Hotel Riyadh dengan Tempat Letak Kereta

Arrived at the hotel late, i found my room ready! The room is clean, the staff are friendly and I loved the room design. Good choice for families.

During our stay, both Butler Kim and Butler Hani were incredibly kind, professional, and attentive. They made everything feel easy and comfortable from the moment we arrived. Kim, in particular, truly stood out. She was cheerful, warm, and very thoughtful, and even took the initiative to help my husband and me take beautiful photos, which meant so much to us. Her genuine care and positive energy made our experience feel personal rather than routine. 

Mon séjour dans cet hôtel a été tout simplement exceptionnel. Dès mon arrivée, le personnel a été attentif, offrant un service personnalisé et me faisant me sentir chaleureusement accueilli. La chambre était spacieuse, décorée avec élégance et dotée de grandes fenêtres offrant une belle vue sur la ville. Le lit était incroyablement confortable, garantissant une nuit de sommeil reposante. Les options de restauration étaient fantastiques, avec une variété de cuisines internationales et locales. Le petit-déjeuner a été un véritable point fort, avec des options fraîches et délicieuses pour tous les goûts. Les équipements de l’hôtel étaient de haute qualité, y compris une salle de fitness bien équipée et un spa relaxant. L’emplacement était également parfait, avec des attractions à proximité. Dans l’ensemble, j’ai eu une expérience inoubliable et je recommande vivement cet hôtel à ceux qui recherchent un séjour luxueux.

Overall, everything was excellent. However, the staff handover/communication needs improvement. When I visited the fitness center at night, there was no staff member at the counter, and I waited over 10 minutes for a towel—even though I had already informed the fitness staff earlier that morning.

An outstanding hotel experience. The hotel is genuinely excellent, with a prime and highly convenient location. The level of service is exceptionally refined and professional, reflecting genuine attention to detail and guest comfort. Everything exceeded expectations, and the overall atmosphere was both welcoming and luxurious. A place well worth visiting again, without a location. Abdulrahman

Fabulous visit on all aspects. Services is above and beyond. Room spacious and clean. Location is perfect. Highly recommend

نظافه و خدمات جدا ممتازه و المكان ممتاز جداً يعني اتوقع مو اخر مره ابدا

Disappointing experience with serious service issues, partially salvaged by the duty manager. My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution. Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager. Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution. Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.

تجربة جميلة جدا وخيار موفق ،، يعيبة الاعمال اللي بجوار الشقق وكذلك الدخول والطريق المودي له يحتاج حل باسرع وقت .

Towlan Suits 1 Hotel, Riyadh Location & Transportation: The hotel is located approximately 36km from RUH Terminal 5, with no public transport options available. You must take a taxi, costing between 85-100 SAR. Be careful when booking—Towlan Group has around 12 hotels in Riyadh, and selecting the wrong one on apps like Careem, Uber, or InDrive can lead to extra costs. Many listings are in Arabic, which caused confusion for us. This is outside of city, to visit main city it takes 40-60 SAR cost each way for cab. Parking: Outside parking is available for guests. Room: Rooms are very big, spacious, and well-equipped, featuring a separate hall, kitchen, and bedroom. However, no tea or coffee is provided—you’ll need to bring your own if needed. The hotel has 3 floors, with roughly 20 large rooms on each floor. Wi-Fi is available, but there is no breakfast or food service on-site. A key point to note: traveling from the hotel into central Riyadh costs an additional 40-60 SAR each way on ride-hailing apps. This significantly adds to your trip's cost and inconvenience. If you need a spacious suite-style room and don’t mind the remote location or lack of dining options, the hotel offers reasonable value. A decent choice for travelers seeking spacious accommodations with kitchen facilities, but not ideal for those reliant on public transport or expecting on-site dining. Double-check the address carefully before booking to avoid taxi.