Rosewood Mayakoba

This place understands that luxury isn't just about fancy furnishings - it's about creating moments. The staff moved with graceful efficiency, the common areas were always immaculate yet welcoming, and the little touches (like the evening tea service) made everything feel special. The rooms were havens of tranquility with views that took our breath away.

This place understands modern luxury isn't about opulence - it's about intelligence in design and service. The rooms are perfectly thought out, the technology is current but not intrusive, and the staff has mastered the art of being available without hovering. The breakfast options cater to every dietary preference without making a fuss about it

I've never experienced such a perfect balance of professionalism and personality. The staff were clearly experts in their field, providing top-notch service with confidence and skill. Yet they also brought their individual charm to each interaction, making me feel like I was among friends rather than just another customer.

This resort is, not unexpectedly, a complete paradise. But what is exquisitely special is the warmth and inclusion of the staff. If you are lucky enough to arrive on a beautiful day, like we did, you'll take a short boat ride along the small river to meet your butler who will accompany you to your suite. Our primary butler was Gaby. She attended to our every need -- from making our reservations to small surprises. She worked seamlessly with the other members of the team to arrange transportation, too. Our suite was impeccable. The most gorgeous, toes-in-sand view of the ocean, a plunge pool, and daily beach set up, always ready for us. Our beach attendants were perfectly attentive. We enjoyed complimentary snacks each day from cucumber with tamarind to churros and caramel. Beach menu and service were similarly impeccable. The spa has a remarkable river view with welcoming staff and an assortment of offerings. A 90 minute massage is the perfect start to a stay! There is no end to the dining options as you can pick from Rosewood's offerings or the adjacent properties. The primary breakfast spot is a highlight of the property. Like many of the other options, it offers a gorgeous pool and river view. We had amazing service here from the hostess to the servers each charming in their own right. The Continental breakfast is excellent, but don't miss the menu offerings either. My spouse and I argue over which dish is the best, but do your best to try them all! The Heuvos Divorciados is delicious but the traditional pancakes are also just right on a rainy day. For dinner on property, one highlight was Agave Azul. It offers sushi but so much more plus a fantastic river view. You can also dine at Zapote Bar and enjoy live music and inspired, fresh cuisine. Truly a not-to-be missed adventure is La Ceiba Garden and Kitchen, a community dinner offered Wednesday and Saturday in the stunning greenhouse. The scenery is beautiful, but what is most remarkable is the way in which the staff (we were hosted by Sylvia whose enthusiasm and warmth are absolutely contagious) folds you into the moment and welcomes your visit to the culture of the evening. It is truly a sensory experience -- fresh herbs scenting the air, a fire pit in the distance, the chef (Jonathan Alvarado! I hope to enjoy his meals again soon), sous chefs, hostess and other attendants circulating and sharing their enthusiasm for the cuisine and culture they are sharing, the musicians strumming and meeting the moment of the celebration. If all of that wasn't enough, we were lucky enough to have our dinner on the night that wine importer Mary Taylor was visiting, offering her wines, and sharing her own story. It is appropriately adults only but goodness it was a shining star experience. The beach does have sand whales in the distance but the water in October was warm and clear, very little seaweed, and a perfect ripple to the ocean. We are beach, not pool, people but both

This hotel is a dream come true : the location is stunning, the rooms and the level of service are incredible…there are no words to describe the experience you’ll get at Rosewood Mayakoba. I spent three nights in a stunning wellness suite, I especially chose this category because it’s in a more quiet part of the complex (although the hotel as a whole is rather quiet), it felt much more secluded. The spa is great, their therapists are very well trained and experienced. I received some of the best massages I’ve ever had, they are expensive but worth it . One important thing to consider : as on most beaches around Playa del Carmen there is a lot of Sargassum (seaweed) in the water. The beach is cleaned and they also work very hard to protect it from the erosion, but most of the year the water is brownish… if the beach is your main priority this may be a problem. The dining is quite expensive, but pretty good and totally worth it. Also the service is great ! I did the Ceiba dinner, had a great time!I also really enjoyed the a la carte breakfast dishes…

The Rosewood Mayakoba set the bar high from the airport pickup. The standard of service is exceptional, & their attentiveness was full-on. Food & restaurants? Fantastic. Butler? Beto was beyond incredible. All the activities were well-planned with terrific guides, & a special shoutout to the Dive Center who were very safety-minded & ‘by the book’. Also, the resort doctor sorted out our son perfectly :) We went with our adult kids, & all had a wonderful time! Highly recommend the Rosewood Mayakoba & the whole team!