Hotel Motel 6 di Phoenix

After a nightmare unsafe experience another hotel, we hurriedly booked this under the logic ”there's a bunch of businesses around it so it's probably safe.” Wrong We showed up and it was actually deep in the back away from the road. We saw people loitering everywhere and a police car with lights on at the entry sitting there patrolling. All bad signs. We immediately left and called the Motel 6 customer service to cancel. We booked it not even 10 mins before but because it was ”after 6” they would charge a cancellation. A senior manager said they ”put it a request not to charge” us. As of right now, no charge.

This was a pretty scary experience if I am being honest. My fiancé and I got stuck in Phoenix for a night due to flight cancellations, and needed a quick place to stay. We found this place online, it looked clean, was close to the airport and wasn't overly expensive, so we went for it. We got there, and it was ok for what we paid, and at this point we just wanted a bed. Looking around it was a tad unsettling, there were posters of missing kids on the glass and information regarding human trafficking all over the place, and they had some young girl working all alone in the dead of night. Already pretty on edge, tired, and stressed out we went to our assigned room. As we were falling asleep the people in the room next to us were being really loud, but we ignored it because it was late and we had to be up at 4am to catch our flight home. Around 3am there was loud banging and a lot of screaming, we again chose to stay quiet as we were in a new place and didn't really know what else to do. About 35 minutes later we were woken up by someone attempting to get into our room, and banging on our windows, it was extremely scary. My fiancé was going to go outside, but I didn't want to get involved or have something happened so we decided it was best to just get up and start packing to gtfo of here. In the next room there was some form of domestic dispute taking place (at least we think it was a couple, I am really not sure). There was things being thrown, a woman screaming that the other person in the room was hurting her, we heard doors being slammed, what sounded like glass being smashed.. it was terrifying. So we called the front desk, and asked for someone to either come and see what was happening to ensure everyone was ok or to call the police. The person on the other end of the phone told us she couldn't help us and if it was still happening in about 15 minutes to call the police. We were unable to connect with anyone. So we packed our things and left as quickly as we could. We got down to the front desk, and there was another family standing there so we waited, the girl at the desk asked us if we were checking out, we told her yes and we get that going. We then ask if she can call us a taxi, and she says no because the family ahead of us already has one coming and she cant have 2 come at once, so we will have to wait 15 minutes, have the cab pick this family up, and then come back to get us. So we decided to go with a lyft. I then pull the front desk girl aside and tell her that there was something very disturbing happening in the room next to us and someone should really go and make sure everyone in the room is ok, or call the police. She then removes her air pods (because apparently her music was way more important), and says ”What?”, so I repeat myself. and she goes ”oh yeah, someone from that room has been calling me a bunch, I guess I can go check it out”. This hotel stay was terrifying, and no one that worked there really seemed to care all

Great customer service!! I stay here quite often and although Motel 6 can't do much about the area or about some of the guests, I feel that they try to compensate by giving great customer service and helping out however they need to! Great job!

I have gone to motel 6 a couple of times and i have never been assisted so kindly with respect as if i was a friend and not just a customer. Nikki, is a very helpful and friendly front desk person i’ve only met her twice and on the second visit she recognized me from the first time i seen her and still treated us with the same respect and fun attitude. She made sure our stay was good and cares about her customers. thanks Nikki! :)