Hotel berhampiran Palácio Freire de Andrade, Porto

Un hotel muy cómodo y bastante bien ubicado, ya que se encuentra cerca de las principales atracciones turísticas de la ciudad. Además el personal es muy amable y atento, y hay servicio de recepción las 24h.

The treatment I received at this hostel was despicable, unreasonable and hostile. My flight was delayed for 5 hours and whilst in airport I received a very encouraging email from 'so cool' explaining reception closes at 9pm and if I haven't checked in by then I would have to wait to the morning. Having found somewhere else to stay for that night, I turned up at this hostel the next morning, the rigid lady at reception simply wasn't interested or concerned in the least of my predicament and informed me I was a ”no show” and my room was gone for the whole 3 nights I'd booked. I asked for a partial refund for the further 2 nights as I was now having to find somewhere else to stay and would have to pay top price, she was not interested to know this and told me there would be no refund and no room. Whilst I understand policies are policies I think a bit of allowance for unforeseen circumstances wouldn't go amiss. I had no control of my flight being delayed and had I not received the welcome text reminding me of reception opening hours I would have thought twice about contacting them, their communication was confusing and had mixed messages. More unforgivably is the attitude of the manager even when she knew I had nowhere to go and would need the partial refund to secure alternative accomodation, she was not losing any money and had sold my bed twice. I have used *********** for years to book hostels and I have never received such harsh heartless treatment. Whilst I get business is business, there's more to life than a computer database and rigid rules that don't allow for unforeseen circumstances. The rigid lady tried to tell me it was *********** who cancelled me but this was just a lie,. Thankfully the 'hostel Rosalina' saved my bacon and were a fantastic contrast to ”so cool's awful treatment. The receptionist was wonderful and helpful and her friendliness reassured me Porto was not full of heartless money grabbing robots. Avoid this hostel if you're not going to be there for 9pm or you have any chance of a flight delay. .

Sehr gutes Hotel, freundliches Personal, Rezeption 24h besetzt. Das Frühstücksbüffet ist gut, Auswahl an Speisen ist nicht groß, aber sehr lecker. Man hat auch die Möglichkeit zu Mittag günstig zu essen. Unser Zimmer war auf der Straßenseite, daher etwas laut.

It was a great experience.

El hotel es espacioso tiene una sala para ver TV y si trabajas poder hacerlo tranquilamente, el wifi no es bueno estuvimos trabajando use nos desconectaba a cada rato. El desayuno es estándar, las habitaciones estaban limpias, grandes y el sonido no se pasaba tanto, era posible trabajar silenciosamente. El primer día tuvimos un inconveniente con las personas del hotel y el agua, sin embargo fue un asunto que se pudo arreglar, aunque inicialmente la persona en recepción no fue muy cordial, lo solucionaron inclusive nos enviaron agua a nuestra habitación y los siguientes días si fue muy amable. El servicio fue bueno en general, recomendaría quedarse ahí. Abajo hay un restaurante y panadería. Queda a unos 25 min del centro histórico caminando.