Hotel berhampiran Cool Rentals, Puerto Vallarta

The place was ok and food isn’t bad Restaurant staff always wanted a tip The hotel desk isn’t helpful at all Whatever requested we made they said yes but never followed Like a booking at restaurant they didn’t make for us Or when we asked for some amenities they said yes but never came No one picked up the phone at night but they said they had 24 hours room service

las instalaciones muy bonitas y la atención es perfecta

We stayed in the VistaPier renovated tower of this hotel ...seems to be two sections : Hotel Delfin ( the older section which seemed like more of a budget friendly place; mostly Spanish speaking families.) The patio and pools were clean but from the outside, the rooms seem very dated. The VistaPier is a totally different experience..adult only, nice pool easy to access loungers on beach and pool deck. Restaurant for guests only and public taco cafè on property. Food and drink service on beach. There is also a breakfast buffet next door st Delfin. Guest rooms were lovely...you have to reserve the ocean view junior suite ...Modern finishes ( tile and granite and very comfortable king bed an pillows with extra blankets, fridge and nespresso machine. No issues with sir von or water. Private elevator for VistaPier guests. Also registration was classy..private lounge and offered a drink at check in ! A bit pricier than average for no meals but the location and quality were great.

Great location. Hotel is on the older side but it was a clean bed and cool room for the stay. 97% of the staff were very friendly and service was great. Unfortunately some have really bad attitudes directed only at particular guests. Strangely those were also not wearing name tags. With that said Jesus was one of the most helpful and friendly staff member. Not sure if it just México, but there seemed to be a form or paper needed to be completed for every step of the check in and check out process. Not very eco friendly and must need huge storage facilities for all that paperwork. Overall, a great stay and will stay there again.

Great roof top adults only hotel in PV - walking distance to shopping, restaurants, malacon, and beaches. Daily dj are the pool was awesome! HEATED pool was a nice surprise. Lacking normal amenities in the rooms like face cloths and proper hair care products as well they lose points for no coffee maker or kettle in room and coffee in the lobby until 11am with coffeemate instead of actual milk or cream- these little touches would have made my review a 5 star for sure.

Expect for most of the staff to speak little English, but don’t expect it to impact their service! Everyone is so friendly, and will try their absolute best to ensure you have a fantastic stay! The food was better than most resorts especially that it is a buffet! Rooms were clean and the grounds are so pretty.

Pengalaman yang sangat menyenangkan di hotel, perkhidmatannya sangat baik, sarapan yang disertakan adalah bufet, semuanya sangat kaya, biliknya sangat bersih dan luas, dan pemandangannya luar biasa. Dihormati

Hotel yang bagus, bersih, ramah kakitangan mempunyai pertunjukan percuma setiap malam pada jam 9 malam tetapi saya tidak menikmati pelbagai kerana hanya penginapan tempatan, pantai tidak jernih air kotor dan di pantai saya ingin bersantai, nikmati sinar matahari untuk mendapatkan tan tempatan datang untuk menjual barang-barang yang sangat menjengkelkan. Saya tidak akan kembali lagi. Maaf diucapkan. Saya lebih suka tinggal di rumah saya pergi ke pantai rumah saya. kecewa.

Nuestra estancia ha sido una invitacion a volver y volver, empezando por el servicio al cliente. Un servicio de primera desde la persona que te recibe en el hotel y te abre la puerta del auto en donde llegas, las personas que amablemente te atienden en recepcion con una sonrisa y un autentico sentido de servicio, los maleteros que se desviven por pedirte un taxi y ayudarte a cargar lo que traigas sin que se lo pidas, y cualquier persona que trabaja en el hotel en el area de recepcion indudablemente esta para atenderte con la mejor disposicion de servicio. Tambien en el area de alberca, y restaurantes. El lugar impecable, contando con una belleza arquitectonica. Su amplitud y distribucion tanto del hotel, como de los cuartos, te acogen. El hecho de ser un lugar abierto, nos deja sentir el clima, y el viento que corre es un sensacion muy agradable. La decoracion del lugar es calida y de buen gusto, dandonos un sentir de estar ”en casa”. La ubicacion del lugar da pie a salir a caminar a la Marina, tanto de dia como de noche, con completa seguridad, y todos los lugares a donde fuimos estan muy cerca, a 5, 10, 15 minutos en auto: Walmart, Centros Comerciales, Malecon, Centro, Restaurantes, Terminal Maritima. El acceso a la playa es una delicia, con unas vistas a la puesta de sol inigualables. Disfrutamos las actividades extras que inlcuye la estancia en el hotel, y el hecho de no ser invasivas a nuestros momentos de estar. La comida es muy buena, y aunque el precio es poco alto, vale la pena qued**** en el hotel a comer. Quiero cerrar felicitando el programa de Servicio al Cliente que tiene el hotel, ya que seguro es una administracion que se toma su tiempo en el entrenamiento en esta area a todas las personas que laboran ahi. El servicio al cliente hace la diferencia en una experiencia, y eso es lo que buscamos al ir de vacaciones, vivir experiencias gratas y memorables. Felicidades por su excelente servicio a todas las personas que laboran en Club Regina Puerto Vallarta!

Looking to travel with family? Highly recommended! This is a luxury hotel with a ”boutique” vibe and Excellent service. The breakfast buffet is one of the best in PV (have stayed in Sheraton, Westin). The pool is well-maintained, the kids playroom is awesome (Thank you Bibiana!). The property is very modern, very well maintained, though rooms are a bit small. We stayed at the Marriott in Cancun as well, similar experience. Best budget luxury resort in PV.