has exposed pipes in the room. Not that I should worry I guess coz it’s not winter so it’s not working. There was no guidance from reception as to where we might be able to get a meal - except to tell us that the promotes deal was not applicable to us because it’s not summer time. According to the website we qualified given we booked to stay for more then 2 nights. And no advice that we aren’t actually in Lugano and that we had to walk a good 20-minutes to find some food. Where previously nothing was too much trouble (except in Hardewijk NL) not

We plan our own trips and avoid the extreme high end priced places in favor of places that are more local in character. This hotel turned out perfect for us. Close walk to the train station, and a very spacious room on the top floor with an incredible view of Lake Lugano framed by the two peaks overlooking the town. The hotel itself has great amenities. Pool was very popular with guests, and the bar was always filled with fun. The bartender in particular was extremely friendly and fun, and all the staff made you feel welcome. The hotel grounds are also very nice, and we understand the hotel has been family owned for 100 plus years. We definitely would go back. Nice walk down to the old town, and a funicular for those wanting help getting back up. We hiked the 2 peaks framing the city each with a funicular for those wanting a ride. The ferries are great and buzz to places all around. Just a beautiful place. Italy in Switzerland.

My biggest mistake was I only spent two nights at this hotel. And YOUR biggest mistake would be NOT to get a room facing one of the most beautiful lakes in Europe. And we're talking a REAL view. If it wasn't for the swimming pool right underneath, you could throw yourself directly into the ocean. The hotel is a mile from downtown which is perfect. The rooms are beautiful and the breakfast is fantastic because of that view. I made the mistake of moving to a cheaper hotel in Lugano for the second part of my trip. I will never do that again. I'm going to stay at the Lido Seegarten next time I'm in Ticino.