Pengguna Tetamu
19 Ogos 2023
I am travelling very often in different countries and I wanted to say this was the worse place ever to celebrate my mother and my brother's birthday. 1st of all they refused to gives us water at dinner while at breakfast the water was included, never around the world where i've been happened like this . 2nd Christopher the barman was shouting at us, was very unprofessional with the clients, calling my girlfriend arrogant, racist saying he had a black girlfriend and a yellow girlfriend, which I found it very disrespectful . Also was making comment when he went in England in Dublin in 1995 he had to pay for water in hotel. He was explaining how hes been to so many countries and he is an expert in making cocktails while he couldn't make the basic cocktails. The night staff an absolutely rude man with no manners like Christopher as one night my sister in law broke her toe nail and i went to the night staff receptionist to ask for a plaster and he refused to give me saying he doesn't have a First Aid. I have insisted it's illegal to not have a first aid in the hotel and finally after begging to stop the blood of the toe nail he gave me one. We have been told we can gather together in one room as long as its not lots of people, we were playing uno and at 00:00 was my moms bday where we sang her happy birthday, the night staff the same rude man was shouting to us from downstairs to stop making noises, we explained we only sing one song but he was keep shouting at us. In the meantime the manager was informed and called the hotel room where she shouted to my girlfriend, didn't let her talk . We only played one song. I totally not recommend this hotel at all if you want to enjoy your holiday. ONLY George and Anastasia from the hotel, the member of staff had manners and great communication and brilliant customer service, other then that we paid so much money for a family trip to not even enjoy it as the staff are even fighting within each other as i was witnessing on our first day after.
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