Cari Resort di Onna

"Nothing to complain about if you choose this location. Nothing much area. Good for stopover and free car park. Surprise the car park is almost full even with a big carpark. Room: Mine is quite dated but clean. Come with a balcony with partial sea view. Amenity: You can pick up toothbrush and shaver at the check in lobby. Swimming pool is nice. 2 bath house to choose. I choose one at the Seaview tower building since I am staying there. Some shop in the hotel. Breakfast is adequate. Nothing fantastic to shout about. I go early. I see a long queue when I finished my breakfast Overall: value for money. 20 min from Naga town."

"We had spent 4 nights at the hotel during the Golden Week which might have influenced the perception of service, but not dramatically. Among the advantages of the hotel are: nice spacious rooms (ours had a stunning sea view); generally good location with beautiful nature and access to the beaches where you could actually swim (not a given on the island) - at least until the tide goes too low; reasonably good food across the restaurants with rather friendly prices; stylish bar with quality drinks. Among the disadvantages are: very non-Japanese service (generally not very helpful, with low penetration of English among the staff) and lack of attention to detail that could make the resort actually very nice - again, not very typical case for Japan. A few pieces of advice to the management: 1. Bring the option of in-room breakfast. If a guest is sick and can’t go down, it’s impossible to order in-room breakfast on the day, while rooms service opens at 11:30. Same frustration goes to the coffee stall downstairs that doesn’t serve coffee during earlier breakfast hours 2. Consider equipping rooms with coffee machines and contemporary electronics - low costs to take, yet massive disadvantage for the 5* status for not having them 3. Pay more attention to room service: we spent 48h without shampoo and shower gel. Our glasses were washed occasionally. New bottles of drinking water arrived only once. 4. Fix the beach! The amenities there look like a poor community beach area, especially those shameful umbrellas. You have reasonable amenities at the pool - why not spreading them to the beach areas to make them feel more like a resort rather than public beaches that no one gave any care? 5. Gym and SPA amenities could use a bit of refreshment. I won’t mention SPA service itself which might be a result of poor luck with the specific technician 6. Empty mini bar equals lost revenue. You could easily cover the modifications above through adding more options for people to enjoy drinks at their balconies. What makes staying in Japan truly special - genuine care and attention to every detail - was completely missing over our stay at this Hyatt. In fact, we consistently had that feeling “this could actually be really nice” and then something would go terribly wrong with the awkward service. The hotel that looks like 5* on pictures leaves a 3* aftertaste at max. I am only writing this because I felt it didn’t have to - those are easy aspects to fix."

"The hotel is quite old and you can notice the age of the building, including a slight dated smell in some areas. However, both the rooms and the main facilities were kept clean and tidy. The location is further away from the airport, but it is easy to access by car. The hotel offers on-site parking, although it comes with an additional fee. The staff were welcoming, friendly, and always helpful whenever we needed assistance. One of the biggest advantages of the hotel is the large number of amenities available. There are indoor and outdoor swimming pools, direct beach access, a gaming room (although it could benefit from refurbishment), shops with a good variety of products, restaurants, a spa, and water sports activities available for an extra charge. The food at the restaurants was very good, and I would definitely recommend booking a room with breakfast included. There was a wide variety of options and the overall quality of the food was excellent. We stayed as a couple and spent a lot of time exploring outside the hotel, but it also seems like a very good option for relaxation, especially during good weather. Overall, I would recommend this hotel to anyone looking for more than just a standard hotel stay and wanting to escape the city atmosphere for a more resort-style experience."

"I enjoyed my stay at Best western. Waking up by the beach to the birds singing or watching sunsets from the balcony were complimenting my stay. The room was very spacious. And had a proper storage which you don't usually get in Japan. The restaurant served local food, the Okinawan soba was very delicious. The staff was very welcoming and supportive with all my inquiries. But you should mind the location there isn't much around the place so if you are traveling by car, there won't be any inconvenience, otherwise you'll have to use cab to get around. There is a station 10min drive away from the hotel where you can catch a transfer bus to the aquarium and try some local food."

"最高のホテル。スタッフの方がいつも笑顔でとても親切で安心して過ごせた。室内は清潔で広くて快適。お風呂とトイレが別で気持ちよく過ごせた。お風呂の給湯が上手くいかずお湯を溜められなかったのは残念だったがシャワーから溜めることができ、子ども達も気持ちよく入浴できた。シャワーヘッドがミラブルで嬉しかった。屋上でのBBQは美味しくて楽しかった。早朝チェックアウトの日は、朝食をテイクアウトできるように用意してくださり、とてもありがたかった。"

"The location is easy to reach even without a car thanks to regular bus connections. The setting itself is stunning — the hotel is located on a separate peninsula, and the views are truly magnificent. Unfortunately, the hotel building feels very old and worn out. It is difficult to perceive it as a high-end place in its current condition. Because of this, the prices for additional services and restaurants also feel overpriced. Dust, dirt, worn furniture, and even mold significantly spoil the overall impression. At the same time, there are many positive aspects. Some areas are beautiful, the food is very tasty, and the staff are extremely polite, attentive, and caring. However, there was also an issue with canceling part of my stay. I submitted a cancellation request, but it was repeatedly declined. Although the manager confirmed by email that the cancellation should be possible, they claimed the request never reached their system. If the hotel undergoes a proper renovation, I would gladly return. For now, my feelings are very mixed — the natural beauty and great service contrast strongly with the poor condition of the property."

"もう大満足です！！めちゃくちゃ静かで最高すぎました。スタッフの方もすごく親切でまるでホテルに泊まってるかのような気分で過ごせて良かったです☺️また泊まりにいきたいです。"

"Booked the Japanese-style room with Ryukyu tatami mats, families happy with the stayed. We are surprise there is a washing machine in the room. Overall OK with everythings. Good 👍🏻"

"今回で2度目の宿泊になります。 前回とても素晴らしい滞在だったため、またオリエンタルヒルズさんを選びました。今回も本当に素敵な時間を過ごすことができ、特にスタッフの皆さまのホスピタリティは相変わらず素晴らしかったです。パートナーもとても喜んでおり、心からリラックスできる幸せな時間となりました。 一点だけ気になったのは、バスルームでシャワーを使用した際、壁の四隅から黒いカビのようなものが床に流れてきたことです。沖縄の高温多湿な環境ではカビ対策が難しいことは理解しておりますが、せっかくの素敵なホテルですので、この点が改善されるとより快適に過ごせるのではないかと思いました。 総合的には今回も大満足の滞在でした。またぜひ宿泊させていただきたいと思います。素敵な時間をありがとうございました。"