Cari Hotel 4-Star di Cancun

Sooo... good hotel, great food. We stayed for 14 days so food is kinda repeating but it is still good quality. Now... mini bar in room is never ever going to be refilled. I needed to call them multiple times and still not get things inthere. For some reason they really dont want to do it. Stuff: some GREAT (huge shoutout for a few of the workers from the restaurant), while some are ignorant and dont even know their job. For instance, one morning at the breakfast buffet area the waitress said that they dont offer any other drink than black coffee??? Every day till then and after that one instance i was getting double espresso. All kn all, worth is. Btw be aware of the obese people

The staff was extremely helpful and kind. Facilities are great. I've really enjoyed my stay.

This hotel was NOT a good choice. It was pleasantly quiet only because it only offered a place to sleep. There was nothing there except a bar and a small pool. We had to go to the adjoining hotel to eat or for any entertainment. We paid for a premier ocean front room and were told that Trip.com sold us a reservation for a room that was not available. We were put in a room overlooking the parking lot, street, and lagoon. They later moved us to another room considered “ocean view” that has a window overlooking the water. The bathroom was so small that there was no room on the tiny vanity to put anything so there was a small ladder in-the corner to put our toiletries on. There was only one lightbulb in the bathroom …in the ceiling. Even though the hotel photos showed a makeup mirror and large vanity with a shelf, we did not have either. The unlighted shower had no shelf and had a shower curtain that did not contain the water so the bathmat and floor were always wet. We had to go over to a window to have any light. There was a small useless desk in the room with no lamp or plug. The bathrooms in the llobby or around the pool were always dirty with un flushed toilets and wet floors. Several times there was no toilet paper, except on the floor. The food choices were very limited. We could only go to the a la carte restaurants 3 times … all other meals had to be in the buffet which was in the other hotel. The food there was always cold and worse than fast food…. Probably the worst food we’d had in Mexico in the last 20 yrs of coming here. Looked the same every day. You had to give the hostess your room number and wait to be seated. I guess they wanted to make sure you only came in one time. At one point, after the hostess seated us in the buffet area, a manager came over to our table to tell my husband that we were in the wrong place and needed to move! Not sure why that happened and we were NOT happy about the scene that was created. I found the hostess and told her what occurred . She got the manager and I asked her why she singled us out about where we were sitting. She had no explanation ! The whole experience at this hotel was unpleasant. I would NOT recommend it to anyone . There are much nicer places in Csncun with much better food and accommodations.

Mura hotel was located in Cancun Centro. We stayed one night before heading out to Cancun International Airport. The hotel was clean. It provided just the right facilities in amenities, including honey shampoo, and conditioner that I needed after swimming in the sea. The hot water and pressure of water was excellent after a long trip. The only recommendation we have is having a few more switches and plugs. Thank you!

I would have liked to be closer to Cancun city.. Hotel was looking tired.. Make sure you have transport arranged prior to arrival in Cancun otherwise you will be charged way too much by the taxis as they are all in cahoots together. They were wanting 80 US to start with. We ended up getting a taxi for 60 US which is $100 Australian and caught an Uber back to the airport for $25 Australian? there are no Ubers available at the airport on arrival. 

You know it was just gorgeous! The staff are nice when you re checking in. They will give u welcoming drinks which are tasty. The view is inevitable so I highly recommend you to book this. We all had a wonderful night together.

To start with, this wasn’t my first trip to Cancún, and I’d stayed at a few hotels there before—I’m talking about budget options that were still in good locations. This time, I chose Crystal Cancún; it was much more expensive than the other hotels, even though the difference in location wasn’t that significant. For some reason, when I booked the hotel, (Trip.com) it was listed as all-inclusive, but it turned out not to be. Upon arrival, the hotel asked me to pay an additional $600 USD for the all-inclusive package for 3 nights. The room I was staying in had a door leading to the neighboring room where other people were staying. It was open. There was absolutely no soundproofing. The window facing the street didn’t close tightly, so you could hear everything. But I’d like to give a special thanks to the staff and the housekeeping team. The service was excellent.

Buen servicio, me dejó a desear muchísimo la comida, más de 2 horas de espera para los restaurantes, el de sushi muy rico y el de carnes también después de la espera lo demás no me gustó la playa muy bonita siempre fue bandera roja la vista muy bonita desde el cuarto vi el amanecer. Calidad precio está bien a secas.

Пребывание не понравилось с самого начала: задержка в заселении на час, хамское поведение сотрудников ресепшен, нежелание помочь или провести задержку в комфорте. Не работали в сутки ключи от номера (один из двух на номер) сотрудники не смогли решить проблему и постоянно перезаписывали вход в номер с одного на другой ключ. Оба ключа одновременно так и не заработали. Питание понравилось, но не разнообразное, для нескольких дней пребывания считаю хорошим, но если остаться на неделю и больше - не рекомендую. Напитки в центральном баре хорошие. Спасибо сотруднику Густаву за помощь в расселении, про иных такого сказать не могу. В душевой был неисправен душ - текла вода мощной струей со смесителя (номер 202) Отель не стоит своих денег, если будет иметься альтернатива - лучше взять другой.

Instalaciones completas y limpias, servicio de primera y personal super, volveré de nuevo, muchas gracias por todo su servicio.