Pengguna Tetamu
21 Oktober 2023
The room could be cleaner, there was a lot of dust, stained curtains and bed sheets. On the second night we were out of light, they did offered a room move but we opted to wait for them to fix it. Lifts we're constantly out of service. I've seen some reviews praising the staff, that is not the case. They are not welcoming at all, they barely say good morning when u pass next to them, a male receptionist gave as an answer when we asked for the ice "GO GET IT YOURSELF". They locked the hotel at some point cause of security in the middle of the day, however when we left the key in the room and asked receptionist for another one, she didn't even asked us for the name or any form of confirmation that we are actually staying in that room. She just hand us the key. We could literally say any room number and she would give us the key. I work in a hotel, and level of the customer service here is equivalent to 0.
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