Pengguna Tetamu
26 September 2024
I genuinely can't understand what we were charged 560 EUR per night for. To start, we arrived at 8 a.m. and were told there were no available rooms. I understand that check-in officially begins at 3 p.m., but I've traveled extensively and stayed at various hotels worldwide where I was able to check in earlier. I'm not sure what determines this policy. Eventually, we were given a room around noon, though it was a different room type. Since we had traveled all night, we accepted this. Secondly, the breakfast... I’ve stayed at many 4- and 5-star hotels, and this was certainly not a 5-star breakfast. It wasn’t that much about the limited selection, but the quality. Everything tasted bland. From the oily scrambled eggs, oily omelet to the bruschettas drenched in oil, nothing was flavorful. It felt as though the hotel was cutting costs by serving basic buffet items like sliced carrots and beetroot, carrot cake, and inedible pastries. We came to celebrate my birthday. My husband asked the hotel manager for assistance in arranging a birthday surprise for me, such as flowers or a small cake (which he was, of course, willing to pay for). The reception mentioned that flowers will be problematic, but assured him they would come up with something. The next morning, nothing happened at breakfast, and nothing was delivered to our room throughout the day. It wasn’t until after we returned from dinner in the city that my husband briefly mentioned his disappointment to a staff member. Only then did they bring a cake from the kitchen, with the excuse that they had planned to deliver it late in the evening. But who eats cake at 11 p.m.? The room was stylish and nice, but the shower door design was poor, causing water to flood the dressing area each time we used it. The beach at the hotel is small and public. While the view is pleasant, there’s no privacy. I believe this is common for beaches in Mallorca. The pool would have been a good alternative, but the water was freezing throughout our stay, and we didn’t swim there once. The hotel claims it’s about 400 meters from the marina. However, this is only true if you take a narrow, dangerous path behind the hotel, along the edge of a cliff, and then another cliff and beach. The views are great, but the route is neither safe nor convenient. The other way is a 1.5 km walk up and down the streets. Taking a taxi is a better option. On our last evening, we asked for a packed breakfast since we were leaving early, before breakfast hours. Instead, food was delivered via room service but left outside in the hallway because we had a "do not disturb" sign on. No one notified us, and we only discovered it as we were leaving. Had we known they would deliver the food to the room, or that room service was available before 8 a.m., I would have ordered a proper breakfast, not just apples and juice meant to take away. On the positive side: 1) The hotel design is nice, with lovely views of the sea. 2) The staff were attentive a
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