Cari Hotel dengan Rooftop Pools di Cancun

"It is an excellent hotel with great swimming pool area, clean and big rooms with lots of amenities. The greatest thing about this hotel is its location. We were going to stay in hotel zone but later changed our mind to downtown. And we couldn’t have decided better. All the tours operators do pick up from a couple of locations in downtown area and one of the location is the right outside this hotel. The las Palapas park is walking distance, so is all the local restaurants, super markets etc. it’s near several banks and hotel has a couple of cash points inside the hotel. The only slight nuance is that it is right outside a main road and noise from the road (especially if your room is facing the street) can be a little annoying in the morning during rush hours. Breakfast is fantastic and staff are very nice and accommodating. 4.9 star out of 5."

"Rating: 10/10 Excellent all-inclusive resort in Cancun with outstanding service. We arrived early in the morning, and the staff kindly allowed us to use the buffet right away, which was a very nice and welcoming touch. Throughout our stay, the staff was always friendly, polite, and helpful. Our room was cleaned very well every day, and everything was kept neat and comfortable. On the day of departure, even though check-out was at 11 AM, they allowed us to stay on the property until 6 PM and kept our all-inclusive bracelets, so we could continue enjoying food, drinks, and the facilities. That was truly amazing service. The hotel also has great restaurants on the property, with plenty of delicious options. Overall, a fantastic experience — relaxing, well-organized, and great value for money. We would gladly come back again."

"We had a very good stay. While there was a disturbance in the the middle of the night, the hotel acted quickly to resolve the situation and compensate us for the issue. A special thanks to Wilberth at reception for his excellent service. He and the manager Alejandro clearly stood out with their attitude and hospitality, turning a negative experience into what is now a very positive one."

"This was our 3rd time here ( because of the jacuzzi in the room) . Unfortunately it was also our last visit . We paid for the room with jacuzzi . The AC in the room was broken , we couldn’t turn it off and it was freezing cold in there . We asked them if they could turn it off . They sent someone to fix it . We waited in front of the room for some time . They turned it off but the freezing cold air was still flowing and they told us ITS LIKE THAT WE CANT TURN IT OFF .. uh okay? We asked for another room . We changed the rooms and we discovered that the jacuzzi was not working 😂 the jets power was like when you turn on a faucet . We couldn’t even feel it. The water level was going down quickly so we had to refill the jacuzzi couple of times in one evening. Next day we asked for fixing it or changing the rooms, they sent someone again to fix it . We waited some time in front of our room as we didn’t want to leave our stuff unattended (probably around 1 hour) they were still fixing it and we had enough so we went to the pool. They “fixed” it in couple of hours and guess what . It was the same 😂🤌 I took the manager to the room and showed her the “power” of the jets and she told me that it is working . I told her I see it’s working but it has no power and this is not jacuzzi , it’s a bathtub with faucets on . She said this is the best they could do . I told her I was on the hotel before and I know how the jacuzzi should work and this is not working and I would like another room with all amenities working . She told me there are no more rooms left in our category 😂 only the ona with the broken AC . … I thought there will be some effort from their site to resolve this or offer something .. some gesture as an apology… but nothing they left us in room with broken jacuzzi and I explained to them many times that I booked the room only because of the jacuzzi . Tgey said sorry and left the room . sooo very disappointed and never coming back . I loved the hotel the first 2 times but it’s going downhill. That’s why it has 3 stars on Google and booking and everywhere else . Don’t go there if you don’t want to loose your nerves."

"A pleasant stay. We received a room upgrade to ocean view which was lovely. Good size spacious rooms and comfortable bed. Amenities at the sister hotel next door were better than ours but because you can access both, this was not an issue. Friendly, helpful staff and good food from the three restaurants we tried. All inclusive drinks in our package were local and not very enjoyable - this would be my only gripe!"

"一句話總結酒店：我家大業大 細節不好你別嫌棄 而且價格不算全包裏貴的，所以沒有期待太多，這個價位還算可以了 房間： 隔音很不好，很潮（不確定是不是所有海邊全包都這樣？） 床、房間很大，風景很好。有洗漱用品。就是電話是壞的😅 房間點餐可以用手機app， 酒水： 隨便喝， 很多吧枱和移動調酒師，但是感覺酒水都甜嗖嗖的 可能我不太會點吧.. 食物： 喜歡美食的勸退，食物一般，4個餐廳體驗了亞洲和意大利餐廳，必須6點剛開始立馬沖進去，不然等座位很久。沒有預約制度。食物拍照好看但是口味普通，基本都是温的/冷了。服務員嚴重不夠！！有種他們想服務好客人但是力不從心。。。 上菜很慢！ 服務： 服務員很熱情，沒有一個不耐煩的，保潔不會英語，其他人或多或少都會 Wi-Fi還不錯，刷**流暢去海灘偶爾斷。 酒店大堂沒有開空調，房間、餐廳空調足。 沙灘風景： 第一排沙灘椅難搶，後面沙灘上很多椅子。海灘上沒有大片空曠沙灘， 不過隔壁家沙灘非常美，可以走過去蹭😂，水還是很果凍藍的，暖的，大片天空無遮擋，看夕陽很美！ 活動： 有集體唱k，泳池裡打牌，西班牙語課 都是要和其他外國人玩的，社恐勸退了 有小孩娛樂的小房間，有滑梯啥的。 有外包的人在海灘上等着接單：在酒店裡玩付費項目 海上騎摩託，船拖降落傘🪂 還有宣傳去外面acua world玩的項目：jungle tour，snorkeling（浮潛）， 氧氣瓶潛水 有好幾個游泳池還不錯"

"酒店整體來説還是不錯的，安靜，衞生，前台熱情友善，早餐也可。唯一不足的就是，我入住時已經半夜了，進入房間一看還沒有打掃，沒有鋪床單，洗手間一條毛巾也沒有，沒有水，並且上一個客人留下的垃圾也沒有清理……當時實在太困太累了，衹要了毛巾沒有折騰換房間。第二天跟前台反饋後，當天房間就打掃得非常乾淨，物品齊全。"

"Excellent hotel, all services are perfect to relax and enjoy your vacation, with amazing swimming pools. I truly consider it an outstanding resort. They also offer great activities and a very personalized service. The staff is always very friendly and welcoming. Note about prices (they vary a lot): I stayed here during the low season and paid around $120–150 per night, which was a great deal. During the high season, however, in the week of Thanksgiving, I paid around $400 per night… which was crazy in my opinion, but I did it for my girlfriend 😅 The only downside is that pool bar prices are very expensive, and the same applies to the restaurants inside the resort. A big plus: there is a small Starbucks and a mini supermarket on the ground floor, which is extremely convenient."

"I love the hotel. The staff are super friendly and helpful and the food in the Italian restaurant is awesome! Great location next to the beach. Although there are not many activities in the hotel, it is quite, cozy compare to the busy area."

"　立地はＡＤバスターミナルから少し遠かったが、タクシーを使うほどではないので、キャリーケースをもって10分程度歩いたが、人によっては遠すぎると思う人がいるかもしれない。 　室内金庫の使い方の説明がなかったので、ハウスキーパーを呼んだが、英語が通じなかったので、翻訳アプリを使う必要があった。それでもわからなかったので、2回も来てもらった。嫌がらずに、来てくれたのはよかったが、1回で済まなかったので、そこが面倒だと思う人がいるかもしれない。 　一番残念だったのは、「朝食６ペソ」とあったので、期待して向かったら、150ペソと言われたこと。値上がりしたのかもしれないし、6ドルの間違いだったかもしれないが、記載事項を信頼して申し込んだのに、まったく異なっていて、「だまされた、詐欺か」と思った。この点は、速やかに直されることを期待します。"