Hotel Mesra Haiwan Peliharaan di Tasik Charles

Fabulous as always! We always enjoy our stay. Zoey Duplichain is a fantastic concierge and very attentive to the details. Our special order chocolate cake was fantastic. The water was perfect and the food is delicious. We absolutely loved it and we are going back next week! Can’t say enough about it! We love bills on the beach and Austin is a great server. The beach is great for walking at night and the atmosphere is great. Plenty of things to do and lots to see for everyone. We love golden nugget. The black jack is wonderful and they keep the drinks coming. We are going to celebrate my twins 21st birthday on Monday. I can’t wait it’s going to be absolutely perfect. We’ve ordered a cheesecake from Vic and Anthony’s. I’m sure it will be nothing short of amazing.

First, I would be remised not to mention that I have been a loyal Marriott customer for many years, over 25 yrs. Personally and I use Marriot when I have to go out of state for work as well. In November 2024, I stayed at the Residence Lake Charles on Prien. I have stayed there many times before. This time, I used points for the last-minute stay. I was there for a funeral. I made the reservation online. I have an upgrade on my profile to use, so when I checked in, I asked for the upgrade. I was told that I had to call reservations to have that done. I stood there, and made the call and the agent told me the hotel would cancel the one that I made, and they charged me 4000 additional points for the upgrade, which I had a free one to use before Dec. So, I don't understand that either. Upon checkout, I was asked if I stayed in both rooms. I said no, It's only me. Confused at this point. Apparently, they still had not cancelled the original reservation. I was told they would look at the camera and make sure I did not. I said fine. The manager all but flat out accused me of lying. I trusted that the matter would be taken care of, because I certainly did not, nor would I allow anyone else to stay in it as I was also accused of. Now why wouldn't they have deactivated the original room key in the first place is beyond me. Honestly, I had never been treated that way by a Marriot staff member in all my years staying with them. I would hate to think it was because any bias. The whole thing was horrible, because I know better having dealt with so many other locations. No one has ever told me to call reservations for an upgrade before. As a Titanium member certain things just come with membership. This manager could have cared less of my membership status. So, this morning, I have to head out of state for work for 2 months and I go to book my room in California to assist with the disasters there and notice that I was showing points used for the same day at the same hotel by both me and the reservation clerk. The hotel manager never refunded them. So, I call customer service, and was told it has to be investigated with the hotel management for review. So basically, same story now two months later. This review is to point out the rudeness and inconsiderate behavior to the members that has been loyal for so long. To point out the possible bias because of points usage vs paying, or any other possible bias she may have had with me. I do know for a fact, That I watched her with other guests, and she was just as friendly. With me her whole demeanor and attitude changed. Nevertheless, I want my points back and I will never be staying there again.

Another Amazing stay at this wonderful Hotel. We stayed from 06/28 to 07/01 and I can only say amazing things about this Hotel. The newly renovated rooms are beautifully redone and beyond gorgeous, the staff made to feel like you are Family and the room is our home. The Front desk staff are great very accommodating. They did a perfect job making sure we were taken care of. The entire Hotel staff are all very nice and friendly and greet you with a warm smile everyday. Even the maintenance staff were very helpful to us and we saw them working in the lobby. I recommend this Hotel to anyone who comes to Lake Charles, especially if you're coming to Downtown. The rooms are super clean and Fresh, and it's right across the Lake. So thank you to all the staff who made our stay such a success🥰 we will be back.

Clean hotel. Comfy beds. Good breakfast. Quiet. Safe location. Excellent friendly and professional staff service. Overall had a wonderful stay. Will recommend and stay again whenever in town. Thank you!

They charged me for a room even though the booking was prepaid with Trip. They would not remove the extra charge and kept telling me they needed to confirm the booking with Trip as if that was relevant after they admitted it was a mistake. I now have to dispute the charge with my CC company. Beware!

This was a one night stay that was booked on the fly while (with points) on a day trip to Louisiana. Checked in late afternoon and assigned a room. Grabbed a valet cart and went to our room. Room was clean and adequately furnished. Bed was comfortable, bathroom was clean and well stocked. Biggest issue was a fire alarm that went off before 6am for no apparent reason. When we went downstairs, the front desk clerk was commenting to several people that the alarms happen all the time and that it wasn't her fault (i.e. there was no fire). When I inquired about the inconvenience it was suggested that I reach out the the manager. The manager did email me back but did not accommodate a request for a partial refund of the points I paid with. Being a platinum elite guest and for something that seemed to be a recurring issue and no attempt at really remedying the situation, I was frustrated. I might return and give them another chance when in the area but in this case, 2 strikes and you're out.