This was my second visit at Acquapetra. The first time I was impressed by the architecture, the great service and the overall acceptable prices for the Michelin star restaurant, bar and spa. We stayed in a standard room that was cute but small. This second visit I decided to go for a suite for two nights. Let's start with the positives: - The room was lovely. Great decor, spacious, over two floors with a great patio upstairs and a nice balcony downstairs. Two bathrooms. Perfect with even two kids if needed. There were some signs of wear and tear easily fixable (see photos) but overall no complaint about the room. - The food we had was great. There is no question that they use the best possible ingredients. - Some of the staff was trained, experienced and professional. Especially those also working at La Locanda del Borgo. Now the negatives: - We called and emailed to change the date of arrival. The staff we interacted with over the phone and email was unprofessional and clueless. How can a hotel that charges 300€ per night per room have someone responding on the phone who is rude, speaks no English and lacks the basic skills to work in hospitality. Not a great start! - As soon as we arrived the Aircon in the room wasn't working. I had to call twice and both times the person answering the phone was rude and unprofessional (must be the same person above). No apology, no explanation. Nothing! Ridicolous. It was eventually fixed but when it is 30° outside and the Aircon doesn't work you apologise, you don't act annoyed with your customer. - At times there was an unpleasant smell of sewage in the room. Of course I understand the resort is remote and they have their own sistems. Still, if you charge 5 star prices, you offer 5 stars standards. - Now to the breakfast service. Unfortunately, service was hit and miss. When served by personell from the Michelin star restaurant, it was spot on. Professional and competent. The other staff used to fill in had no clue. Inexperienced and unprofessional. I fell for them as they were polite, yet, the standard was low. Buffet food was great, though charging extra for pochet eggs felt like a robbery given the price of the room. - We had lunch there on our first day and I realised that prices have almost doubled since last time I visited. 35€ for pasta in the middle of nowhere? Come on! 12€ for a glass of local wine when restaurants outside sell the same at 3€? 6€ for a bottle of water? If everything was flawless I would understand the Four Season prices given the location and the subpar service , given most ingredients are local as are the wines, why overcharge your customer? - We had a lovely dinner with outstanding service on the second night but still, being charged 45€ for their own local Aglinico felt like a robbery. I am local, I know local prices. Double prices are understable in a hotel. When you go x4 though, it is just gridiness. - Though a Spritz was 15€, service by the pool was nonexistent. Is it reall
Sangat Baik
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