Cari Hotel 5-Star di Cancun

Super location that facing the Caribbean Sea 🌊 Good hotel service if you have Marriott membership! They have welcomed drinks (alcohol and coffee and etc) we had tried most of the restaurants inside the hotel, one of the restaurant named Gustino ( Italian restaurant) we ordered their famous steak (FILETTO DI MANZO E RISOTTO DI PORCINI ) and BAVETTE AI FRUTTI DI MARE ( seafood paste that recommended by restaurant) the steak 🥩 was really excellent, BUT the seafood pasta was overcooked and we doubted the freshness of the seafood. We did feedback to the waiter, he just said ops.. sorry. Ok fine! In the mid night, my husband started running to toilet! He had diarrhea 3 times before we checked out the hotel next day morning as we need to catch the flight to New York. I did feedback to the front desk lady, she provided us bottles of mineral water. He had medicine again after light breakfast. Ohh God! He started to diarrhea non stop when reaching New York! We forced to cancel our day trip at New York City as he seriously unwell! He stayed in the hotel room for two days! Omg! It burned our trip at New York City! Really disappointed the quality control of the foods in the well known 5 STARS hotel! I think he sick of pasta seafood now especially with shell!

Nice location. Beautiful large rooms with nice views. Good was a big let down. Drink service was great

Perfect stay for couples. My girlfriend and I have traveled to Cancun/playa Del Carmen in the past and like to split our time between 2 resorts. We did that again this time and live aqua was far and away better than the Riu that we stayed at during the first half of our trip. From the moment we were greeted and provided an overview of the resort, to the room, pools, beaches and amenities, it was all exactly what we were looking for in our romantic vacation. Brenda (who greeted us), Rebecca (who gave us a free welcome hand massage) , Marco (who was definitely the highlight of our trip and makes the smoothies in the buffet area), and Diesson (who we ran into multiple times in different areas) were just some of the staff we loved. We really enjoyed talking to each employee there, but don’t remember everyone’s name. The beach was super clean with little signs of sargassum. The beach area staff were also very attentive. They’ll dress a daybed for you and get you drinks in just minutes. Oh and Ramon was great too. He doesn’t work for the hotel, but he works for the jet skiing and parasailing spot on the beach in front of the resort. Oh and room service is extremely fast too. We’d call and they’d show up with drinks/food within 15-20 mins each time, even though it was a busy spring break week. Highly recommend this place over all of the other Cancun resorts I’ve stayed at previously.

There is an important thing I have to mention here. Hope everyone is aware this situation before you book the hotel. Trip.com misled me about the price and what included when I booked my room. There were some room types without breakfast or meals. I tried to call the hotel to verify because they’re supposed an all inclusive hotel. I found out I’m right. No matter what room type you paid for. It supposed all inclusive package but trip.com tried to mark up more for the price in order to confuse people if they want to get all inclusive packages. Pros : 1. All the restaurants are good but they have specific schedule. You have to check which restaurants are opened everytime. 2. The room was clean and the view was stunning. 3. The room has a small place for room service. Cons : 1. There were lots of salespeople around the lobby. They always try to sell their club membership. Especially, the first day when you checked in. They are pretty aggressive though. 2. Location is a little far from the main street. 3.It’s a party so you can always hear loud music during the day until 10:00pm. Just pick somewhere else if you’re not a party person.

呢間酒店整體體驗非常出色，無論環境、服務定設施都令人十分滿意。首先，酒店位置方便，交通便利，附近有餐廳同商店，出入都好輕鬆。大堂設計時尚又乾淨，一入門口已經感受到舒適同專業嘅氛圍。前台職員態度親切有禮，辦理入住手續快捷，而且樂意解答問題，服務相當貼心。 房間空間充足，佈置整潔企理，床鋪柔軟舒適，令人一夜好眠。浴室乾淨明亮，用品齊全，細節位都做得好好。隔音效果亦不錯，環境寧靜，適合休息放鬆。酒店提供嘅設施例如健身室同游泳池都保養良好，使用體驗佳。 整體而言，無論係商務出差定休閒旅行，呢間酒店都係一個非常值得推薦嘅選擇，下次一定會再次入住。

お部屋は内海側でしたが、下にはキッズプールがあったりとロケーションは最高でした！ 食事はどれも美味しく、特にメキシコ料理のお店が美味しかったと思います。 スタッフさんは素晴らしい方ばかりで、朝ヨガのインストラクターさんの笑顔が素敵で朝から元気をもらいました！ 衛生面でいうと、最上階のお部屋でしたがベランダの灯りの上に鳩がいて、夕方から朝まで常にいたためベランダでゆっくり過ごすことができませんでした。ベランダは鳩の糞だらけ、ソファは最初から糞がついていて座れませんでした。ベランダは掃除をしてくれますが、翌日には汚れていました。 次は外海側を予約したいと思います。 毎日お部屋の掃除に入ってくれますが、補充のタオルが足りなかったり、バスローブが初日に回収され、以降補充はありませんでした。

This resort is moderately good, since it is a Hilton brand. All inclusive hotel, but you really can’t expect too much.All inclusive hotel is not including everything you wish.You should be looking for essentials, for example, the steak house only offers subpar steaks,if you want to get some extra, you could asked to pay more. That said, the Italian restaurant is pretty good, we enjoyed it. If you want to get more good dishes, you should make reservations as soon as possible when you check in.Overall we enjoyed our stay very much

Amenities and service are great! Entertainment needs a lot of improvement, and there is zero diversity regarding entertainment. Only that was my only issue.

Very clean unlike some other resorts we’ve been to that had black mold on mattress and curtains . Would definitely recommend

設施：常用的都有 衞生：打掃得還不夠仔細 環境：整體比較ok的 服務：墨西哥人辦事普遍比較死板 酒店位置本身處於7字中間 比較核心的看海區域 我們訂的海景房 看海效果還是非常好 海面也比較寬 晚餐 意大利餐廳 墨西哥餐廳 和la vista 需要預約 我們去得最多的是意大利餐廳 基本前菜的生醃牛肉會來x2 硬菜 蝦和牛排也會來兩份 （這家酒店的蝦 質量挺好的而且都是去殼去蝦線的）以往酒店沒這麼細 然後泳池 基本所有的泳池都可以看到加勒比海 就是太陽紫外線太強了 泳池裡多點遮陽物就好了 最後一個就是拍照出片了 需要一定運氣 必須有太陽 少雲 無海藻 具備這三點 就可以看到層色最美的加勒比海 坎昆藍 今天我們也準備離開酒店了 總體還是比較滿意的 坎昆之後再無海