Pengguna Tetamu
21 Oktober 2024
Terrible customer service. Rude staff- and no it was not a lost in translation rudeness it was plain coldness and lack of desire to help with basic matters. The place itself is completely soulless, it feels like you are entering a building about to be demolished. Old, natty carpets and a deeply austere atmosphere to the whole place.
The room itself does have a nice view, but the air conditioning does not work. It is some old knob that you twist but might as well be attached to a rain cloud for all it does.
The internet is...HORRENDOUS. It just about works within one specific co-ordinate of the bed. If you want wifi to reach the desk, as I did when I sat down to try an do some work- tough luck. A 5cm area around the bed and slow as old snails.
The worst of it is they have the nerve to try and charge me for a late check out. I have never in my life had an issue with this but they try and pull this one on me. I bit my tongue throughout the stay but now they can have this bad review in exchange. Nobody came to my room to check on me, even when I went to check out and ask if I could use the toilet beforehand they refused. Cold, soulless, austere and with no proper staff to facilitate anything. There isn't even a phone in the room to contact anyone. Don't you dare try and scam me to pay a late check out fee that you concocted from nothing. I will not allow you to rip me off
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