Hotel Mesra Haiwan Peliharaan di Cape Town

I booked a “Mountain view room” at the Twelve Apostles Hotel (an expensive upgrade), and it proved how important it is to read the small print. It claims, “impressive views from your balcony”. From inside the room, it is almost impossible to see the “mountain”. The balcony is only just big enough for a small table and two chairs, and you have to take it in turns to see the “mountain” as only one chair faces in that direction. Another problem with the non-views inside the room is the permanent misting of the double glazing, where the seal between the two sheets of glass has failed. The three sets of floor-to-ceiling windows have wooden shutters that are ineffective at blocking the light from outside. With sunrise at about 05:30am, your room is flooded with light, making sleeping difficult without a blindfold. The sea-facing public rooms are smart, but my room looked dated. The staff are well meaning, but rarely get it right first time. You ask for cold milk, you get hot, you ask for Earl Grey tea, you get English Breakfast, you ask reception for the bottle of water the people servicing the room should have provided, and no-one brings it. The face flannels in the bathroom only get replaced sometimes. The tea bags and the coffee capsules in the room don’t get replaced…and someone comes to check the room has been serviced properly, and they don’t notice the errors either. It's a fabulous location with impressive sea views, but the food does not match. The sushi was soggy, the “fine dining tasting menu” – tuna tartare, mushrooms, roast chicken – with more mushrooms, venison, and dessert was neither fine nor very tasty. The Leopard Bar was the stand-out exception, and the breakfast was good, if they decide to take your order. I had to get up from the table and ask more than once. For the single traveller (I was avoiding Christmas for reasons I need not go into), the ‘do not disturb’ sign actually said “We’re still sleeping”, and the turn-down service (on request), provided two sets of slippers and dressing gowns, just to rub it in! (If you have to request it, surely they can see the room is single occupied. ”No plans on Christmas Day?!” was another insensitive question asked with incredulity. The last day was like the others. I was given a different room to shower in after my check-out time, a standard room that was much nicer than my supposedly more expensive upgraded room! When I opened the door, two room service staff were relaxing in two chairs. “Wrong room” they said. I said “The key wouldn’t open the door if it’s the wrong room!” (The room number was also written on the card holder.) They looked puzzled but left. “Phone reception when you want me to collect your bags” the helpful porter said. I called. No reply. I waited and called again “We’ll send someone straight away.” Ten minutes later, nothing. I called again, no reply. I had a plane to catch, so I went to reception. “Sorry, we only have one porter. He’s com

El hotel está situado justo al lado de donde se toma el ”Hop on Hop off bus” lo cual está muy bien. Está entre ”Green Market Square” y la calle ”Long Street” En esta plaza se ponen desde temprano los puestos de venta artesanales. He leído quejas sobrer el ruido por las mañana al montar los puestos (ya que deben montar temprano y desmontar a partir de las 5 pm) pero en realidad no es molesto. Yo tuve una mala experiencia ya que a las 7 pm me robaron en la calle entre el hotel y la iglesia que da a la Plaza. Me robaron mi teléfono móvil. Hay mucha gente pidiendo que les compres comida o que les des comida, tengan mucho cuidado. El personal del hotel es muy amable y servicial. Las habitaciones son básicas. La cama es cómoda, el baño es algo estrecho, no muy cómodo. El día de mi check-out no había nadie en la recepción del hotel atendiendo. Eran las 5:50 am. Había un grupo llegando para hacer check-in, pero no había pesonal en recepción para atenderlos. La piscina es pequeña, está en la azotea, pero el área es realmente muy pequeña. El gym cuenta con lo básico. El desayuno es correcto, fruta, huevos, cortes fríos, quesos, panes y cereales. Te puedes sentar en la terraza o dentro. Contaban también con pan sin gluten a petición.

Классный современный отель в отличном расположении. На ресепшн наливают Gin&Tonic, можно взять попкорн и вкусняшки 😋. Завтраки вкусные, номера концептуальные (оч не хватает зеркала в полный рост). В целом - рекомендую 👍🏼

I had seen this hotel on my last trip to Cape Town almost 10 years ago. I had decided then itself - on my next visit to Cape Town - I am going to stay at the Bay Hotel. I am glad I could make it happen. This is an absolutely amazing hotel - the location is perfect - right across from the beach at Camps Bay, Table Mountain is in the background and just drop dead gorgeous views all around. The area is relatively safe for tourists with lots of shopping and upscale restaurants within walking distance. Rooms are quite large with comfortable furnishings and a seating area plus balcony. The bathrooms are huge with a full bath and dual vanity. If I had to complain- the only thing I would say is that the wifi was a bit slow and that the TV seemed to be 15 years old in my room. Who cares, I was too busy taking in the view outside! A buffet breakfast (cooked to order) was included in my room rate and was amazing! The breakfast area does get crowded though so make sure you go ahead of the main rush hour (I had to wait over 20 min to find a seat). The hotel has a large swimming pool and a spa and I believe it is possible to make day reservations on the swimming pool deck (please confirm). Hotel staff are very friendly and helpful as well. Just FYI - the CPT international airport is about 30-40 min away depending on the time of the day. An Uber ride will cost you around $20 to get there. All in all - I loved my stay at the Bay Hotel. I am 100% staying there again on my next trip to Cape Town.

Nice comfortable room with direct view of the Table Mountain; The pool sides were dirty and we were not keen at all to use the pool area due the lack of cleanliness; Overall service at the restaurant can be improved (a little smile from the team would be great)

Very nice and confortable room. Historic feel for this victorian house, with wooden floor and all these old style furniture and decoration. Nice view from the roof on Lion's head. Very friendly staff. The only down was the shower with a either too hot or cold shower. I loved being under the roof.

A quirky hotel in a business complex that has been designed into an old foundry. The decor and internal design are really good, but when it comes to the rooms ( that were very clean), there are issues. Ours was long and narrow. The huge TV jutted out of the wall at the end of the bed and you struggled to get past it without banging into it. Some aspects of room maintenance were lacking. The plumbing system is worth noting. Pressure is maintained by a series of (noisy) pumps. They warn you about this but the issue isn’t YOUR pumps, but those of nearby rooms. Access to the hotel is restricted after 7pm and this means you have to take a long detour round the back. Not good. On one morning we were woken by low frequency sounds from music. We think that this was from a gym class, also in the building. The staff were friendly and helpful. The breakfast room is a public cafe, not a problem though, and the breakfasts were excellent. The WiFi is fast, near reception, but in the room we found it poor and erratic. Their idea for a quirky hotel is good, but some work needs to be done to improve standards.