Pengguna Tetamu
5 Julai 2024
I am writing this review following our recent stay at Forest Hills in Tala for a one-day staycation on June 22nd and 23rd, 2024. We booked two luxury cottages for my family, but unfortunately, our experience was deeply disappointing. The resort's maintenance left much to be desired; the so-called "luxury cottages" we stayed in were below average, resembling neglected tents rather than comfortable accommodations. The surrounding areas were overgrown with grass, including the paths leading to the cottages. Inside, the rooms were musty and unpleasant, despite our requests for room fresheners going unaddressed. One of the most distressing incidents occurred in the morning when my 14-year-old daughter was locked in the bathroom for over two hours. We had to urgently call a carpenter to free her, which was distressing for her and our entire family. When I brought these issues to the attention of the reception and senior staff, their response was disappointing and indifferent. There was no apology or attempt to address our concerns, giving the impression that such incidents were not uncommon. Considering the high charges, which suggest a five-star property, the reality was closer to a lodge experience with substandard rooms and service. I feel it is important to caution others who may be considering staying here. Please be cautious
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