Hotel berhampiran Otterden Street Reserve, Perth

We stayed a few nights here due to the UniSport Nationals. The hotel was modern, breakfast was decent and cooked to your liking, and the location was perfect for what we were after. Staff were friendly and welcoming, and there are enough amenities even during holidays to keep you looked after.

Probably the best hotel in a major Australian city. Incredible rooms and view, the best outdoor swimming pool. A poolside resort with worldclass restaurants and shops just outside from the CBD

Booked last minute due to my cancellation of flight. They have renovation during my stay so a little bit uncomfortable. Breakfast not included, pay extra for it. I had issue when check in, take quite long to solve, wait for almost 1 hour. The location at the heart of CBD, walked around at night to see Christmas light. Amenities standard, no laundry service at the moment due to renovation, asked receptionist and she direct me to laundry service nearby.

I have stayed at the hotel over the past 15 years and it has gradually become a little run down here and there but the worst change is the service, nobody has a smile or greets you as a guest, your just another inconvenience for them. I stayed in a ”Deluxe” King room last week and the Bathroom was dirty and the Shower over Bath is a disgrace (see photo). I don't think I'll be staying again until some marked improvements have been made.

Staff polite and helpful. Large room, comfortable overall, however area is quite small. Bedside table dusty, needs more attention to detail from housekeeping section.

I really don’t like writing bad reviews but this place just doesn’t deserve a great rating. The location is good and the rooms a big. I did get an upgrade to a suite, but everything is very dated. On my window, they had masking tape which I suspect was to avoid wind whistling through. That’s not a really great look though. Check in was a disaster. Admittedly it was Friday evening and there was a lot of people arriving for the weekend, but clearly they weren’t planning their staff needs properly and it was ridiculous. Not only that, but their EFTPOS machine was not working so you had to fill-in a paper sheet. I get technology goes down, but honestly that was just bad. To be fair I was not feeling well when I arrived, so the whole thing just seemed a lot worse than it probably was and the staff were actually quite nice, despite the fact that they were clueless. I had sent a message to the hotel prior to arriving with a couple of specific requests, which they did the absolute opposite of which just made me laugh. They weren’t a big deal, but it’s the little things that count, especially when you’re a diamond member of their loyalty program. I think the place just needs a freshen up and the staff need to get plugged in. I wasn’t actually going to even write a review, but what pushed me over the edge was when I turned on the shower and watched a whole pile of hair swirling around in the bottom of the shower stall.

So you find yourself in Perth in your truck but you want to finally unwind and relax resort style look no further. Discovery parks delivers on every aspect. Entrance 4.5 mtrs with parking out front and in selected cabins big enough to park your prime mover. laundry facilities located right next to the pool what better way to relax while doing your laundry. the rooms are always very tidy and comfortable with an amazing kitchen. with local shops near by and only a short drive to and form the airport I cannot say anything bad about Discovery parks.

I booked 2 rooms through trip.com but was only given one room . After a long flight delay and arriving close to midnight , it was quite frustrating especially with my elderly parents waiting. The lady at check in tried her best to help but I still only managed to get a roller bed to share in that one room for the first night. The hotel and room is still grand. However there was no usb plug and the bathtub tap was leaking.

Lots of the reviews here, I believe, are reviewing Mercure on Hay (the newer, more upmarket hotel and possibly better of the two although I haven’t seen it), whereas lots of reviews in Mercure Perth on Hay are referring to Mercure on Irwin. I’ve compared the photos and the hotel details and official photos are definitely that way round. SO… this one, Mercure Perth (which is on Irwin St) is the bad one. It’s awful. It’s tired, badly fitted out, dingy and I hope never to stay here again. My room was down a corridor of *****ed (and stained) carpet that made me feel nauseous to look at. The room was ok, the bed comfortable, but more stained carpet, and lots of things didn’t work. Several light bulbs were broken, lots of curtain hooks missing, the room safe didn’t work, the bath had a rusty patch in it. The aircon was too cold for me and I followed the instructions to turn up the temperature but it didn’t warm up. Two phone calls and three hours later, someone attended my room, told me the air con wasn’t adjustable as it’s one temperature for the whole building so the instructions were incorrect. He turned it off (supposedly) and I then spent my stay with no aircon although the room was still cold and not stuffy and the control panel didn’t say ‘off’ so I think the whole thing was just BS and they couldn’t be bothered to deal with it or give me another room. Staff care factor of the attendant was zero, and of the front desk staff, close to zero. I got woken up in the early hours of the morning several times by skip bins being moved around in the laneway outside (very loud chains being dropped in the skip bins and noise reverberation). The next night the fridge started making such a loud noise in the middle of the night that I had to turn it off and use the spare towels to absorb the water as it defrosted. I’m just curious why Mercure keep this one running. Perhaps it’s set at a different price range but it’s not doing their brand any favours with two Mercure hotels so close together, especially with all the reviews mixed up.

The location of the Quality hotel ambassador Perth is convenient,at the centre of city,Near to free bus zon (CAT),nearby attraction,lots of shops and restaurants.The room is quite small but clean and air conditioner is ok.Wi-Fi is good and the check in is fast.Breakfast is limited choices but is ok.overall is comfort stay here