Hotel Rennes dengan Spa

We were on our way back from the Brittany coast and we stopped in Rennes for one night, staying at the Balthazar. Hotel was a bit tricky to drive to because of street closures and restrictions. Hotel staff were very welcoming and helpful. Because we were leaving very early in the morning, we couldn’t use the valet parking service but one of the bellmen accompanied and directed me to a nearby self-park garage. I considered this going above and beyond. We had lunch in the hotel restaurant and thought the food was quite good. The rooms and public spaces are very stylish and clean. Rooms were a little on the small side but well lit and furnished. The WC in our room was separated by several steps from the room with the sink and shower. A bit unusual but in no way a deal-breaker. We would have been happy to spend more time in Rennes at the Balthazar.

L’emplacement est magnifique mais l’hôtel est presque laissé à l’abondance ! Le spa ne marche pas. L’odeur de la moquette dans les chambres. Une toute petite télé et voilà.

We chose this hotel as we were traveling through Brittany for 2 weeks by train. The hotel location is like a 5-8 minute walk from train station. Street easy to find hotel. The room we had was a decent size and we liked the large bathroom- large shower. The breakfast buffet had many choices. I feel it was the best during our visit through Brittany. There are 3 really good restaurants next door that we enjoyed during our 3 night stay. The old town is maybe about a 10 minute walk to the old town. Excellent housekeeping service every day! I realized I had left a vest at the hotel after we moved on to our next destination. I called the hotel and housekeeping had found it. I was lucky that at the end of our Brittany trip we were stopping at the Rennes train station again on our way to Paris and I was able to walk over and get my vest during the layover. The front desk staff had my vest all wrapped up and waiting for me. Great service all around. Thank you.

We had brunch and our experience was not memorable at all. The service was extremely poor! 1/ we booked a week in advance requesting to sit by the window. When we arrived, we were shown to a table in the center of the room. I asked for the table requested as I could see that there were a few tables by the window unoccupied, but was told that it’s all full!!! I insisted and had to wait for them to come back with a negative reply. All this time while waiting, the people who arrived after us were shown to the tables by the window. So, not wanting to be petty, we accepted the table. 2/ the waiter explained to us that brunch is from 12 noon to 16:00. So you would assume that you could stay until then. At 13:30 we were told very rudely that we had to leave as there will be a second service. All this, without an apology, or an advance notice that we need to vacate the table! Very very unprofessional. 3/the plate of my niece was literally taken away under her nose, as she was finishing her dessert! We were so shocked that we didn’t even have time to make any comments! There are more but I wouldn’t bore you. Suffice to say we were not impressed at all by this restaurant. Food was so so. It wasn’t even on the rooftop. Anyway even if you still want to go, there is no need to ask to be seated by the windows as there is nothing to see. I am shocked that such a well know brand of hotel/restaurant is providing such awful service. I would not recommend this restaurant

Ma femme m'avait offert pour Noël un bon cadeau valable jusqu'au 30 juin pour un massage, 30 min de piscine privative et 30 min de sauna. J'ai appelé au mois de mars pour réserver pour un samedi matin. Un accueil téléphonique plus que désagréable. Il n'y avait soit disant qu'un seul samedi de disponible et il fallait se présenter à 9h. Un peu déconcerté par cet accueil, j'accepte. Mais en y réfléchissant je me dis que quand même un tel accueil n'est pas acceptable. Je rappelle donc 15 jours plus tard et prétends que ma femme a réservé ce créneau sans me consulter. Je demande donc s'il est possible de changer. Et la clairement j'entends souffler la personne au téléphone. La personne me demande ”pourquoi vous voulez changer la date?” Je deviens à mon tour très désagréable et la comme par hasard plusieurs créneaux sont finalement disponibles et même à 11h. Dommage qu'il faille se comporter ainsi pour avoir d'autres propositions. L'accueil est pour moi primordial, c'est la première impression. Et un accueil de ce type est inacceptable. Sinon les 2 masseuses étaient vraiment très gentilles. Après le soin j'ai relaye ma mauvaise expérience à une personne de l'accueil qui semblait peu surprise par ce que je lui racontais. Dans le commerce je suis navré mais les maîtres mots sont sourire et politesse. Pour ces raisons, je ne reviendrai jamais dans votre établissement.