A stay at Seashells Hotel and Spa Phu Quoc places you in the heart of Phu Quoc, within a 5-minute walk of Dinh Ba Thuy-Long Thanh-Mau and Dinh Cau. This 5-star hotel is 0.2 mi (0.3 km) from Phu Quoc Night Market and 2.5 mi (4.1 km) from Phu Quoc Beach.
Pamper yourself with a visit to the spa, which offers massages. You can take advantage of recreational amenities such as an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and barbecue grills.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is complimentary during limited hours.
Make yourself at home in one of the 252 air-conditioned rooms featuring refrigerators and minibars. Rooms have private balconies. LED televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
NNBK2024.01.07
The hotel is located in the downtown area right next to the beach, so the location is excellent. The check-in starts at 3 PM, just like another hotel; however, there is no warm service, and the room booked from trip.com has been arranged on the lower floor. The results were noisy on the lower floor because we reserved an ocean view, and the hotel swimming pool is just below the balcony. So we asked to change the room to a higher floor after several negotiations with the receptionist and added additional costs. There are no highlights about the hotel facility and average five-star rating. We swim more by the swimming pool than at the beach because the seawater quality is not that good. For the morning breakfast, there are many options, but nothing outstanding. Overall, it's a good hotel.
With a stay at Dusit Princess Moonrise Beach Resort in Phu Quoc (Cua Lap), you'll be within a 15-minute walk of Phu Quoc Beach and Suoi Tranh & Suoi Da Ban. This hotel is 2.8 mi (4.5 km) from Phu Quoc Night Market and 13 mi (20.9 km) from Sao Beach.Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.Enjoy international cuisine at Palm Kitchen, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.Featured amenities include a 24-hour business center, express check-in, and express check-out. This hotel has 2 meeting rooms available for events. A roundtrip airport shuttle is complimentary (available 24 hours).Make yourself at home in the air-conditioned rooms featuring minibars and LCD televisions. Rooms have private balconies or patios. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets.
PPengguna Tetamu2024.02.11
This hotel is beautiful, right on the beach, great layout with lots of space around the pool. I never struggled to find a spot. Having a better understanding of the geography, it’s important to note that this hotel is a little out of the main town so it’s a little bit more secluded. Staff were very nice. My only issue was at breakfast, as no one comes to greet you or assist you in finding a table, it can be a bit chaotic.
With a stay at Wyndham Grand Phu Quoc in Phu Quoc, you'll be a 1-minute walk from Shophouse Grand World and 7 minutes by foot from Dai Beach. This 5-star hotel is 13.7 mi (22 km) from Phu Quoc Night Market and 0.6 mi (0.9 km) from Corona Casino.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Enjoy Vietnamese cuisine at Nautilus, one of the hotel's 7 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.
Make yourself at home in one of the 1378 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
MMariia2024.01.02
I really liked this hotel! Not everything is perfect (if anything really could be perfect), but the staff is trying its best! They literally try to satisfy each guest, very guest oriented! I’ve complained about a few issues- both times the management and the staff dealt with these issues in the best way. I really had a feeling that I’m a very welcomed and valued guest there in spite of a few misunderstandings. I’ll definitely recommend this hotel to all my friends and will come back again already with my family!
Thank you, guys for your patience, willingness to help, to satisfy and to provide a really good service!!!
Here are a few pices of advice- to add salmon (or fish in general) for breakfast, avocado (because it’s the best option for breakfast), to arrange at least 2 coffee machines more for breakfast time (because right now guest need to stay in a long queue in order to to get a cup of coffee); AND the most important thing - to provide English courses for you good staff (it will help to prevent possible misunderstandings in the future)!
Thank you to the receptionist Det (or Din), to the restaurant manager (unfortunately don’t remember his name, a young man wearing glasses), to the pool bar waitress Kieu, to the breakfast waitress Van and to the all staff in general!
Hopefully next time I’ll get a discount as a regular guest 😊
See you soon!🙂
With a stay at The Shells Resort & Spa Phu Quoc in Phu Quoc, you'll be 3.2 mi (5.1 km) from Phu Quoc Night Market and 6 mi (9.7 km) from Phu Quoc National Park. This 5-star resort is 13.1 mi (21.1 km) from Vinpearl Safari and 18.4 mi (29.6 km) from Phu Quoc Prison.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities, which include an outdoor pool. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Grab a bite to eat at FLOW Restaurant, a beachfront restaurant where you can take in the garden view and dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the beach bar.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Event facilities at this resort consist of a conference center and a meeting room. A roundtrip airport shuttle is complimentary (available on request).
Make yourself at home in one of the 134 individually decorated guestrooms. Rooms have private balconies or patios. Complimentary wireless Internet access is available to keep you connected. Bathrooms feature separate bathtubs and showers with rainfall showerheads and complimentary toiletries.
AAndrew Tran 3132024.04.04
Saya rasa The Shells agak bagus, saya ada bas untuk dijemput di lapangan terbang, ada seorang kakitangan untuk membimbing saya ke bas. Apabila saya tiba, saya menempah bilik pemandangan laut supaya pemandangannya sangat cantik, biliknya luas, datang pada sebelah petang dengan matahari terbenam yang indah
Located in Phu Quoc, Novotel Phu Quoc Resort is connected to a shopping center, within a 15-minute drive of Walking Street Phu Quoc and Suoi Tranh & Suoi Da Ban. This resort is 7.4 mi (11.9 km) from Phu Quoc Night Market and 5.2 mi (8.3 km) from Phu Quoc Beach.
Treat yourself with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, outdoor tennis courts, and a health club. This resort also features complimentary wireless Internet access, concierge services, and wedding services.
Enjoy international cuisine at Food Exchange, one of the resort's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the beach bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Phu Quoc? This resort has facilities measuring 5059 square feet (470 square meters), including conference space. A roundtrip airport shuttle is complimentary at scheduled times.
Make yourself at home in one of the 366 individually decorated guestrooms, featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
BBenjamin Sch.2024.02.17
The Hotel was beautiful and the garden very nice. The whole hotel area was very clean and has direct beach access, you can get towels at the pool and beach. The access to the water is suitable for children. The staff is fast and friendly in most cases but the food service at the pool was sometimes slow and quite pricy compared to the outside places. The rooms were comfortable and well functioning, the bathroom was in very good condition. The location is good, but outside of the Phu Quoc it’s. However, there is a small night market with many open restaurants is in walking distance. Along the beach you can find a nice walk way and the hotel also offers bike rentals among other sport activities. We would go there again. To other locations for snorkeling or so, you can take a taxi and get everywhere in 40-60 minutes.
Ocean Bay Resort and Spa, a perfect getaway for travelers, is discovered at the most beautiful Ong Lang Beach of The Phu Quoc Pearl Island. Ocean Bay Resort and Spa features unique bungalows, with tropical architecture, with a Restaurant and Bar and immense private beach. Soak up the sun on the sandy beach, indulge yourself in the balmy sunset, to cast off some life burdens, and start making yourself home at Ocean Bay Resort and Spa.For reservations of two nights or more, we will offer complimentary airport transfer by shuttle bus at the following time: - Pick up: 07:00; 09:00; 11:00; 13:00; 15:00; 17:00; 19:00 - Drop off: 08:00; 10:00; 12:00; 14:00; 16:00; 18:00 Outside the above time frame, 350.000VND per way will be charged.Please advise us your flight details (number and time) within 48 hours.
PPengguna Tetamu2023.06.23
This was the most amazing holiday I have ever had. I stayed for 10 days and enjoyed every day in spite of visiting during the rainy season. From the moment of arrival Tram, the customer service manager, and his team ensured a warm welcome and a swift check in process in a relaxing environment with a welcome drink. All staff from the porters - we were welcomed by Bo who ensured to show us all aspects of our room and personally escorted us to the bar where we could get delicious food and cocktails - were professional and provided excellent customer service. The location is breath-taking - right on the beach with an infinity pool if you don't want to dip into the ocean. SUP and canoes are available for hire or you can just relax in the midst of the immaculate cultivated gardens or on the beach. Food and drink are available 24/7 with room service alongside a pool bar, separate bar with pool table and a dining restaurant with superb ocean views. Scooters and bicycles are also available for rent to explore the area but you can also walk easily to the main road and to a couple of local shops. The cocktails, fresh fruit juices and smoothies were superb with an amazing breakfast buffet which surpassed all expectations served in the tree top restaurant with a breathtaking view over the ocean and infinity pool. Pastries, freshly cooked Vietnamese omelettes, alongside noodles, cereal, toast, amazingly fresh fruit and Vietnamese coffee are all available in abundance. During the day there is a great selection at the pool bar or in the bar as well as the Ocean Restaurant in the evening for cocktail hour and an evening meal that has an open kitchen and is sited on a jetty with spectacular open ocean views. Everything was freshly cooked with a well thought out curated menu great options, including Pho, fresh steak, fresh fish, pizzas and pasta. The restaurant staff was extremely attentive and friendly - we were served by Khahn who was especially friendly and welcoming. Accommodation was jungle luxe with fabulous design, great attention to detail, excellent service and 100% tranquility surrounded by the jungle with all mod cons with direct access to a private beach. Highly recommended to relax and detox from the modern world. No need to leave the resort for the duration of your trip.
A stay at Aquasun Hotel Phu Quoc places you in the heart of Phu Quoc, within a 5-minute drive of Phu Quoc Beach and Phu Quoc Night Market. This upscale hotel is 2.2 mi (3.6 km) from Dinh Cau and 3 mi (4.8 km) from San Van Dong Duong Dong Stadium.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the swim-up bar. A complimentary buffet breakfast is served daily from 6:30 AM to 10:00 AM.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. A shuttle from the airport to the hotel is provided for a surcharge (available on request), and free self parking is available onsite.
Make yourself at home in one of the 105 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
AALEKSEI2023.12.01
Удобный, комфортный отель. На цокольном этаже бесплатная парковка для байков. Пришли с моря, устали, не стали ждать, когда сделают кофе, так нам его достаточно оперативно доставили в номер. Бассейн на крыше с великолепным обзором на 360 градусов. Всё красиво и современно. Единственный минус - до моря идти по каким-то закоулкам и море в том месте не самое лучшее. До супермаркета Кинг Конг идти относительно недалеко, но все же выходит, что отель располагается в самой южной оконечности оживленных мест. Если бы чуть севернее... Питание - придираться не буду, претензий нет, но все же видал и лучше, поэтому за питание 4 из 5. По номеру опять же - без претензий, но видали и получше, поэтому снова 4, даже 4,5 из 5.
Immerse yourself in island living, revel in the tranquility of your surroundings and appreciate the Vietnamese hospitality at Mövenpick Villas & Residences Phu Quoc.
Mövenpick Villas & Residences, conveniently located within the resort complex, offers stunning private pool villas and spacious residence apartments. Choose from 79 luxurious villas with private pools or 329 spacious residence apartments, all featuring fridges and private balconies perfect for families who enjoy their holiday in style.
PPengguna Tetamu2023.07.26
Excellent service, convenient location, and extremely helpful staff. I'm in utter love with this place. The décor of the brand-new room was sophisticated and elegant. The hotel employees provided excellent service, which made our stay very comfortable and enjoyable. Leila, in particular, was kind and thoughtful in setting everything up for us, and she always comes with a big, genuine smile, which makes us even happier. She went above and above to make my stay as enjoyable as possible by planning my routes to visit various locations on my own, explaining in detail how to get there, and reserving my ticket to the airport. We want to express our gratitude for making our experience spectacular and incredibly memorable. Overall experience can be expressed in 3 syllables Fa Bu Lous, can’t wait to go back.
Located in Phu Quoc, Mövenpick Resort Waverly Phu Quoc is on the Strip, within a 15-minute drive of VinWonders Phu Quoc and Shophouse Grand World. This 5-star hotel is 3.6 mi (5.9 km) from Ong Lang Beach and 7.4 mi (11.9 km) from Dinh Cau.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional features at this Art Deco hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.
Enjoy a meal at the restaurant or snacks in the 2 coffee shops/cafes. The hotel also offers 24-hour room service. Wrap up your day with a drink at the bar/lounge, the beach bar, or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-out. Planning an event in Phu Quoc? This hotel has facilities measuring 7750 square feet (720 square meters), including a conference center. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
Make yourself at home in one of the 305 individually decorated guestrooms, featuring minibars and LED televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature separate bathtubs and showers with rainfall showerheads and complimentary toiletries.
PPengguna Tanpa Nama2023.12.28
It was my first Phu Quoc trip with my parents.
I made a reservation because my friend recommended it, but I was satisfied more than I expected. Personally, there were a lot of breakfasts, but I picked delicious ones. Next time.
If I go, I would like to make another reservation.
Trotting the world or hopping from the mainland. Revving up or winding down. Solo, as a couple, or with friends and family. This 5-Star Resort in Phu Quoc offers the ultimate beachfront luxury.
The places that global nomads visit should be equally unique and open-minded as they are. That’s why they’re drawn to Pullman Phu Quoc Beach Resort. This flagship resort by Pullman, located on the island’s southwest coast just 12 minutes from the airport, is tailor-made for those searching for serious play and a playful place to work.
Opened in 2020, this vibrant eco-resort was designed for cosmopolitan travelers from the ground up. Spanish architect and urban planner Salvador Pérez Arroyo gave the hotel complex fluid lines and a kinetic whirl. From the air, the resort resembles a fish swimming toward the Gulf of Thailand: the side wings are the fins, the pool is its body, and the main building is a fan tail.
This is no concrete jungle, but a luxurious beach resort. Greenery or golden sand makes up 80% of the seven-hectare resort. At the western edge is a 150m stretch of Long Beach (Bai Truong), for hotel guests and the occasional local fisherman. And beyond that, the endless sea and sky.
Inside the lobby, one space flows seamlessly into the next. Dark wood and curious artwork draw the eye to the impressive winding staircase and, then, an overhead passageway. The towering Lighthouse Bar shines as both a beacon and centerpiece. This is The Junction, a vibrant hub for co-working and co-playing, a welcoming space for savoring your welcome drink and other refreshments.
Because Pullman understands the pleasures of globetrotters, we have created 331 sophisticated rooms, suites, cabanas, and a decadent pool villa. Each space features the latest in connectivity and technology and a personal terrace or balcony for uplifting downtimes. Dining options range from Phu Quoc’s finest steakhouse and a pop-up seafood restaurant to food carts that roam the resort.
At this Pullman Beach Resort in Phu Quoc, kids have several places to call their own. Not to mention, teenagers can chill out and make friends during activities designed just for them – no parents allowed. Adults get to plan their agenda. Do everything under the sun or do nothing at all.
Along the southwestern coastline of Phu Quoc Island, Pullman has created a sophisticated playground for a new generation of global travelers. Your next adventure awaits.
GGeneralChaos2023.12.27
Pullman Phu Quoc ialah resort yang sangat bagus. Walau bagaimanapun, ia terletak di kawasan terbiar menunggu perkembangan selanjutnya, jadi ia dikelilingi oleh jalan raya tetapi tiada yang lain. Ia adalah 20 minit berjalan kaki ke kedai-kedai terdekat. Walau bagaimanapun, resort ini sangat baik dan memenuhi setiap keperluan. Pantainya bersih dan berenangnya bagus, jaring mengelilingi kawasan berenang. Pemindahan percuma ke bandar adalah idea yang bagus seperti pengangkutan percuma ke lapangan terbang. Kakitangan hotel hebat, kebanyakannya berbahasa Inggeris. Bilik-bilik adalah sangat bersih dan selesa jika reka bentuk sedikit aneh dan AC agak lemah. Secara keseluruhannya Pullman melakukan kerja yang hebat. Matahari terbenam sangat mengagumkan!
Semak ulasan daripada pelancong lain untuk membantu anda mencari penginapan yang sempurna
4.7/5
Cemerlang
TtiffanylR7086DCEverything was perfect. The restaurant is a little expensive compared to outside the resort, but the food is delicious food. The property is clean and well-maintained. The garden is well-landscaped, even in the low season the gardener and cleaning crew were on the premises every day. The rooms were quiet and comfortable and the staff (Diem, Khai & Bao) are so kind and generous, we will miss them a lot. We can’t wait to return.
PPengguna TetamuThis resort is modern and luxury with pleasing architecture and garden landscaping. The only downside is that the beach eroded badly and dangerous to walk on (the resort closed the beach area). You can only enjoy watching the sunset from the bar and pool area. Hope the resort could work on this issue. The resort without the beach is definitely 5 star. But i have to give 4 star just because the beachfront erosion issue (as beach is an attraction for choosing a luxury stay).
The room has everything. The bed also great and of quality, the sleep definitely not affected. The resort is close to the airport less than 15mins to reach airport. It also has a sourvenir shop, children area and some other amenities inside that makes it all-in-one resort. The staffs and service are also perfect.
Suggestion: Hope the resort could seal the door from outside noise. Could hear people talking outside. Another, if erosion is too bad, then resort at least build the sea front deck as a new attraction instead of beach, so that guest still can enjoy the ocean, breeze and sea front and its 5 stars hotel will not impacted. Also, please ensure the foods are handled with care in the kitchen, as there was hair in my soup.
PPengguna Tanpa NamaSarapan pagi sangat kaya, termasuk jus yang baru diperah dan mi nasi yang baru dimasak. Terdapat beberapa kolam renang dan pantainya sangat cantik! Ketidakpuasan hati ialah unit luar penghawa dingin terlalu kuat, yang menjejaskan sedikit tidur. Selain itu, anda hanya boleh mendaftar masuk pada pukul 3 petang. Secara amnya, anda boleh mendaftar masuk ke hotel pada pukul 2. Terdapat bas ulang-alik percuma ke stesen kereta kabel di hadapan hotel. Apabila menginap di hotel, anda mempunyai ketiga-tiga hidangan di hotel Anda boleh memesan makan tengah hari dan makan malam dan harganya tidak terlalu mahal.
BBokTilla~The Hotel overall is really great. The room was nice and spacious, however they didn’t clean our room properly everyday. When they came to clean, they only made the bed, didn’t change the sheets and didn’t sweep the floor. They forgot to replace the towels. They took the old towels , but didn’t leave clean ones. We has to ask for sheet changing after the 3rd day and for them to sweep and mop. Because it got sandy of all the sea sand. The breakfast was good and the staff was friendly overall in the breakfast hall. I just feel for this time of year (During TET holiday) the hotel was VERY BUSY and under staffed. So therefore the overall experience could have been better if they had more staff during this time. The pool and private beach was really nice and we enjoyed that very much.
PPengguna TetamuThis hotel was very nice because it was so spacious and had a private swimming pool. It is good that you can freely move around inside the hotel and use various facilities through Tuktuk. I was able to use it more comfortably because Jiwon Lee and Hana staff responded kindly
PPengguna Tetamuwhat a wonderful resort! the whole area is beautiful, facilities are well-managed and guest reception & service are fantastic! (special thanks to my manager Sunny and DAI NGUYEN). I've also enjoyed activity programs like yoga class with kindly teacher (for free of charge!). Thank you for giving me wonderful time ever!
PPengguna TetamuBeing totally beach people , I and my husband like to visit many islands and beach places . After Maldives ,Thailand ,Malaysia ,Andaman ,Sri Lanka , Goa and Kerala we ended up in Phu quock Vietnam . We did last minute bookings and hadn’t researched much about where to stay etc but luckily we stumbled upon this hotel . The room had such an amazing view of the ocean , that we didn’t feel like going out to do any activities for an entire day . You can just sit and relax in the room and watch the sunset while rolling in your bed . And the Bath tub experience was just amazing too with such a great view and effective bathing salts and sipping away on cooling drinks . We could feel paecful from within If you want to unwind and just take a break from your busy life it’s perfect The hotel is also located in the main area of the island from where all the day activity pick ups happen . Very close to the night market walkable distance . It’s equidistant from the north and south of the island where you may like to visit . The staff were very friendly and ready to help in any way be it booking our diving tour , arranging for a bike ,money exchange or arranging for pure veg food which isn’t easily available in Vietnam . Only draw back would be that it doesn’t have direct access to a Sandy beach but the views more than compensate for this But long beach is very close by . All in all a very good experience
NNaleendra ThilakarathneThe hotel services were prompt and the staff was professional. We found the restaurant to be bit overpriced but that is what it is and all other aspects were really good. I would recommend this hotel for fellow travellers specially if you are travelling with your family.
PPengguna TetamuEndroit super sympathique dans un joli cadre. Les chambres sont propres et la piscine aussi avec tout le nécessaire fourni, serviettes, savons, climatisation, mini-bar. Le personnel très serviable. Je recommande le lieu sans hésitation
OOLEKSANDRAI had a conflict with this hotel, I didn’t stay there and my money was not refunded. When I tried to report this to trip.com service team and they contacted the manager, the manager made up some details of our conflict, lied to trip.com that I “shouted loudly and scolded the staff”, which is absolute nonsense. The thing is the receptionist who is the only staff member left the hotel, while i was waiting for him to give me motorbike for rent, which has been agreed before. He didn’t say a word to me, he just disappeared. Later , when I contacted the hotel by number from their business card, the other person has told me, that the receptionist is her husband and he went to another hotel to help other guests check in. They have several hotels and don’t have staff, so the receptionist guy does shuttle runs between hotels. Just for the note, the description of the hotel says 24 hours front desk. Empty front desk.
The biggest problem is that the manager, the wife of the receptionist, has told trip.com that I was being impolite, because I made my decision to not stay at the hotel, where I would constantly need to wait for the service (due to their problems of staff shortage). And she lied, said I was yelling at staff. Which staff, I don’t know. The guy, who btw doesn’t even speak English, was not there. How could I yell to anyone, if I was all alone at the lobby waiting for the receptionist. And when I realized, this hotel is not where I would be comfortable, I cancelled the booking and I told the manager that I did so. And left the key. I wouldn’t think I won’t be able to get my money back.
The manager is a liar.
And they didn’t give me refund.
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