27 Ulasan
Borgo Dei Conti Resort Relais & Chateaux
Perugia|1.11km dari Il Tiempo Sapori e Colori dalla Terra
This is a beatiful and luxurious resort, situated near Perugia in Umbria, central Italy, surrounded by amazing views of the green hills and valleys that this area is famous for. The resort itself is amazing, really stunning, interesting, historic, spacious, a pleasure to stay at. Staff at front desk and pool were super, really helpful, also housekeeping. The big issue was the main restaurant, Rura, the food was very nice overall, but the service was practically useless, both at breakfast and dinner, and one of the reasons to book a Relais & Chateau is for the food experience - It wasn't so here. There was endless confusion over our half board status and what that meant we could or could not order without charge, they would take 30 minutes sometimes to even take our order, then bring us completely different things than ordered (which they did to many guests), often by the time we got food (or hot drinks) it was cold, courses would come out at different times so I would finish eating the first course before my wife even received it, breakfasts were appalling badly served, totally confusing, we would wait 30 minutes to get a pot of coffee, then two would arrive. It's all a great shame, as this is what R&C is supposed to be famous for, but the dining experience was completely ruined for us by the poor service and they need to address it, as we saw most guests faced with the same issues. I cannot actually recommend the resort right now, due to this issue, but if they can fix the restaurant service, then it would be an amazing overall place to stay.
Bagus
2 Ulasan