deyanpehlivanov
22 Januari 2025
The Mercato was selected for us by Wizzair after they delayed our flight by more than a day. Allegedly 5 stars this hotel was as awful as wizzair themselves turned out to be. The rooms smelled musty and stale, the furniture is old and the sheets and towels stained. The water in the bathrooms runs yellow and our room also had a leak so the floor was extremely wet. The usual things one expects, such as teas, clean kettles and bathroom kits were non-existent. The balcony was covered in droppings. The staff were alright, some such as Mahmoud Mohammed were unhelpful however and refused to answer our queries and concerns. The taxi desk charge double the going rate for fares and are to be avoided. The airport transfer is 20$ instead of 10$ and cannot be negotiated down. The restaurant food gave me food poisoning, which I had managed to avoid the entire time I was in Egypt at my original hotel. The staff cleared the table while we were still eating. The exterior is the only thing it manages to do well, the communal areas look nice and welcoming but the rooms and food are awful.
Terjemah