Leung Ming
26 Julai 2024
the hotel receptionist asked if I have bought tickets to colosseo, then I answered yes but not buying tickets for kids as I was told by my ticket agent that kid under 18 is free for entry. However, she told me it is not true and I need to buy ticket for kid under 18. I then bought through her. However the next day we checked with the staff at the entrance of colosseo, the staff told me my understanding is actually correct.
When I came back to hotel and asked for refund, then they also ddint know why kid under is free to entry and asked their ticket agents for explanation. The next day she mentioned she got the explanation that the kid ticket she was selling is actually for skipping the queue. However she did not tell this information at the first place and misinterpreted to me so we lost around 42 Eur for actually free tickets. We cannot use the priority kid tickets as we have already bought the normal adult tickets instead.
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