Hotel Kolam air panas di Rhone

This hotel is a mixed bag. It’s quaint, the lobby is lovely, the staff extremely friendly and helpful. The breakfast was very good. We loved the old hallways and the history. But… our room was very poor. The carpeting was EXTREMELY DIRTY. I would not take my shoes off. There was so much dust. Spiders and cobwebs on the ceiling. The furniture was broken and dirty. There is only a tub, yet the soaps are hung on the wall so high you can’t reach them from the tub. Our lights did not work. The lamp kept flickering and then just quit working. The bed was comfortable and the sheets clean. I’m thankful for that because I was exhausted. It’s such a shame to have such a lovely hotel and yet not care about the room - which is most important to the guest.

My wife and I stayed at this location at the end of our river cruise for one night before coming back to Canada. The room was clean and comfortable. The staff at check in told us about the breakfast area and the lounge. The next morning before our flight we decided to have a croissant and coffee before leaving. Well they added almost 40 euros to our room for that. When we checked out, that is when we found out about the charge. After some discussion between my wife and the desk agent ( while our taxi waited) they dropped it to 20. We try to always be loyal to IHG but felt a little jaded by this. So the room and overall stay would get a 4 but the lack of forthcoming info regarding extras would get a 2. Not sure if we would stay at this location again.

The rooms are small for a Holiday Inn, and in need of refurbishment. Mine had a big wine stain on the carpet, and the sofa/3rd bed was in poor condition. The public areas are OK and the breakfast is good. The hotel suffers significantly from a lack of staff. Reception is often unattended, phones unanswered. The restaurant is closed at short notice. Such staff as there are, are mostly very pleasant and helpful, although one hard-pressed evening receptionist, who was doubling up as barman, lost his temper under the pressure. An evening fire alarm, when guests had to evacuate, demonstrated that the staff didn't know what to do in these circumstances - no-one to supervise the exit, no-one to announce when it was safe to return. I don't know if this was lack of training or lack of enthusiasm, but it needs to be fixed. Overall, I was disappointed, and wouldn't return.