Hotel berhampiran Suburbia, Playa Del Carmen

I would not recommend this hotel. There was no water supply in the room and electricity supply in the communal area (which means no lift) for our last night of stay. We have to carry our heavy luggage down the stairs at check out. Receptionist promised to refund the money for the last night, but our booking agent said the hotel is not reachable as they never reply to phone calls or emails, so our refund request is still on hold. The hotel committed to proceed with our refund immediately but obviously this is not the case. I am really disappointed with my stay.

Nice little hotel, 3 blocks to the fifth Ave. a quiet area, nice restaurants near the downtown, good breakfast, the only cons here was the air conditioning doesn’t work, but the person on charge provided a new upgrade room. The hotel have potential but needs an exterior updated. The picture is a vegan pizza just next door! Amazing.

Service at reception/ lobby is fantastic, helpful and friendly. Also at the pool, staff tries to do their best as many people order and I think they need more staff to service everyone. However, at the restaurant ‘La cocina’ for breakfast as well as Dinner at the Sushi restaurant: service was pretty slow, even some dishes were forgotten and we had cancelled, some food arrived cold — needs to improve the table service. I didn’t appreciate that most of the weekly activities scheduled needed extra $. Need proper beach place to walk along. Is fun they have an arcade for extra entertainment.

Emplacement parfai! Accueil chaleureux. Chambres très spacieuses et décoration raffiné. Un rooftop extraordinaire

Let me first start off and tell you that the reception staff and maids are absolutely lovely really helpful my issue is not them at all. I'm going to write this review completely honest because I don't want another person to go in blind like I did. If you like sleep and you like quiet do not stay at this hotel. First of all when we arrived at hacienda del Caribe after an 11 hour flight we were told we were being moved to their sister hotel which is a bit of a walk with a disabled child our daughter and four suitcases anyway we were tired and happily agreed.The hotel is the most noisiest hotel I have ever been in and we have travelled the world.Not street noise that I can understand as it's the town no it is people inside the hotel because the windows are sheet thin and the doors have huge gaps the security do not care. I took videos of the noise.i complained to the hotel who moved us up a floor however we were without a room entirely from 11am until 4pm my disabled son needs a quiet room and this is unacceptable. The noise was just as bad I took more videos of a man trying to kick our door down I rang reception for security no answer my husband ran out to restrain him as he was biting guests and he strangled the receptionist armed police turned up then security I did not feel safe after this and I told them this. It was packed with people who were like wild animals screaming all hours day and night not once told to be quiet? It ruined the holiday if I'm honest but you get what you pay for.oh might I add aswell I had earplugs in! Pros Pools nice but could do with a scrub The staff especially the maids are just lovely Local to everything really If you want to party definitely your hotel Cons Noisy like extremely noisy Attracts the wrong kind of people noisy,rude obnoxious The large windows to the room are extremely unsafe can easily be broken into The beds are like concrete The cafe next door is overpriced for the food you get but that's all of plays del Carmen horrible food

Todo estuvo muy bien, las instalaciones son un poco antiguas sin embargo de buen tamaño, de sugerencias sería que agregaran un secador de cabello en las habitaciones y que cambiaran las toallas ya que durante nuestra estancia no nos cambiaron las toallas ni una vez.

This is the best value in Playa Del Carmen. The best bang for the buck especially if you’re booking on this app. Good food. Steak restaurant is great too. Everything is clean and modern although not the newest hotel. This is our go to hotel. Only complaint is they stopped including the premium tequila (Don Julio) in the all inclusive

Really lovely stay with especially friendly staff in the restaurant. Gorgeous resort with two beaches and nice pools - the food at the hotel restaurant is excellent so we ate there happily every night.

This was my second stay at the Westin Cozumel. The property is beautiful and well-maintained, and in a nice location - just a 5-10 taxi ride into town. There are several restaurants that are excellent and just steps away. The private beach and snorkeling steps away is a real plus. The staff is very pleasant and kind, particularly Damian at the front desk. We also enjoyed a massage at the Zazil spa on-site - excellent services with hydrotherapy and very skilled masseuse. The rooms were clean with comfortable beds and amazing views. Would recommend! The only I thing i foresee needing an update would be the bathroom tile work - it's starting to look a little dated/ragged. It's a short ride from the airport so, traveling from Houston, we can be on the beach with a drink in hand in under 4 hours. Win. win.