Hotel Mesra Haiwan Peliharaan di Inverness

Generally acceptable and clean hotel. However, I was almost tricked by being given a room that’s “HALF-CUT” by the rooftop. Essentially an attic (picture 1) at first. There are actually plenty of normal empty rooms being cleaned as I could see walking to the elevator. I asked the front desk if I could be re-arranged and they gave me another room. Pretty bad experience as I felt discriminated and tricked for unknown reason. I asked a fellow customer who checked in around the same day and he didn’t get allocated the attic room.

Lovely nite stay at the Royal Highland Hotel room was lovely very spacious with a kitchenette included. Had a great nites sleep staff very friendly and helpful who also stored our cases for us prior to checking in which was great.

Lovely staff lovely hotel, shame about having to appeal for my parking fees, especially after filling in the appropriate details into the parking system….

Just a quick overnight stop. Hotel prices in Inverness have become silly. HIE had a good room available at a fair price. With a good breakfast - cooked and continental - included, you can't really go wrong. Friendly check in, everything you need in the room. I wouldn't hesitate to stay again.

First the good. The place is very nice, clean and well appointed. Beds are comfy, curtains block the sun which is important in summer when it’s light out til 10 and the sunrise is at 5. Very modern, pleasant bar/lobby. Hotel smells lovely. Lobby has fruit water for guests. Showers are nice- although weird. The wall behind the glass is peeling but it’s sealed in so it’s fine. Hotel is close to the rail, a short walk. Now the challenges. While the staff was trying their best, this place has poor organization. You sit down to eat at the restaurant and if you don’t tell them to come take your order they may not. We did that, still sat for 20 minutes before someone came to take our order, took it, brought our drinks and then returned to say the kitchen had stopped taking orders because a large group was coming down in 10 minutes and the oven was too small. They told us we had to wait 1 hour 45 minutes for our meals. They refused to serve us, despite traveling with an elderly person who could not easily walk around the block to find another meal. We had to leave in search of food. This is despite having asked the day before if we needed to book our meal. We were emphatically told no, even though they had clearly already booked the other large group for a meal, and the kitchen could not service more people. This is what I mean my poorly organized. The kitchen had not communicated with the staff, so they gave the wrong information. Also, despite checking ahead several times and being told we could sleep 3 in one of the rooms, when we arrived we learned we could not. We were traveling with our son, making this difficult. Then, we took a third room but they booked it far from the other. We then discovered our third room had adjoining doors- so we asked to move my son to the adjoining room. They did, but that’s something they should have known and arranged first. There is just little thought on customer service here. Overall would not stay here again.

We had a great stay. Our room was on the ground d floor and had a great space. Decor was a bit dated but very comfortable, and the bathroom has definitely been upgraded and a great size. Breakfast is buffet style and was nice and fresh - prompt service - good quality produce also - so good I cleared my plate! Car park was completely full so had to wait a while until a space became available

The location is excellent, with easy access to many parts of this walkable city. The staff were so friendly and helpful, and let us know that we could pre-arrange buffet breakfast on a day by day basis at a reduced rate. They were also helpful with pre-arranging taxis when needed. The restaurant had a lovely view and excellent service. The pool was very nice (and pretty large for a hotel pool) and the hot-tub was an added bonus.

All staff were very nice and friendly. The room was lovely and clean, although the hotel is a bit tired looking. Shower had no hot water, which was a pain! Breakfast was average but buffet style and plenty of it. Breakfast could easily be upgraded with better bread for toasting, not the cheap stuff! Food and drinks were hot and tasty enough. For the price, I expected a more classy breakfast.

We stayed at this hotel during our recent trip to Inverness. The hotel is located fairly close to the city centre which is only a 5-10 minute walk, or 1-2 minute drive.. Our room was located in a separate building which wasn’t a problem, and the room was excellently decorated.. very modern, and very clean, albeit very cold when we arrived, and the electric heater seemed to take forever to warm the room to an acceptable temperature. The main entrance door to the building in which our room was located was operated by the room keycard, which in some respect is good, but it seemed to take forever to close which could be a security issue. The corridors in the building where our room was located are in severe need of an upgrade, with parts of the carpet repaired with silver duct tape, parts of the skirtings and door frames/standards missing, and an endless amount of scuffs/damage.. If you want your room to be cleaned/made up whilst out, this has to be requested at the reception… typical Premier Inn style… not the best set up.. Overall a decent, well located hotel.

Having paid in excess of £800 for two nights I expected better service. It is impossible to get any hot room service after 7pm which is bizzare and late night arrivals or business travellers need to know this. The lounge menu and room service menu is the same thing. At 6:15 we went to the lounge and wanted something light for dinner but was told were we not allowed to order from the lounge menu at that time of night. However not quite being 7pm it meant we could still order a hot sandwich from room service. Couldn’t quite get my head around this. So they were still willing to make a hot sandwich, put it on a tray, carry it through the lounge where we were sitting, take it up two flights of stairs to our room, but not willing to deliver one to us in the lounge. Bizzare attitude from a very expensive hotel. Seems to be engineered to force everyone wanting any kind of hot food between 6pm and 7pm you have to be confined to room service and anything after that time it’s the restaurant only at the appropriate price. There is no movement on the rules. Hotel certainly lacking in going that “extra mile” for the prices being charged.