Hotel berhampiran Verizon, Rockville

From the moment my wife and I arrived…Sophia made us feel so welcome and comfortable thanks to her tremendous customer service. We were celebrating my wife’s birthday and thanks to Sophia…it was a memorable one. We wholeheartedly recommend staying @ Bethesda North Marriott Hotel & Conference Center!

設施：還不錯，就是位置有點偏，早上打車去機場不容易 空調直吹着床，聲音有點大 衞生：乾淨 環境：從設計能看出來有一點年代感 早餐人很多，建議錯峯就餐 服務：服務態度中規中矩 除了最後一晚凌晨四點電視機自己開了 怎麼關都關不上 有一點嚇人 附一張陽台上拍的圖

All in all, the hotel is mostly Good; good value for your money, conveniently located near Rockville Center and I270; the room decor needs a facelift as well as much better lighting options. Friendly and helpful staff.

Nice clean place with friendly staff. Breakfast good with multiple choices. Good central location. Will definitely stay there again.

Still wonderful staff compared to the other places I’ve been in the past weeks, I’d stay there again it was a relaxing experience.

I originally selected this hotel because of its location. Very convenient to restaurants, shops, and metro. Rooms are very nice-- clean, spacious, and well maintained. However, parking is a disaster. The 3-level underground garage is tiny, horrible to navigate, poorly signed, and doesn't have many spaces. Level one is intended for truck and SUVs. When I arrived, all of these spaces were filled. Level two is intended to smaller SUVs and sedans. My Nissan Rogue barely fit into a space. Some other guests got stuck since there wasn't enough room to navigate around pillars. I'm not sure if they got out without damaging their car. Level three is for sedans only. Upon departure, I had no idea how to exit. There are no signs, and you can only see the ramp if you approach it from the right angle. If you have a Mini, you'll be able to navigate the garage okay. If you have something larger, you'll have to be a skilled driver and say your prayers. The hotel is quite large, and the 2 elevators aren't sufficient for the volume of people that go through the building. On my way out, I had a wait a solid 10 mins. before an elevator arrive at the lobby level. There was one poor young man working at the front desk. He was trying to check people in, check people out, deal with problems, and answer the phone all at once. I give him credit-- he was pleasant and professional. However, it isn't fair to ask one person to handle all that. I will never return. I will never recommend this hotel to anyone. There are so many hotel options in Bethesda, there is no need to stay here.

We have stayed at this hotel many times over the past years. We love the location of the hotel and the close proximity to the shops and restaurants at Rio and Crown. Check in was done by a friendly agent at the Desk with a name tag that indicated his name was Juan. Juan was very warm and friendly welcoming us to the hotel. Although he didn’t recognize my status on Marriott Bonvoy (Titanium) he did ask if we wanted points or a food item from the sundry shop as our Bonvoy welcome gift. He could have enhanced the check in experience by utilizing our name and explaining the breakfast times. Signs were posted in the elevator and at the desk that listed the breakfast times and housekeeping procedures. Stay over housekeeping is on request and is a room tidy, make the bed, new towels, trash removal and amenity refill. Breakfast: I am not fond of the new breakfast offerings. Pre packaged waffles and sausage biscuits. I am on a keto diet and there are just two many carbs on this breakfast to start the day. Packaged cereal, instant oatmeal that you add hot water, cold cheddar biscuits. Yogurt was available in the refrigerator. Everything was high in carbs. Neither scrambled or hard cooked eggs were available. I missed them. I noted many other guests inquiring about where were the eggs. All of the attendants on the buffet were both friendly and hard working and kept the buffet stocked and the tables cleaned. Special kudos to Dolores who was very hospitable on Monday morning, management should commend her for her hard work and big smiles. Well, to my surprise on Monday and Tuesday they had the hard cooked eggs available and instead of the waffles and they offered egg white frittatas. I heard many negative comments on the breakfast with guests looking for English muffins, toast or bagels. Housekeeping: Our room was spotless clean and I noted that pads and pens have been added to the guest room. The bath amenity was the bulk dispensers on the wall and one small bar of soap at the sink. Shower was a tub shower and the water pressure and temperature perfect however the sink faucet had a very low water pressure and the stopper did not hold water for the morning shave. I appreciate that they are doing room tidy although on the second day the room attendant forgot to refill the coffee supplies. The Front Desk attendant at night Alison was very friendly and hospitable. She engaged everyone as they came in from the entrance warm smile. She did well to find a commonality to build a rapport for conversation. She is a natural with hospitality and should be commended for her excellent service. Another nice stay and we look forward to returning to this hotel on our next visit to Gaithersburg.

We stayed overnight and enjoyed this very recently renovated hotel. It's bright, spacious, and welcoming. The modern decor is a bit minimalist but the bed, room appointments, and bath were all first-rate. And the price is reasonable. One minus: the bathroom has a motion-activated light; if you get up during the night to use the bathroom, the light comes on with blinding blindness that is disorienting and can make it difficult to get back to sleep.

非常喜歡非常滿意，衞生乾淨、服務態度好、下次還來。可以問服務員要洗漱用品。還可以辦會員卡累計積分，以後會有免費住宿

We stayed at the Spark in Germantown for a family event. It was a disappointing experience. ROOMS - there's an infestation of ants in several rooms, one family member had to check out, the ants had taken over the counters. Hotel said they were sold out, so she went to the Sheraton. Another family member changed rooms after she found bugs under the bed sheet. a third family member had a smelly wall air conditioner unit-they changed the filter, but it didn't help. No ice, no microwave, no cups in bathroom, no alarm clock-bare minimums. The rooms have a stale odor. BREAKFAST - I would suggest going to the area restaurants, the bagel breakfast offered didn't taste fresh. FITNESS CENTER - water was dripping from the ceiling, as such tile had fallen to the floor. Called the front desk to let them know..., they sent someone who did a very poor job in attempting to clean it up, dripping water wasn't addressed. ROOM RATE - was very attractive for the first night, but the rate was increased for the second and third nights. I have never experience a hotel changing the room rate after the rate has been confirmed. Felt like bait and switch, the room rate shouldn't change after the reservation is confirmed. At check out the manager wasn't around, I called back and got a supervisor who told me that's the way they price rooms, rate is subject to change based upon occupancy. Even after they have confirmed the reservation. STAFF - all seemed pleasant, but young and inexperienced. At checkout the young man was yelling from behind the wall that he was coming..., took him almost 5 minutes to come check us out. RECOMMENDATION - I would not stay here again and I would not recommend this hotel to anyone. There are many hotel choices in the area, it was a poor hotel experience.