Hotel berhampiran Quay Market, Porto

The hotel was beautiful and in a very nice location of Porto. We had an incredibly nice gentleman greet us upon arrival at 2am. I wish I had gotten his name because he was extremely informative and helpful and gave me a wealth of helpful advice about Porto. The room was beautiful and quiet and the beds were extremely comfortable. I also appreciated that our room was very clean. The only drawback to this hotel was the breakfast. While the food was delicious, the servers lacked etiquette. We arrived on our fist day to breakfast at 10:45am, knowing they closed at 11. However, when we arrived no one offered to get us coffee cups or silverware. I had to do that myself awkwardly while they stood around. We proceeded to get our breakfast and about 10:50 they said they were closing. That was fine as but the way they spoke to us was rather rude. Afterward, mind you it’s not even 11, everyone disappeared. It was just a completely awkward and weird experience. We stayed at several other Pestana hotels and did not have this kind of experience.

Stayed here for seven nights on a very enjoyable trip to Porto. Staff excellent, all very friendly and helpful. Location very good and easy to find from metro station. Plenty of restaurants within easy walking distance. Breakfast good, good selection of hot and cold foods and fresh fruit. Complementary snacks in the afternoon on the roof terrace a nice touch. Bedroom comfortable, large bathroom. Only criticism is lack of wardrobe space so had to leave some clothes in cases as no room to hang them all up but this did not spoil our visit. Overall a very good stay and would recommend as a good base when visiting Porto.

This place is actually an old motel that has clearly gone bankrupt and still tries to get naive customers to a trap. It smells of mold, there is no shower ( just a broken whirlpool ), there is no maintenance and the staff is clearly unwilling to look after the guests. To make it worse - if possible - they tried to cheat Booking pretending I was not there ( although I have my credit cards statements to prove ) just not to pay their commission. When I wrote this on the Booking review the owner was extremely impolite and aggressive , as his plote was denounced. Honestly, it makes no sense staying there even if it was for free. Run away from this joint!!

Booked this hotel directly via the ITG website . Yes its in Vila de Gaia -on the other side of the river from Porto old town -but public transport is available close by and Uber rides are around 4 Euros .....or hotel can call a taxi for you . The hotel is host to some airline personnel ,tour groups .....and the odd football team (Benfica on this occasion ) turns up pre match . On this side of the river you are close to El Corte Ingles department store and Shopping Gaia shopping centre if retail therapy is your thing ....and there are some individual shops /supermarkets /restaurants /cafes close by . A few weeks before we were due to travel my husband broke his collar bone . I e -mailed the hotel to ask if we could have a room with a walk in shower just to make it a bit easier . Got a very quick reply from the hotel saying that they could certainly do that ......so not only did we have a room with a walk in shower ,we had a suite . It was just so spacious & comfortable and made our stay even more enjoyable . I cannot praise the staff in this hotel enough -reception , bar ,restaurants, housekeeping -all so helpful and friendly during our stay. Reception staff were so helpful in providing Information ,maps and directions and giving restaurant recommendations . The hotel was spotless and well maintained and our room was serviced daily. There was an excellent choice at breakfast -served between 7AM _10-30 . We had lunch /dinner in the hotel bar /restaurant a couple of times during our stay -mainly for convenience as we didn't have the best of weather during our stay and we enjoyed a ”nightcap ” in the hotel bar each evening . I didn't use the spa or gym /fitness facility on this occasion so can't really comment but note other reviews are positive . When planning our trip we did consider a few different hotels on the Porto side as well as some apartments but kept coming back to this hotel based on price & reviews -for us on this occasion we deffinately made the right choice and would stay here again .

Отличный отель. Отличный сервис. В соседнем здании - большой молл с хорошим фудкортом и Ашаном. Отличный завтрак в гостинице за 15 евро. Ребенок - бесплатно. Чуть снизил оценку за местоположение - пешком кроме молла нереально куда- то дойти, но выручает безупречно работающий и недорогой Uber (7 евро до Матозиньеша).

I arrived at the hotel on 20 November 2022 for a 5 night stay. The stay was business related and with so many hotels to choose from, I decided to go with the Porto Palacio. What an excellent choice! The hotel is absolutely brilliant - I cannot find a fault. Check-in was very smooth and on arrival to the room - wow - very modern, crisp clean sheets on the bed and a spacious room. In terms of food, the Breakfast experience was the best part of the stay for me. I have stayed in many hotels around the world - both on a personal basis and a business basis - I can honestly say that the breakfast staff at the Porto Palacio are the best I've ever come across. On arrival, I was seated quickly. On Day 1, the staff members memorised what I had that cannot be chosen by the buffet - for example, a tea and two plates (as I like two plates) - on Days 2 and for the rest of the trip, I didn't even need to ask. I was called by my Title and Surname on arrival. The whole experience was brilliant. I would like to mention a lady called Rosa and another lady (they both greet staff members at the door) - their hospitality skills are great and they are always smiling - nothing is too much for them. I didn't eat at the restaurant in the evening but had room service as personally, I like to relax after a day at the office. The food was of good quality and was tasty and piping hot. I used the gym during my stay - the gym is open to members of the public, therefore is not your usual hotel gym. It's huge - there are loads of machines and I was never waiting for someone to finish using something. Staff members are friendly. All in all - a brilliant stay and is a genuine 5 star hotel! I will return to the Porto Palacio both on a business basis and also on a personal basis - Porto looks like a great city! It's a shame that I didn't have time to look around as I had a busy schedule but I will certainly be back! Thank you!!

Accueil chaleureux,chambre spacieuse mais malheureusement pas celle prévu d'origine, nous d'evions avoir un lit Queen ou king size nous avons eu au finale 2 lit simple. Les recouches sont bien faites par les femmes de ménages. Un peu chère pour le prix mais très beau hôtel . L'eau est payante faites attention

Arrived on a Sunday Afternoon, to a helpful and friendly English speaking reception. Whilst it was 4pm our room was not ready so they changed the allocation. Next morning we were not on the breakfast list they had not amended the room no. In addition the breakfast area was overrun with what turned out to be about 4 coach loads of people. There was a shortage of cutelry, crockery and food. I ended up with coffee in a paper cup. No hot food left at that time. Subsequent breakfast times were less busy with a little more choice. However we realised that the hotel is set up for basic stop overs on way to/from airport and coach tours, not a mid week stay like ours. The 304 bus stop right outside the hotel reception was always on time in the mornings but took up to 30 minutes to get to the centre of Porto. The return by bus was not so reliable, with busses not turning up to schedule and the last bus getting back to the hotel just after 8pm. I am not sure if there is a bar open in the evening, I certainly did not notice one. Overall this is a clean basic busy hotel and did not suit our purpose.

El hotel está ubicado a unos 20 minutos de Oporto. Bien comunicado con bus casi a la puerta y perfectamente si vas en coche. La limpieza es extraordinaria, tanto en las habitaciones como en el resto de estancias. La lencería (toallas y ropa de cama) de muy buena calidad. Estupendo tener aire acondicionado en la habitación. Todo el personal muy amable en todo momento y dando solución a nuestras consultas siempre con una sonrisa (pisos, recepción, buffet) El desayuno correcto. Un gran detalle hacer un guiño a la gastronomía portuguesa ofreciendo pasteles de nata. El parking cerrado y gratuito también es un plus a valorar. Me gustaría felicitar por la gestión del establecimiento y a todo el personal que lo hace posible. Se nota todo el trabajo que hay detrás para que los clientes nos sintamos así de bien. ¡Enhorabuena, equipazo!

Two tea bags on the day of arrival then no more free tea bags, since each one costs you 1.75 euro! The buffet is so boring, they put overnight stuffs in fridge then display them again next day.