Shangri-La Phnom Penh

酒店是12月28日開業，環境很不錯，伴手禮也很有心，歡迎零食的芒果乾很nice，不是額外加糖的那麼甜

剛開業，略有一點裝修味道。但房間在高層，視野很好。尤其頂樓的無邊泳池拍照非常好看。地段也不錯，走路去獨立紀念碑很近。

非常滿意的一次

Shangrila manager Kriz and their concierge was doing a great job. Well done team And will surely stay here again and will also recommend to my other friends and family as well. Shangrila never fails to dissappoint and customer service good ,Thank You

I’ve always admired Shangri-La as one of my top 5-star luxury international brands, so I was very excited about its opening in Phnom Penh. Unfortunately, my experience at Kommune - Dining & Social Space was disappointing and felt like a waste of money, even for $1. If you’ve visited Shangri-La properties like Sydney or Bangkok, you’ll notice a stark difference. The customer service here was unprofessional and far below expectations. As Khmer guests, we didn’t feel welcome there were no smiles or greetings, unlike the way Western guests were treated. It felt like we were there asking for free food. The menu was too basic, with no signature dishes or proper recommendations. When we asked, they simply said, Everything is delicious. The restaurant staff and manager were rude and lacked the professionalism expected of a 5-star hotel. Honestly, the food quality was worse than street food. I wouldn’t recommend dining here. Instead, Sofitel Phnom Penh Phokeethra and Rosewood Phnom Penh remain far superior choices. That said, our visit to the Mekong Lounge and the guest rooms was much better. Mr. Barang, the Guest Service Manager, and Ms. Thida at the front desk treated us with outstanding hospitality. A special thank you to Mr. Barang for recommending Shangri-La tea it brought back fond memories of other Shangri-La properties like Sydney Australia. He truly made my weekend better. The rooms were beautifully designed and refreshing to see. However, the restaurant’s poor customer service overshadowed the overall experience. For a 5-star international luxury brand, service standards must improve. Until then, I recommend Sofitel and Rosewood as the best options in Phnom Penh.

An iconic hotel! Keep up the great work. We’ll always stay at Shangri-la PP when vising again to Phnom Penh. Check-in was simple and seamless and the room, food/drinks and atmosphere were amazing as always. Thank you to all the staff members especially Bong Kriz for the assistance throughout our stays. Would also like to highlight: - Hopefully, the swimming to be ready for my next trip. - A place that allow smokers to smoke during discussion as there was a construction on going and we were unable to proceed for our discussion at the ground floor. Perhaps can spare an alternative place for us - We used to stay at Naga with our others VIP guests. Smoking area is must if would like to compete with them. Thanks and good luck 👍 😊 See you guys again