Labranda El Dorado

+ Great views from the apartment, location . - Low level of cleaning. The apartment was tired, all basic and in need of some TLC.

We arrived as a group of 9 to this hotel on the 28th Dec - 4th January. Having spent £1300 each for the week self catering here we expected at least clean and decent accommodation. Room: Superior room but there was nothing superior about it. Dirty. Filthy. Disgusting. When we arrived there were hairs all over the floor along with stains including around the toilet. Dirt and mould all over and a stain on the sofa bed. We got the cleaners in straight away and when they left we checked again and there was still hairs all over. The rooms are awful. The bed creaked horrendously with every moment and the sofa bed was freezing as all you were given was a sheet and little blanket. Onto the cleaners - never once seen in 7 days they came in once to change towels and ‘make the bed’ which was just pulling the sheet back over. We repeatedly had to go to reception to ask for new towels. Reception staff / the most disgusting rude staff I have ever come across in my life no smile or even a hello and just look like they can’t be bothered to be there or to help the guests - horrendous especially the miserable man. Another guest was here complaining the same time and we seen her videos and photos of the state of her room which was covered in cockroaches and ants and the hotel did not move her or help her at all and she was so upset. Disgusting behaviour when people have paid to come and have a nice relaxing holiday! I could go on and on about the negatives but tbh I just want to forget I ever stayed at this awful hotel. The only positive was the location. Would NEVER recommend this to anyone.

Very disappointed overall with this accommodation and will never return or recommend. Checkin very slow and witnessed one day a member of staff leaving halfway through checking in guests whilst the next member of staff was still parking her car. Room was filthy - hairs on floor, urine on floor behind toilet, sheet on bed in living area was sticky (looked like a sweet had been stuck to it). Bed in living area not suitable for an adult - squeaked every time moved and only sheet and thin blanket provided. Very dated rooms - floor tiles cracked, bathroom tiles filled in numerous places where previous items had been fixed to walls, mouldy grout. Towels only changed three times in a week (once after complaining, told they would only be changed if left on floor which they were but still not changed), bedding never changed at all. Staff on reception not friendly or welcoming at all - one guest was complaining about insects in her room (saw videos of this and was awful) the receptionist was rude and laughing at her saying it wasn't their fault - the woman was in tears. We had friends staying in the block facing the big pool and you would have thought they were staying in totally different accommodation to ours as their room has obviously been updated and was amazing. Very disappointed with this accommodation overall and logged this with Jet2 rep in resort and will be making formal complaint.