Cari Hotel 5-Star di Cancun

Super location that facing the Caribbean Sea 🌊 Good hotel service if you have Marriott membership! They have welcomed drinks (alcohol and coffee and etc) we had tried most of the restaurants inside the hotel, one of the restaurant named Gustino ( Italian restaurant) we ordered their famous steak (FILETTO DI MANZO E RISOTTO DI PORCINI ) and BAVETTE AI FRUTTI DI MARE ( seafood paste that recommended by restaurant) the steak 🥩 was really excellent, BUT the seafood pasta was overcooked and we doubted the freshness of the seafood. We did feedback to the waiter, he just said ops.. sorry. Ok fine! In the mid night, my husband started running to toilet! He had diarrhea 3 times before we checked out the hotel next day morning as we need to catch the flight to New York. I did feedback to the front desk lady, she provided us bottles of mineral water. He had medicine again after light breakfast. Ohh God! He started to diarrhea non stop when reaching New York! We forced to cancel our day trip at New York City as he seriously unwell! He stayed in the hotel room for two days! Omg! It burned our trip at New York City! Really disappointed the quality control of the foods in the well known 5 STARS hotel! I think he sick of pasta seafood now especially with shell!

Perfect stay for couples. My girlfriend and I have traveled to Cancun/playa Del Carmen in the past and like to split our time between 2 resorts. We did that again this time and live aqua was far and away better than the Riu that we stayed at during the first half of our trip. From the moment we were greeted and provided an overview of the resort, to the room, pools, beaches and amenities, it was all exactly what we were looking for in our romantic vacation. Brenda (who greeted us), Rebecca (who gave us a free welcome hand massage) , Marco (who was definitely the highlight of our trip and makes the smoothies in the buffet area), and Diesson (who we ran into multiple times in different areas) were just some of the staff we loved. We really enjoyed talking to each employee there, but don’t remember everyone’s name. The beach was super clean with little signs of sargassum. The beach area staff were also very attentive. They’ll dress a daybed for you and get you drinks in just minutes. Oh and Ramon was great too. He doesn’t work for the hotel, but he works for the jet skiing and parasailing spot on the beach in front of the resort. Oh and room service is extremely fast too. We’d call and they’d show up with drinks/food within 15-20 mins each time, even though it was a busy spring break week. Highly recommend this place over all of the other Cancun resorts I’ve stayed at previously.

Excellent location, cross street of a shopping mall. 10-15 min walk to a grocery store and the hotel has a convenient store on site, it offers nice bakeries for the breakfast if you dont want to spend $20+ for the hotel breakfast.

I had a wonderful stay at Hyatt Vivid Grand Island. The hotel was spotless, cleanliness is clearly a top priority, which made the whole experience feel relaxing and comfortable. The location is excellent, with easy access to nearby attractions while still offering peace and privacy. My favorite part was definitely their private beach. The food was also very good, though I was a little surprised there weren’t fresh coconuts or açaí bowls available (not sure why I expected these!). Overall, it’s a beautiful place that combines comfort, convenience, and a touch of luxury.

This resort is moderately good, since it is a Hilton brand. All inclusive hotel, but you really can’t expect too much.All inclusive hotel is not including everything you wish.You should be looking for essentials, for example, the steak house only offers subpar steaks,if you want to get some extra, you could asked to pay more. That said, the Italian restaurant is pretty good, we enjoyed it. If you want to get more good dishes, you should make reservations as soon as possible when you check in.Overall we enjoyed our stay very much

We had an amazing stay at Altitude at Krystal Grand. From the moment we arrived, the staff was incredibly friendly, welcoming, and always willing to help with anything we needed. Our room was beautiful, very spacious, and extremely clean. The ocean-view balcony was one of our favorite features, we spent so much time relaxing there, enjoying the incredible views and peaceful atmosphere. The location of the resort is truly one of its biggest highlights. It sits on one of the best stretches of beach in Cancun, with crystal-blue water and calm waves that made the beach experience unforgettable. The beach service was also a huge plus and something we appreciated, especially compared to other Cancun resorts we have stayed at. The restaurant options were great, and we had no issues making reservations during our stay. Overall, the service, atmosphere, and beautiful surroundings made for a very relaxing and enjoyable vacation. There are a few areas where the resort could improve. The pools and many of the bars close a little too early, and extending those hours would make the experience even better. The buffet could also use more variety and improved dessert options. Adding something like a self-serve ice cream station would be a great addition and is something many other resorts offer. Aside from those small improvements, our experience was amazing. We truly enjoyed our stay and would absolutely return to Alttude at Krystal Grand for another Cancun vacation.

Resort todo incluido bastante bien. La habitación bonita y con buenas vistas. La playa que hay justo enfrente de las más bonitas de la zona y sin sargazo (fuimos a pasear un día y algunos hoteles de alrededor tenían la playa llena de sargazo). Lo que menos nos ha gustado es la poca variedad de la comida. Cuenta con 4 restaurantes pero siempre siempre hay lo mismo. El buffet bastante básico, no lo hemos usado ya que no nos gustaba casi nada. Los restaurantes de especialidad no estan mal. Para nuestro gusto creemos que es un punto en el que deberían mejorar: el italiano no dispone de pizza en su carta y las salsas de la pasta parecen agua / mexicano estando en mexico poco variado, no hay quesadillas (como puede ser? Hemos probado más comida mexicana antes de llegar al resort que aqui). Desayuno en el italiano muy rico. Y los tacos de salmón del Flor de Sal también. Hemos repetido todos los días! Hay una piscina solo adultos con buenas vistas y eso es genial. Estás tranquilo (si no tienes a grupos de chavales jovenes borrachos por ahí gritando). Un problema que encontramos es que la gente se reserva las tumbonas desde primera hora de la mañana y dejan ahí la toalla sin ni siquiera estar en la piscina. Encima, las que son más grande, con sofá y sombrita están reservadas para VIP y aunque no estén ocupadas no te dejan poner. El personal un 10. Muy amable y servicial. Siempre sonriente. El gimnasio bastante completo para ser de hotel. El día del checkout te quitan la pulsera del todo incluido al dejar la habitación pero puedes estar por el hotel y disfrutar de los restaurantes y servicios hasta las 16h.

The staff were not very friendly, requested for tips though it was included and the beach had a weird smell, there were ants and when we requested for a small cake to celebrate birthday they said we had to pay and stay until 2pm (late check out) to get those services. We were looking forward to our stay but unfortunately we were disappointed!!

Perfectly located on the Cancun Hotel Zone *****, this resort strikes a great balance — close enough to the action if you want it, yet far enough away to truly unwind. The property itself is charming, not overly large, which makes everything easily accessible. The pools are just the right size for activities and socializing, but the real highlight is the stunning beach — that’s where I spent most of my time. Dining options are plentiful with several restaurants to choose from (reservations are required), and the bars offer a wide variety of drinks. The café is also a must-visit. Overall, I had a wonderful experience. This isn’t a massive, party-centric resort — it’s better suited for travelers looking to relax and enjoy the beach in a more laid-back atmosphere. If there’s one area for improvement, it would be refreshing the rooms and hallways, as they’re starting to show their age.

Front desk was kind enough to offer early check in and room upgrade at 8am, which is perfect after 24 hour flight to Cancun. Food at the ceviche place and seafood restaurant was gorgeous. I still miss the tacos there. Love the vibe at the pools, and poolside services was excellent and speedy. Complimentary room service was on time and of excellent quality. Housekeeping was of great quality, items by the sink were laid out tidily with a sheet beneath it. Only down side was housekeeping staff tend to smash into rooms few seconds after knocking door, just caught me off guard.