Hotel berhampiran Willetton Fresh Shopping Centre, Perth

I have stayed at the hotel over the past 15 years and it has gradually become a little run down here and there but the worst change is the service, nobody has a smile or greets you as a guest, your just another inconvenience for them. I stayed in a ”Deluxe” King room last week and the Bathroom was dirty and the Shower over Bath is a disgrace (see photo). I don't think I'll be staying again until some marked improvements have been made.

From the moment we arrived to the last second of our 2 night stay we were treated like royalty, the room was luxurious with well appointed amenities and soft luxurious bedding. The view is to die for looking out over perth city and the Swan River, and really is breathtaking of a night time. The hotel has a vast amount of thing to entertain you so realistically no need to leave, (and we didnt). Everything is within walking distance so it is very well situated. The pool area is divine with infinity pools and 2 jacuzzi's for those slightly cooler days. The bars and restaurants are excellent with a wide variety of food and drinks to satisfy every craving! Even if it is some dirty old mcdonalds haha. Overall this experience was a 6 star experience. Definitely one we will be doing again very soon in the future.

We arrived in Perth at 2.30am and got a taxi straight from the airport. As it was in the middle of the night we had to press a buzzer and wait for someone to speak to us through the speaker, however they were either asleep or could not be bothered, so pressed the buzzer for a long time, finally someone came over the speaker which was distorted and they were telling me off for leaving my finger on the buzzer, they let us in and again he started telling us off about the buzzer, we totally ignored him stating our name and how many nights we were stating, i think he finally got the idea gave us a key and vouchers to get our breakfast. We just went to bed and viewed the room in the morning. Definitely needs redecorating, bed seem to go go slightly downhill head as we felt our feet were higher than our heads, pillows were flat, we had a sheet then a duvet which was had seen better days and needs a new one and then a top sheet. Bathroom was basic, did have a shower although it made some strange nosies and the temperature was up and down, no plug in the hand basin, there were toiletries which we never used. Breakfast was very basic, just some cold meats, cold hard boiled egg, salad and toast. If you wanted cook you had to pay along with Croissants, pain au raisin etc. Reception staff during the day were pleasant and very helpful, always had a smile. Getting around it was in a good position to get around the city, it was close to the Freebus service called the cat service which you can hop on and off at any time. Would we stay again - No - there's plenty of hotels in Perth .

We wanted accommodation close to the Arena and this was perfect. The staff, cleanliness, breakfast, accessible bathroom, were all great. Shame about the comfort level of the bed and couch. The bed rolled into the middle big time and was very low. The couch was extremely low making it unusable for a person especially with a disability. They had obviously not thought about this aspect of useability only the bathroom to make it an accessible rating. We would stay again but not in that room and we would enquire about the comfort of the furniture.

Strongly recommend this venue. Greeted by helpful staff who go out of their way to make you comfortable. Nothing is too difficult for them. Very clean rooms with crisp sheets. Perfectly cooked and presented breakfast with a wide range of options.

Location was easy to find and accessible to mostly places. Appreciate the clean bedding and towel. Room was spacious enough and had sufficient luggage storage spaces. There’s a large & cosy co-study/working/living space with billiard tables and projector screen. Sleeping areas are pretty secured with keycards so one can be less concerned with external entry. There is a kitchenette that allows guests to store their food in big fridges and sufficient amenities like microwaves and toasters. It’s a pity that some guests are not responsible in washing up after use. The hot water dispenser wasn’t working for the few days I was there so many guests heated drinking water with the microwave. Possible improvements: I wish a hostel with such high turnover could consider to provide shared shampoo and soap in the showers, and have a machine that sells washing detergent pods. Definitely would help to reduce loads of single-use disposable waste.

We upgraded to an executive room, which was very comfortable. We could not get near enough to the hotel on arrival to park and check in. There is a small very narrow lane way that runs from Wellington St to Murray St with no indication of which way the traffic flows. We parked up eventually on Murray St in a multi storey and fortunately our one suit case was easily wheeled the 100 metres or so to the hotel. The hotel info was all available on the room tv screen. I checked breakfast times and saw it was served up to 10-30 am on a weekend. Next morning we arrived at breakfast at 9-45 am. The waiter looked somewhat taken aback. There was only enough orange juice for 1 person, the tank on the tea maker was dry, there was no butter or bacon. The water tank was refilled, butter produced. The chef lifted the lid of the scrambled eggs and they looked disgusting. I asked the waiter if we could have a fried egg. He had to go find the chef. He cooked the eggs, burnt on the bottom runny white on the top. My breakfast at a cost of $30 consisted of one slice of toast 3 mushrooms, half a scoop of congealed baked beans and half of a very sad looking tomato, plus the delicious burnt egg, one cup of black tea. I heard the waiter and chef grumbling together about breakfast times and their attitude prevented me from complaining and asking for fresh food. It transpired that breakfast time had been changed to finish at 10am. The receptionist enlightened me as we checked out next day. There was still a sign on reception saying that breakfast on a weekend lasted until 10 -30am. Needless to say we breakfasted elsewhere next day. It's a soul less hotel, with about as much vibe as a grave yard. We used the fantastic bar of the new Novotel directly behind Rydges. I also found we could have stayed there at a cheaper rate! Will not be returning.

The location is great, opposite kings park and at quite neighbourhood. There are great coffee and food within 1km !

We love staying here , everything is great but we stayed last night , they have a microwave In your room but no. Plates or cutlery and ice ! Hotels stopped doing ice when we were in covid time , can we bring back ice , some people like drinks with ice when they stay in a hotel , miss the ice 😁 Otherwise love this place !

AN ABSOLUTE DISGRACE BIG4 … LOOK ELSEWHERE Recently, my wife and I stayed at Big4 Perth Midland Tourist Park. This without doubt would have to be the worst Big4 caravan park that I have ever stayed at, and I have stayed at a few being a Big4 Member. In fact, I would go as far as to say that it is an absolute disgrace to the name of Big4 who would do well to distance themselves from this park. Many of the permanent’s sites, of which there are many, are nothing short of hovels which should be condemned; the ablutions whilst old, really need some proper cleaning and not just a lick and a promise. Hand soap in the ablutions was hit and miss, and garbage bins were continually overflowing and reeked of rotten food (prawns heads, crab shells etc) in the heat. The bins need to be either replaced more often as they become full or moved to a more central area away from sites, and if the permanents must walk a short way to put their rubbish in the bin, then so be it … having them parked outside their vans bringing flies and vermin is unacceptable especially in the heat of summer. Our site had a gutter that was so high that it caught our grey water outlet as we backed in twisting it 90 degrees, but thankfully not breaking the outlet. When we leave, again we expect the high gutter will catch the outlet again and hopefully not break it. Despite the check-in documents saying there is to be no washing of cars and caravans, several times we saw both permanents and campers doing just that … washing their cars etc … no intervention by staff was ever observed telling people to stop this practice. We needed consistent WI-FI as we were selling our house and needed contact both with sales agency and solicitors to facilitate the sale … but the Internet was “spotty and intermittent” every single day of our stay, even in the early hours of the morning when fewer people would be using it. Numerous times a day, I had to reboot my laptop which was extremely disappointing and frustrating when the booster was less than 10 metres from where our caravan was situated. Whilst the staff were fabulous, and accommodating, and the rates competitive, it did not make this stay worth coming back … we will never stay here again. For those looking at staying here, look elsewhere … it is a disgrace!