Hotel Romantic di Macau, China

The room is pretty much the same as a standard room in any ordinary hotel, but the view is absolutely top-notch. It faces The Parisian and The Londoner directly, so you can enjoy the Eiffel Tower light show anytime at night. I'd recommend staying around the 20th floor, specifically near room 108. The lobby has a Broadway vibe. Around noon, checking in and leaving luggage both required a bit of a wait. The shopping area here is a bit more down-to-earth compared to the neighboring hotels—no real luxury brands. However, you can easily walk over to The Parisian and The Londoner, it's quite close. The dining options are inferior to other hotels; none of the restaurants are particularly well-known, giving off more of a food court vibe. As for the iconic Golden Reel (figure-8) Ferris wheel, it's a pity it faces the wrong direction and doesn't offer much of a view. If it faced the Cotai Strip like the room did, it would definitely be a hugely popular photo spot. Didn't visit the famous water park, but it looked quite large. The hotel collaborates with Disney, so the vibe is great for families with kids. There are free shuttle buses to the ferry terminal and the airport.

Overall, we had a great stay. The hotel environment is comfortable, the staff are friendly and welcoming, and the check-in and check-out processes were very smooth. The room was clean and created a relaxing atmosphere. I would definitely consider staying here again next time and recommend it to travelers looking for accommodation.

We customized the birthday cake provided by the hotel into a DIY Y2K cake~ The hotel environment is quite nice, perfect for celebrating birthdays and taking photos. There are plenty of great views nearby, plus an amazing restaurant just a few steps away 🥰🫶🏻. Overall, it was a fantastic first-time hotel stay experience in Macau!

This time, I brought my parents to Macao for a trip, and I unwaveringly chose to stay at The Venetian Macao once again. The location, transportation, room size, cleanliness, shopping convenience, and especially the service and attitude of the staff always leave me extremely satisfied! A special shout-out to Yuki and Cynthia at the main lobby front desk during this stay! They were both incredibly warm and friendly, and their working skills were top-notch! Since our return flight was booked for 4:45 PM and my parents were quite exhausted after three consecutive days of exploring, eating, and shopping, they wanted to rest a bit longer in the room before heading to the airport. Yuki and Cynthia kindly helped us extend the check-out time to 3:00 PM, which was a huge help to us! Their ability to solve problems for guests and their wonderful attitude are truly commendable. This made our stay even better than the last one, and we will definitely choose to stay at The Venetian Macao again when we visit Macao next year.

The room was spacious, the service was good, and the location was convenient. When booking, pay attention to lunch and breakfast options. I accidentally booked lunch instead of breakfast, and it was a hassle to switch, plus they didn't offer a refund. The hotel doesn't have a shuttle, but the Starworld Hotel across the street does.

The hotel's location is convenient, with good amenities nearby. The room was thoroughly cleaned, and the hygiene was excellent. The front desk service was efficient, handling check-in procedures quickly. The duvet cover was very comfortable, and all equipment worked perfectly with stable supplies. My stay was smooth, and it offers great value for money. I would choose this hotel again.

The location is excellent, right downstairs from Grand Lisboa Hotel and New Yaohan shopping mall. Transportation is super convenient, very close to Gongbei Port. The room was clean and tidy, and the front desk even upgraded me! The room experience was superb, and the bathroom's bathtub was huge.

The twin room at Galaxy Hotel, though not very spacious, was comfortable. They set up a tent for the kids, allowing both adults and children to rest independently. The room also offered a nice view, and my child, who loves cars, enjoyed watching numerous vehicles from the window every morning. The in-room coffee machine was an Illy, and the coffee smelled wonderful and fragrant. For children, they provided a set of amenities including toothbrushes, slippers, picture books, and bath towels. Breakfast at the hotel was semi-buffet. While the self-service section didn't offer a vast variety, the items were quite exquisite. Having been accustomed to the extensive full buffets at other hotels, I was a little disappointed. However, the dining environment was pleasant. Breakfast hours were from 7 AM to 11 AM, and lunch was from 11:30 AM to 2 PM, so you could choose a time slot. The children's play facilities were exceptionally rich, with outdoor water play, sand play, and an indoor Kids' Club. Keeping the children entertained at the hotel for a whole day was not an issue. Overall, the experience at Galaxy Hotel was quite good, as it's a reputable long-standing hotel. During check-out, the front desk staff, Martin, even gave us a small gift, which was very thoughtful. We checked out the day before the Mid-Autumn Festival, and the hotel mentioned there would be more surprising activities during the festival.

Traveling to Macau with a family of four, we booked both a king room and a twin room for 4 days and 3 nights, as online reviews suggested the location, cleanliness, and price offered good value for money. Overall, the stay was just so-so. Let's start with the positives: the young lady at check-in and the housekeeping ladies definitely deserve praise. The front desk staff were very welcoming, offering great recommendations for local food and entertainment, and advising us on the most convenient transportation. The housekeeping ladies greeted us warmly every day, cleaned thoroughly, proactively asked when it would be convenient for them to clean, and restocked the complimentary toiletries and bottled water daily. Now for the negative experiences: First, regarding the rooms. The twin room was fine, but the king room had an interconnecting door leading directly to the next room. Although it was locked and couldn't be opened from either side, being able to hear noises from next door made us feel quite uncomfortable. The front desk claimed no other rooms were available for a change, and since any replacement room would likely have the same issue, we just gave up and lived with it. Second, regarding the deposit refund upon check-out: 1. The male staff member at the check-out counter failed to proactively inform us when the deposit would be refunded. 2. Feeling a bit uneasy about this, I went back to ask and was told it would be returned via the original payment method around 2:00 or 3:00 PM. 3. Just as my family and I had dragged our luggage out of the hotel and turned the corner onto the street, we received a refund notification, but only half of the 600 MOP deposit for the two rooms had been returned. It felt odd, but since we had a tight schedule, we decided to wait a bit longer. 4. By the time we reached the airport and prepared to clear immigration, the remaining deposit still hadn't been refunded, so I contacted the hotel via Trip.com's customer service. While the female phone agent wasn't rude and had a pleasant voice, she interrupted my statement multiple times. They really need to strengthen staff training so that agents learn to listen to customers first and improve their communication etiquette. What should have been a simple matter—forgetting to refund the deposit for the second room would inevitably result in a reconciliation discrepancy or the customer noticing the issue eventually—required me to firmly say ”Let me finish speaking” twice before we could continue communicating. The rest of the deposit was refunded promptly, but the communication process was exhausting!

Ahead of the holiday, I still chose to stay at Hotel Lisboa in Macau. Besides being great value for money, the environment, hygiene, and service were excellent, and getting around was convenient. The view from the window was lovely, and I thoroughly enjoyed strolling the streets and walking along Nam Van Lake in the evening.