Hotel berhampiran Underground Gallery, Riyadh

Видно что новый отель, а это реальная радость для Рияда. Удобное расположение, красивый ресепшн уровень близок к 5 звёздам, чистые и красивые номера. Из минусов, на завтрак нужно приходить прям рано утром иначе есть шанс что ничего не останется, ну и цены конечно завышены в Дубае за такую цену можно жить в отличном 5 звездочнлм отеле.

The location of this hotel is very good, the receptionist at the front desk is friendly, and the cleaning staff cleans the room very well. I noticed that the staff kept cleaning the windows and tidying up the sofas in the lobby. Very systematic hotel management.

Unfortunately this has been a very poor stay at what is billed as a 5 star hotel but actually delivers 3 star service. In summary, if you’re looking for a comfortable and business friendly place to stay - best to look elsewhere in the city. Specifics: - front desk staff poorly trained; they don’t know how to process credit card holds or the payments - elevator under maintenance so you’re shunted to service elevators - ACs make loud creaking noises throughout the evening - shower doors do not close properly and flood the bathroom - it can take up to 15 and multiple calls to reach an operator; and usually you end up with a poorly trained person with limited English and customer service skills - rarely do you find a bellman able to help with the luggage -missing cutlery sent with room service - storage from previous stays not kept in room despite late check ins - welcome notes addressed to the wrong guests Above reflective of an ongoing stay on the apartments side.

去FII住了這家酒店，很不錯的地方是床特別特別舒服，經常出差但是這家的床最好，工作一天很放鬆。服務人員非常親切服務周到，發自內心的友善。房間碩大，設施完善而且很新。自助餐種類多，並且每天會更新。下次還會住。 另外攜程備註説無24小時熱水，其實是有的

احسن فندق وجدته من حيث النظافة ومن حيث الجودة واستقبال الموظفين وتعاونهم وقربه من حي السفارت ووجود المسبح والچيم ورتابة المطعم واللوبي وشراحة الفندق والغرف الوسيعة والخدمات كذلك واخص بالذكر الاخ صالح وبقية الكادر والاخ عمرو. .. وفقكم الله

Excellent Housekeeping service.❤️❤️❤️ This is my first time visit in Riyadh and l'm very happy to stay with Rosh Rayhaan Hotel in Riyadh. There's room was clean floor supervisor mr. Saifull was excellent specially Housekeeping service very fast and there's one of the man Mr. joynal and Redoy they’re very good parson. They always respect me. I'm very glad. They make my day was wonderful.❤️❤️❤️ thanks❤️❤️ for everything. I'm sure I will come back again. Love you Management system.

The processing of my check-out from the hotel went rather smoothly. What was not smooth are the many obstacles I faced during my stay of only three days: -On the night I checked-in after an exhausting journey from Medina, I tried to store my valuables inside the in-room safe. However, the safe would not properly open and close. So when I told a front desk staff member about this, he sent a maintenance staff member to address this concern. The maintenance staff member noticed something in the battery compartment being broken but said the problem cannot be addressed until the next morning. So I decided to wait until the next afternoon before calling the front desk to address the in-room safe not working. However, the maintenence staff member that arrived then made the same conclusion and told me he will retrun. After about 20-25 minutes of waiting, I called the front desk again who told me the in-room safe cannot be repaired nor replaced right now and that I would have to change rooms to get a working in-room safe. I rejected this idea because I already unpacked my belongings and did not want to pack up until I check-out. So I decided that I would stay in the room that I am inside already. In exchange for this inconvenience, I requested that my check-out time be extended to 8:30 PM at no extra cost to me, and to my delight, that request was granted. But I still lacked the security of a safe for my valuables for my entire stay. -Also on that same day but in the morning, I tried to order a strawberry juice that was on the room service menu but was told that it was not available because they did not have the machine for it. This was a real disappointment but I then asked the what other juices were available, and was told a lemon/lime juice was available, so I decided to order two glasses of that instead. A staff member arrived with the two juices, which I gladly claimed, but when he asked me to sign the receipt, he did not have a pen, so he said he will come back quickly with a pen. He did not come back until 20 minutes later, and when he did, he had a card payment machine and told me I had to pay with a payment card because I cannot charge room service orders to the room. But when I waved my card over the device, the payment did not get approved, so he said he will go back to get another card payment machine. Again, I waited about 20 minutes for him to come back, and when he did arrive, he came back with the same card payment machine but told me to insert my card instead this time. When I did, the payment got processed successfully, but I am still upset that I had to undergo all those steps just to get two glasses of some juice. -Each day I was there, I had to jam in the keycard into the slot of the door to my room multiple times before it would even open. This was very troubling for me. I never had this experience in any other hotel I have stayed at in my life. -On the day I was to check-out, I had the most troubling obstacle. I was completely naked

Pengalaman pengguna: Saya baru-baru ini menginap di sebuah hotel dan sangat berpuas hati dengan keseluruhan pengalaman. Kakitangan perkhidmatan hotel ini mesra dan sentiasa tersenyum, membuatkan anda berasa seperti di rumah sendiri. Mereka sangat responsif kepada keperluan tetamu, sama ada tuala tambahan atau pembersihan bilik, semuanya disediakan dengan segera. Makanan di hotel juga sangat lazat, dengan pelbagai hidangan yang boleh memenuhi keperluan citarasa yang berbeza dan membuatkan orang ramai mempunyai aftertaste yang tidak berkesudahan. Kelebihan: Kualiti perkhidmatan hotel adalah yang paling saya hargai. Mereka bukan sahaja menyediakan perkhidmatan penginapan asas tetapi juga menyediakan pengalaman yang melebihi jangkaan. Contohnya, mereka mengesyorkan hidangan berdasarkan citarasa tetamu dan juga menyediakan perkhidmatan tersuai untuk majlis khas. Selain itu, persekitaran hotel juga sangat selesa dan lengkap, membuatkan orang ramai berasa seperti di rumah sendiri. Penilaian Keseluruhan: Secara keseluruhan, hotel ini menyediakan perkhidmatan dan makanan yang sangat baik, yang membuatkan orang ramai berpuas hati. Saya sangat mengesyorkan hotel ini kepada rakan-rakan yang memerlukan penginapan, dan saya percaya anda akan mengalami pengalaman indah yang sama. Jika ada apa-apa yang memerlukan penambahbaikan, saya percaya pihak hotel akan mendengar maklum balas secara aktif dan membuat penambahbaikan.

انا عريس وأخذت جناح ودفعت بكج العرسان عشان استانس وليلتي بقيمه مايقارب ١٥٠٠ ريال عشاء وفطور وكنت متحمس والله بشي هذا وكنسلت حجز مطعم خارج عشان اابكج وفي الاخير جاني العشاء بارد جدا صراحه ماينكال لحم بارد وكباب بارد والله ماينكال كلمتهم مافي تفاهم الي سوووو جاو وشالو العشاء فقط كلمت المسؤول هناك يقول رح اشتك هل هذا اسلوب خدمه الهاوس كيبنق حلوه واحد اسمه فواد جدا اسلوب رايق ومتعاون والسلام عليكم

i arrived at 11am while officially i was supposed to check in after 4pm. nonetheless the manager allowed me to go to the room. all the food in fridge is free. The breakfast was OK