Hotel Mesra Haiwan Peliharaan di Isla de Lanzarote

This hotel is in a lovely quiet location. It has great amenities including several pools and restaurants. The best thing is the staff who are fantastic, friendly and very helpful. Food is good but not great. We felt they would benefit from including daily specials to boost variety. It’s worth upgrading to Preferred for the access to private pool area and restaurants. One strange thing is that despite being adults only most of the pool areas are very shallow so not suitable for swimming. We would recommend eating at the sushi bar Gotham. The chef is brilliant, very charismatic and makes some fantastic sushi. Our trip went well for 8 days but then the hotel was invaded by a massive group of Americans on a corporate reward group. This turned a hotel that was supposed to be romantic and for couples into a noisy, shindig. The noise levels increased with the alcohol consumption from late afternoon until late night. It was a very disappointing end to what had been a lovely holiday. Surely a hotel that advertises it is for couples should not be offering mass corporate stays.

We travelled as a group of 3 families in a group of 10 and were sadly really disappointed with the level of service experienced during my recent stay at Dreams Lanzarote Playa Dorada from 23/07/2024 to 30/07/2024 and despite upgrading to the ‘preferred club’ experience unfortunately, the experience was far from a dream and was in fact totally unsatisfactory. We actually decided to book at the recommendation of our friends that we travelled with to resort, given that they had a wonderful experience staying at Dreams Playa Dorada in August 2023. We booked this holiday as a group of 3 families with 10 people arriving together in total. Had we have received a better level of service we could have been a group that would have returned every year and raved about your beautiful hotel, to all of our friends and family. Upon arrival, my family and the other two families we travelled with as a group waited for 30 minutes to check in, with no welcome or acknowledgment from the staff. This lack of hospitality set a negative tone for the rest of our stay. Additionally, despite a member of our party specifically requesting that our rooms be located next to each other, and in block 1 next to the preferred family pool back in February, our accommodations were not arranged as requested and essentially told by reception staff that they had not been able to plan for this despite our requests 5 months prior to arrival. This although a minor inconvenience caused unnecessary hassle and was dissapointing not to be in the part of the hotel our group would have made best use of proximity wise despite forward planning. Furthermore, the restaurant service at the hotel was incredibly slow. Preferred club guests are not prioritised or able to book tables for a specific time and wait times for tables were far too long, on a number of evenings we had to take our children to the buffet restaurant as they could not wait this long to eat, which meant our a la carte experience was completely diminished. We had to wait for extended periods to be seated on numerous occasions and even after being seated, again we waited for extended periods to place food orders, and the cocktails we ordered took a staggering 40 minutes to arrive from the bar located about 20 metres away. This unacceptable delay significantly impacted our dining experience and left us feeling frustrated and dissatisfied. It was very clear to us all that the staff although working very hard which was very much appreciated they were under resourced and therefore under pressure, and this reflected in the service and manner in some cases. Moreover, the behaviour of some staff towards guests was concerning. We witnessed staff, lifeguards and guest services aggressively removing towels from sunbeds throughout the day (not just the AM) creating an uncomfortable atmosphere and ruining the feeling of the relaxation we were promised as preferred club guests. For example You couldn’t go to grab lunch and come back A. becau

This was our second stay, our first was over Christmas in 2021. This is a lovely hotel in an excellent location. We chose the all inclusive option. Reading reviews before we left about a sickness bug/food poisoning in the hotel we did consider cancelling our booking and moving to another hotel. However as this seemed to be mainly in November/December 2024, we decided to go ahead. Big mistake! Within 3 days of arriving, I was taken ill with severe diarrhoea which necessitated calling a doctor. This proved costly at €700, but I was unable to get out of bed and needed several injections before I felt better. I’m now making my first ever holiday insurance claim! I’m not sure what I had, but do know other guests were ill whilst we were there. My husband luckily was fine. Make sure you have Imodium etc available. We used the spa facilities during our stay and the massage was excellent and recommended. Our room overlooked the pool and was very quiet and clean. The staff work hard and are polite and attentive. The food is ok, but after 10 days became a bit repetitive and I was quite wary of what I ate after being unwell. We thought there should be more cleaning of tables during the meal services as people had been ill. All alcoholic drinks are very generous, although be aware there is a “top shelf” now of spirits not included in the all inclusive option! After my experience, we have decided we won’t return again and we will act on future reviews. Perhaps the management should investigate whether some deep cleaning is required after repetitive sickness over the last 4 months.

Stayed for two nights whilst on vacation exploring Lanzarote, paying a pretty good price for a last-minute booking. The compact hotel is very well located near the centre of Arrecife, on the coast almost directly opposite the Castillo de San Gabriel. There is no parking available at the hotel, although there is a large public 24hr underground carpark near the Arrecife Gran Hotel about a 10-minute walk away (around 30€ for a day and a half). Check in was quick and friendly, despite a late-night arrival. My room was at the back of the hotel overlooking the back streets of Arrecife. The room was comfortable although the décor was perhaps a little old. Good WIFI, but the room had only one free power socket (as the fridge had been unplugged before I arrived). The bed was fairly comfortable, some noise from the street at night, but nothing too loud. My room didn’t have aircon, which wasn’t an issue in October, but maybe an issue in the summer? Breakfast was on the terrace at the top of the hotel giving really good views; and a good selection to food choose from. Overall, a well located hotel to explore Arrecife and the surrounding area, but given the limited facilities at the hotel and lack of parking maybe better for short stays!

Decided to have a week in the sun and stayed for a week at the Mynd Yaiza. It is well positioned in Costa Blanca. Our room was clean with a good shower. As has been mentioned in other reviews the door to the toilet is opaque. No idea why the hotel thought this was a good idea. Obviously the designer didn’t understand that some things human beings like to do in private. The television was Spanish only, with the hotel expecting guests to link their subscription channels from their phone to the TV. We have no subscriptions so this wasn’t possible for us. While watching TV on holiday didn’t bother us we would usually have expected access to a news channel when abroad eg CNN, sky news or BBC news. Breakfast was good but evening meals were a bit monotonous. Perhaps they could have done themed evenings eg Spanish night, Italian night etc. to make them more interesting The surroundings were spotlessly clean the pool was heated. Appreciated a water bottle filling point. Sadly reception staff were unaware and told us they didn’t fill water bottles! Many people we listened to were very confused about the credit system, this wasn’t a problem for us , but I think an old fashioned guest information book in the rooms would hep.

Booked in for 1 night on a quick visit from Playa Blanca to meet up with friends. Have to say it’s a fantastic little spot , directly up the road from the bus stop at Biosfera Centre, easy booking reasonably priced for room only, speedy check in , everything in room you require, nice little pool, great bar service ….BUT not quite sure I could do a full week- through no fault of the hosts ….other noisy guests all night, paper tin walls, albeit little sleep. Would definitely recommend insider again and in a perfect location to beach, bars, shops, restaurant and bus stop.