Hotel berhampiran Gonzalo Guerrero, Playa Del Carmen

We are a well travelled couple who are generally easy going and not hugely demanding. Positives: - The hotel is centrally located. - The hotel is quirky and a little quaint (personal opinion). - The hotel is fairly cheap. - Cleaning staff were very friendly and helpful. - Our room was huge. OK's: - Reception staff friendly-ish (some more than others). - Cute little pool but way too much chlorine. Negatives: - The reception staff can barely communicate in English and made no effort to get hold of someone who did. - We booked a room with two beds. The one bed was very firm and the second not useable (it was too unstable to sit on let alone sleep on. - The pillows were made from memory foam and accordingly very hard. Woke up most mornings with back and neck ache. - Air-conditioner leaked non-stop. We had to use both trash cans in the room to collect the water and they needed regular emptying. Reported this to reception on 4 occasions without remedy. - Lack of furniture in the room. The room is listed to cater for 4 guests however there was only 1 dinning chair in the room for use at the little table. - The balcony is a good size but no chairs, however there was a table. Also the railing around the balcony was very wobbly and badly rusted (certainly wouldn't let children play on that balcony. - The shower-head was very old and blocked which resulted in the bathroom getting flooded and a rather unpleasant shower experience. - General maintenance of the room was terrible. Windows and balcony door opened and closed with difficulty. Front door was felt very insecure and the internal locks (chain lock) was barely attached to the door. (granted I never felt unsafe). Holes in the walls that have never been filled or repaired. - One day we noticed what appeared to be bloody foot steps in the pool area. It unfortunately took the staff two days to clean these footprints. Unfortunately, I would never stay at this hotel again. I would also not recommend this hotel to anybody else.

Incroyable Emplacement exceptionnel, le personnel est très agréable et souriant . Les repas sont d’une qualité remarquable !

Todo estuvo muy bien, las instalaciones son un poco antiguas sin embargo de buen tamaño, de sugerencias sería que agregaran un secador de cabello en las habitaciones y que cambiaran las toallas ya que durante nuestra estancia no nos cambiaron las toallas ni una vez.

I would like to make a suggestion to management that they take on the responsibility of having the sidewalk and street cleaned up across from the hotel and up to 10th Avenue. It really is disgraceful how littered it is. Yes, I realize it is on the opposite side of the street, and up somewhat from the hotel, ( a vacant lot ) however the way I see it, it is an introduction to 52nd street from 10th avenue and the main property is Hotel 52. It is beyond me how anyone can walk by this garbage and think it’s OK. I’m sure the first retort from the owners or managers of the property is that it is not their responsibility. That would be correct, but that would be the wrong answer. Besides being in there vested interest to have the street clean, it makes the area look nice! Win-win all around.

الفندق اكثر من ممتاز حقيقي والخدمه اكثر من رائعه والمكان كثيرا متميز والاطلاله منتهي الجمال والروعه بالأخص في الفيرمونت الذهبي اطلاله اكثر من مريحه واشكر فادي علي حسن ضيافته وابتسامته الجميله وهو من اشطر الحاضرين بالفندق

Really lovely stay with especially friendly staff in the restaurant. Gorgeous resort with two beaches and nice pools - the food at the hotel restaurant is excellent so we ate there happily every night.

We were incredibly disappointed with this hotel, it looks 5 star but the experience isn’t. We stayed July 2024. On check in, the whole process took over an hour because they had put our reservation down for August…not July. This was eventually resolved and we were given a ‘temporary’ room for a few hours. At this point we were understanding- these things happen and they offered a solution. The man on the check in was pleasant but incredibly slow. We stayed for 4 nights and there is no doubt the setting is wonderful and the rooms were lovely- however breakfast (included) was atrocious and lacking the basics. Bread but no butter or jam etc out, we had to ask every time and often more than one member of staff to eventually get it- often taking over 20 mins. One day there was no buffet at all but no one could explain why. You could order 2 out of the 3 remaining dishes on the menu but you were only allowed one per person. I had pancakes but then had the same fiasco that they came with no syrup and I had to ask 2 members of staff and wait 20 mins to eventually get it. On the Saturday night we stayed there, the hotel decided to throw a party until 2am…. Guests unfortunately were not invited or made aware so we were kept awake for several hours in our room. I went to reception to complain and was told a manager would speak with me in the morning..needless to say they didn’t. Reading between the lines, they host a lot of events for the local community (which is great) but the communication around it was poor and not acceptable for hotel guests. If they had invited hotel guests and offered a drink on the house or something along those lines it would make much more sense. The whole experience was completely bizarre and not worth the price they charged. I would expect this kind of service from a cheap local guesthouse, not a 5 star resort. The staff were not unpleasant at all but poorly organised and lacking basic communication.

This was my second stay at the Westin Cozumel. The property is beautiful and well-maintained, and in a nice location - just a 5-10 taxi ride into town. There are several restaurants that are excellent and just steps away. The private beach and snorkeling steps away is a real plus. The staff is very pleasant and kind, particularly Damian at the front desk. We also enjoyed a massage at the Zazil spa on-site - excellent services with hydrotherapy and very skilled masseuse. The rooms were clean with comfortable beds and amazing views. Would recommend! The only I thing i foresee needing an update would be the bathroom tile work - it's starting to look a little dated/ragged. It's a short ride from the airport so, traveling from Houston, we can be on the beach with a drink in hand in under 4 hours. Win. win.