Hotel Romantik di Playa Del Carmen

Let me first start off and tell you that the reception staff and maids are absolutely lovely really helpful my issue is not them at all. I'm going to write this review completely honest because I don't want another person to go in blind like I did. If you like sleep and you like quiet do not stay at this hotel. First of all when we arrived at hacienda del Caribe after an 11 hour flight we were told we were being moved to their sister hotel which is a bit of a walk with a disabled child our daughter and four suitcases anyway we were tired and happily agreed.The hotel is the most noisiest hotel I have ever been in and we have travelled the world.Not street noise that I can understand as it's the town no it is people inside the hotel because the windows are sheet thin and the doors have huge gaps the security do not care. I took videos of the noise.i complained to the hotel who moved us up a floor however we were without a room entirely from 11am until 4pm my disabled son needs a quiet room and this is unacceptable. The noise was just as bad I took more videos of a man trying to kick our door down I rang reception for security no answer my husband ran out to restrain him as he was biting guests and he strangled the receptionist armed police turned up then security I did not feel safe after this and I told them this. It was packed with people who were like wild animals screaming all hours day and night not once told to be quiet? It ruined the holiday if I'm honest but you get what you pay for.oh might I add aswell I had earplugs in! Pros Pools nice but could do with a scrub The staff especially the maids are just lovely Local to everything really If you want to party definitely your hotel Cons Noisy like extremely noisy Attracts the wrong kind of people noisy,rude obnoxious The large windows to the room are extremely unsafe can easily be broken into The beds are like concrete The cafe next door is overpriced for the food you get but that's all of plays del Carmen horrible food

Gorgeous, unpretentious, quiet, comfortable & secure, Soul Beach Boutique Hotel & Spa delivers @ an affordable price. We felt extremely looked after by all the staff; Erick, Axel, Osvaldo, Alisa, Rosalie, Felix,Hector, Aldo & ILario alllll made us feel taken care of. What a beautiful stay we had. Eight nights of being spoiled. Breakfast (we don't like to have to ”hunt” for Breakfast, wherever we are) was simple & perfect,,offering familiar basics + a few Mexican specialties. We particularly liked the hours; Breakfast available until NOON every day,,bonus. Housekeeping was 5* & Front desk staff were always attentive to anything we requested. It was our Anniversary & I had messaged prior to our arrival details about it. We were pleasantly surprised with a beautiful floral & creative display in our room. Attention to detail & helpful/friendly staff totally endeared us to this 31 room Boutique Hotel. Intimate/quiet setting yet just steps away from lively & often loud 5th Avenue. EASY to get too when arriving by taxi or walksble from ADO bus (from Cancun Airport, for example) Rooftop Pool & Bar offered a real pleasant escape from alllll the ”touristy” stuff going on down on 5th Ave. Bartender Erick always made sure we were looked after, yet wasn't ”in our face” or pushing further drinks on us either. The owner needs to be commended on hiring such pleasant & team oriented staff; all of them were always accommodating & approachable. Perhaps a few more surfaces in our Suite to ”lay things out”, & maybe adding black tea options to the tea offerings @ breakfast, but even just mentioning that seems so ”first world problems”. & so minor. We'd definitely stay here again. We travel frequently & have experience/exposure to the ”good the bad & the ugly”. This little gem definitely ranks up there as one of our most comfortable accommodations. Book your stay @ Soul Beach, you'll be in good hands! Cheers, Gord Toronto, Canada

Dengan penginapan di Hotel Kay Adults Only di Playa del Carmen (Pusat Bandar Playa del Carmen), anda akan berada tidak jauh dari Pantai Utama Playa del Carmen dan Quinta Avenida. Hotel ini berada 0.3 km dari Terminal Maritim Playa del Carmen dan 1.1 km dari Pantai Mamitas.Berseronoklah dengan peluang rekreasi seperti kolam renang terbuka atau gunakan kemudahan lain yang termasuk akses Internet wayarles percuma.Inaplah di salah satu daripada 15 bilik tamu yang menampilkan televisyen skrin rata. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program kabel disediakan untuk hiburan anda. Bilik mandi dengan tab mandi atau pancuran disediakan. Kemudahan yang disediakan merangkumi peti besi muat komputer riba, manakala pengemasan disediakan setiap hari.

I would like to make a suggestion to management that they take on the responsibility of having the sidewalk and street cleaned up across from the hotel and up to 10th Avenue. It really is disgraceful how littered it is. Yes, I realize it is on the opposite side of the street, and up somewhat from the hotel, ( a vacant lot ) however the way I see it, it is an introduction to 52nd street from 10th avenue and the main property is Hotel 52. It is beyond me how anyone can walk by this garbage and think it’s OK. I’m sure the first retort from the owners or managers of the property is that it is not their responsibility. That would be correct, but that would be the wrong answer. Besides being in there vested interest to have the street clean, it makes the area look nice! Win-win all around.