Cari Hotel 4-Star di Riyadh

Overall, everything was excellent. However, the staff handover/communication needs improvement. When I visited the fitness center at night, there was no staff member at the counter, and I waited over 10 minutes for a towel—even though I had already informed the fitness staff earlier that morning.

Arrived at the hotel late, i found my room ready! The room is clean, the staff are friendly and I loved the room design. Good choice for families.

We enjoyed our stay very much, the room was comfortable and well sized. We booked a room with a jacuzzi but due to our busy days out we didnt get a chance to try. We had no trouble finding parking. The front desk personel were friendly and helpful. Will stay here again when we visit Riyadh again God willing.

Excellent staff — very friendly, courteous, and accommodating. We arrived well before check-in, and the team kindly arranged an early room, which was greatly appreciated. I can’t thank the staff at check-in, the restaurant, and room service enough for their hospitality, kindness, and respect. The room was large, clean, and well maintained, with a comfortable king bed, plenty of power outlets, quiet and efficient air-conditioning, and good amenities. The buffet breakfast was very good, with daily variety, fresh juices, an omelette station cooked to order, a good bread selection, and decent machine coffee. Location as with 15 to 20 minutes from all attractions and malls. Ubers and Bolt was ready available. Sky bridge was walkable during cold but would be a challenge during the hot season. Down points: • Premium room was expected to be on a higher floor, but the room faced the roof line with no view. • Shower head would not stay in position and kept sliding down. Overall, a pleasant stay with excellent service, with only minor room issues.

Kemudahannya lengkap, hiasannya moden, penghawa dingin sangat selesa, dan layanannya bertimbang rasa dan mesra! Sarapan dan tempahan kedua-duanya rasanya sedap! Saya akan memilih hotel ini lagi apabila saya kembali ke Riyadh lain kali!

Hotel yang sangat baik, perkhidmatan yang sangat baik, dan lokasi hotel berhampiran dengan segala-galanya Terima kasih kepada Encik Mohamed di kaunter penerimaan tetamu, yang sangat sopan dan sopan.

I have no words to describe how good this hotel is Itreally feels like a five star hotel I am a retired physician and I am from Honolulu Hawaii so know hotels. and traveling through Scandinavia in much of the rest Europe and the UK of the last four years I’ve stayed in more than two dozen four star hotels.  And this one is easily is in the top 10% The service is the best of any hotel I’ve ever been in. from the reception desk to the restaurant staff, to the cheerful people who efficiently run the coffee shop in the lobby etc. The buffet is beyond belief and à la cart menu is extensive and available late into the night  i’ve been to several well-known Middle Eastern restaurants in London in Oxford UK the buffet here is better than any of them The end hotel has the grandest lobby of all two dozen that I’ve seen for the last four years And the location cannot be beat I intended to only stay four days, but extended to three times that one reason was, I wanted to try all the dishes in the buffet at least twice. I was planning to try some of the recommended restaurants in town, but decided that it is unlikely that there will be any better than the this hotels restaurant. I was trying hard to think of anything negative to say just to show some balance, but I cannot think of anything This is the place to stay if you are in Riyadh

Kind staff and good location. Clean. Everything is good except uncomfortable pillow.

Disappointing experience with serious service issues, partially salvaged by the duty manager. My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution. Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager. Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution. Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.

موقع الفندق ممتاز لقربه من مستشفى الملك فيصل التخصصى. بالنسبة للغرف كانت واسعه ومريحة ولكن بالنسبة للاثاث يحتاج الى تغيير لانها قديمة لان دولاب الملابس الباب لا يقفل وايضا ادراج التسريحة مكسرة.