Hotel Kolam air panas di Puerto Vallarta

I stay at this hotel several times per year. When I arrive, many of them know me by name, and say ”Welcome Home”. It truly does feel like home! The rooms are very clean and in great working order. The hotel amenities are great! What really makes the hotel is the people. From the Valet when you arrive when they call you by name, to the front desk, to the hostess at the restaurant (thank you Pamela!) it is amazing. The Marriot Lounge team is exceptional. It is difficult to name a couple and leave others out, but I deal mostly with Ernesto and Effrain, with Daniel running close. They have worked at the hotel for a number of years and are very knowledgeable and efficient. They remember your preferences and make sure they have them when you arrive. One example is the tea that I drink. I didn't want what they had in the tea box. The next time day, they had what I wanted. And, now, each time I come they offer me that tea. Working with Oscar at the front desk has really become a privilege. He is very knowledgeable and is so pleasant to talk with. Something disappointing to me is that many people are served in the Lounge, and many leave with saying nothing or simply ”thank you” and will leave without giving a gratuity at all! Of course, the amenities of the Lounge are an earned privilege for long-time Marriott Members, however, the service team is not part of the ”amenities” and it would be great if everyone gave just a little! A continued, overall, excellent experience. I will return soon!